M_LK 2.0: Leveraging Digital Technologies for Planternative Ecosystems

2023 | HICSS | Citations: 0

Authors: Schroder, Anika; Andersson, Freja; Heiberg, Kesia

Abstract: The agri-food industry is one of the largest contributors to our climate crisis ... Expand

Abstract: The agri-food industry is one of the largest contributors to our climate crisis by emitting one third of the world’s greenhouse gases. However, the industry also brings great potential to reverse climate change. For example, a plant-based diet might be the single most efficient action to combat climate change. This paper explores the plant-based dairy industry and the utilization of digital technologies. We analyze how the plant-based industry is leveraging digital technologies to revolutionize traditional market configurations. The findings show that digital technologies enable systemic change and facilitate the emergence of digital ecosystems. In particular, Artificial Intelligence (AI) technology can be seen as a digital disruptor. For example, in the plant based dairy industry, AI calculates combinations for plant-based products that mimic the flavor and texture of animal products. Collapse

Topics: supply chain management innovation management digital innovation value creation computer hardware

Methods: qualitative interview archival research personal interview

Rethinking the “Cloud Course”: A Cloud-Native Approach

2023 | Americas Conference on Information Systems | Citations: 0

Authors: Schuff, David; Doyle, Mart

Abstract: As organizations move to the cloud, they realize that simply migrating existing ... Expand

Abstract: As organizations move to the cloud, they realize that simply migrating existing legacy applications has not achieved the anticipated efficiencies and cost savings. The result is an increased focus on the design and deployment of truly cloud-native applications. This shift must take place within information systems curricula to remain relevant in this space, but this requires rethinking the structure, focus, and approach of these courses. This paper describes the redesign of an undergraduate cloud infrastructure course where students create and deploy APIs using cloud-native technologies. Collapse

Topics: cloud computing application programming interface systems design web page database system

Methods: design principle

Smart Mobility: Contradictions in Value Co-Creation

2023 | Information Systems Frontiers | Citations: 0

Authors: Schulz, Thomas; Gewald, Heiko; Böhm, Markus; Krcmar, Helmut

Abstract: Technical progress is disrupting the mobility sector. New door-to-door (D2D) mob ... Expand

Abstract: Technical progress is disrupting the mobility sector. New door-to-door (D2D) mobility integrators promise to offer smart mobility by packaging together different mobility services such as car-sharing and public transport. However, mobility providers up to now have rarely entered into value co-creation relationships. As a result, citizens are offered mobility that cannot be considered truly smart. Although value co-creation has been the subject of numerous studies taking the service-dominant logic perspective, this research has often lacked empirical evidence. To close this gap, we conceptualize value co-creation between mobility providers and a D2D mobility integrator by applying Activity Theory. Based on a qualitative study in the German mobility sector, we identify several inhibitors of value co-creation from the viewpoint of mobility providers. In addition, we show how these inhibitors serve as triggers for adaptations, ultimately leading to the formation of a value co-creation relationship. Collapse

Topics: participatory design big data marketing management analytical information system price management

Methods: design methodology qualitative interview theoretical contribution triangulation personal interview

Theories: service-dominant logic activity theory

Conducting Online Focus Groups - Practical Advice for Information Systems Researchers

2023 | Communications of the Association for Information Systems | Citations: 1

Authors: Schulze, Laura; Trenz, Manuel; Cai, Zhao; Tan, Chee-Wee

Abstract: Video-based online focus groups (OFGs) present an emerging opportunity for Info ... Expand

Abstract: Video-based online focus groups (OFGs) present an emerging opportunity for Information Systems (IS) researchers to circumvent spatial and temporal constraints in collecting rich data. They enable researchers to overcome interpersonal and operational challenges arising from face-to-face (F2F) focus groups (FGs) by allowing participants, who are located anywhere in the world, to share their personal experiences from behind their screens. However, the realization of the full potential of OFGs for IS research is currently hampered by challenges and uncertainty over best practices when conducting such FGs. Consequently, we offer a detailed account of our own experiences with seven OFGs in the context of digital platforms. In supplementing our own experiences with those of others reported in extant literature on (online) FGs in and beyond the IS discipline, we (a) arrive at hurdles inherent to the OFG method, (b) derive lessons learned from our own experience with OFGs, and (c) prescribe actionable advice to researchers who are interested in conducting OFGs in the future. Collapse

Topics: IS discipline video conference social media electronic mail online chat

Methods: focus group literature study survey group interview qualitative interview

Fairness in Algorithmic Management: How Practices Promote Fairness and Redress Unfairness on Digital Labor Platforms

2023 | HICSS | Citations: 0

Authors: Schulze, L.; Trenz, M.; Cai, Z.; Tan, C.

Abstract: Algorithmic management (AM) is employed on digital labor platforms (DLPs) to e ... Expand

Abstract: Algorithmic management (AM) is employed on digital labor platforms (DLPs) to efficiently manage interactions between workers and clients. However, AM comes with ethical challenges, such as unfairness. Identifying best practices that counter these challenges promises to deliver actionable solutions. Therefore, we identify AM practices that workers deem particularly fair. We conduct seven online focus groups with a diverse set of platform workers and analyze the data through an organizational justice lens. Our findings reveal that AM practices can promote fairness by providing information, empowering workers, or autonomously executing tasks in their interest. Alternatively, in the case unfairness occurred, AM practices can redress unfairness. These practices include delegating dispute resolution to the involved actors, investigating evidence, and autonomously determining restorative consequences. Our findings have theoretical implications for fairness in algorithms, AM, and organizational justice literature. They might also be adopted in practice to improve workers' conditions on DLPs. Collapse

Topics: decision making ride sharing platform video conference platform work WeChat

Methods: focus group computational algorithm grounded theory qualitative coding group interview

Information Management Capability, IT Ambidexterity and Agility: A Site Management Dashboard Study

2023 | Americas Conference on Information Systems | Citations: 0

Authors: Schumacher, Jose Mauricio; Brinkhues, Rafael; Maçada, Antônio Carlos Gastaud; Junior, José Carlos da Silva Freitas

Abstract: The research topic in this paper is how can the relationship of Information Man ... Expand

Abstract: The research topic in this paper is how can the relationship of Information Management Capability and IT Ambidexterity impact on Agility? The question was answered through an action research, proposing a research model and developing a dashboard in two phases: firstly using existing resources, which served for the initial analysis and results, and secondly, the final dashboard with existing and new resources (IT Ambidexterity), resulting in better levels of information management and organizational agility, through IMC and the ability to predict and respond to problems quickly, in Agility. The research contributed positively to the capability's relationship, corroborating the research model, adding the information dashboard as a crucial link between capabilities. At the organizational level, information management through visual elements on the dashboard made it possible to quickly identify gaps in production, reducing the analysis of problems from more than 2 hours to 5 minutes, positively affecting the organization's decision-making. Collapse

Topics: digital dashboard information management

Methods: action research literature study

Digital Innovation Units in Industrial-Age Contexts - Paradoxes, Ambidexterity and Symbiotic Collaboration

2023 | European Conference On Information Systems | Citations: 0

Authors: Schumm, Max; Hanelt, André

Abstract: Aspiring to close capability gaps for digital innovation, industrial-age incumb ... Expand

Abstract: Aspiring to close capability gaps for digital innovation, industrial-age incumbents often decide to establish Digital Innovation Units (DIUs), which are separated from the main organization both geographically and with regard to their techniques, skills and working styles. This separation is problematic as digital innovation in these contexts is about the combination of digital and physical components. The organizational separation enables a distinct focus yet hinders collaboration. To resolve this paradoxical situation, incumbents need to transcend mere separation. As prior research falls short in explaining how DIUs and main organizations can cooperate symbiotically, we conducted a Delphi survey involving 23 automotive experts to discover some answers. From the specific findings, we abstract three meta-patterns: maintaining structural autonomy, strategic boundary spanning and operational synchronizing. We synthesize these meta-patterns into a multi-layered organizing model and relate our findings to paradox and ambidexterity theory. We derive important implications for IS research and managerial practice. Collapse

Topics: boundary spanning brainstorming information technology capability technology adoption digital innovation

Methods: delphi study survey

Theories: ambidexterity theory

The Future Impact of AI on Academic Journals and the Editorial Process

2023 | International Conference on Information Systems | Citations: 0

Authors: Schwartz, David G.; Avital, Michel; Jarvenpaa, Sirkka; Lyytinen, Kalle; Shmueli, Galit; Te’Eni, Dov

Abstract: This panel explores the emerging impact of Artificial Intelligence (AI) on acad ... Expand

Abstract: This panel explores the emerging impact of Artificial Intelligence (AI) on academic journals and editorial processes. Scholarly publishing is on the cusp of transformation, as generative and other AI technologies challenge established norms and procedures. Advancements could either revolutionize or gradually evolve the intricate ecosystems of academic journals, responsible for validating and disseminating knowledge. How might this happen? Panelists will consider how AI could reshape editorial boards, redefine reviewer roles, and influence the academic value chain. The panel will address concerns about AI-driven review processes, biases, training data, and the integration of Human-in-the-loop AI. The panel will also examine the role of academic journals as drivers of research and innovation, with AI's potential to alter communication, quality assessment, and the building blocks of archival knowledge. Highly experienced editors will share insights, concerns and predictions, engage with audience perspectives, and illuminate the challenges and opportunities that AI brings to scholarly pursuits. Biographies:Michel Avital is Professor of Digitalization at Copenhagen Business School. Michel is an advocate of openness and an avid proponent of cross-boundaries exchange and collaboration. His research focuses on the relationships between digital innovation ecosystems and organizational practices. He studies how emergent technologies are developed, applied, managed and used to transform and shape organizations. He has published more than 100 articles on topics such as blockchain technology, the future of work, sharing economy, open data, open design, generative design, creativity, and innovation. He is a senior editor and editorial board member of leading IS journals and serves in various organizing capacities at major international conferences on digital technology and organization studies. Michel is a recipient of the AIS Fellow Award. Further information: http://avital.net the top five IS scholars in terms of his h-index (97); he has the highest network centrality among the IS scholars; he is an AIS Fellow (2004), and the LEO Award recipient (2013). He has published over 400 refereed articles and edited or written over 30 books or special issues and won several best paper awards from AoM, AIS/ICIS and other societies, and served as SE and editor to most IS journals served also on editorial boards of several leading organization theory and innovation/strategy journals. He served as the EiC of JAIS between 2005-2010 managing its indexing in ISI and building a new publishing infrastructure. He currently conducts research on digital innovation concerning its nature, dynamics and organization, complex design work, requirements in large systems, and emergence and growth of digital infrastructures. INFORMS Journal on Data Science, and has served on editorial boards of top journals in information systems and statistics. She is an IMS Fellow and ISI elected member. Dov Te'eni is Professor Emeritus at Tel Aviv University, where he was Research Associate Dean and held the IS Mexico Chair. He is now Visiting at the Department of Middle East studies at Bar Ilan University. Dov currently studies human-AI configurations and smart human-computer interaction and knowledge sharing. He co-authored Human-computer interaction for developing effective organizational systems and co-edited the Encyclopedia of Knowledge Management, as well as other books on information systems and innovation. He has written over 200 papers with over sixty co-authors in journals such as Management Science, MIS Quarterly, Organization Science. Dov is the Past President of AIS -the international Association of Information Systems, and past editor in chief of EJIS -the European Journal of IS. Dov was awarded the AIS Fellowship (2008) and the life-achievement LEO award (2015). Dov is currently co-editing a special issue of JAIS on "The Future Impact of AI on Academic Journals and the Editorial Process". Collapse

Topics: artificial intelligence knowledge creation knowledge base

Methods: survey chatGPT

A Framework for the Systematic Evaluation of Data and Analytics Use Cases at an Early Stage

2023 | HICSS | Citations: 0

Authors: Schwarz, Dustin; Mueller, Roland M.; List, Michael

Abstract: Due to the immense growth of collected data and advancing big data technologies, ... Expand

Abstract: Due to the immense growth of collected data and advancing big data technologies, there are countless potential use cases of data and analytics. But most data initiatives fail and do not bring the desired outcome. One essential reason for this situation is the lack of a systematic approach to evaluate and select promising analytics use cases. This study presents an evaluation framework that enables the systematic screening at an early stage by assessing nine criteria with the help of a scoring model. It also supports a prioritization among several use cases and facilitates the communication to decision makers. The action design research approach was followed to build, test, and evaluate the framework in three iterative design cycles. It was developed in close collaboration with Bundesdruckerei GmbH, an IT-security company owned by the German government that offers products and services for secure identities, data, and infrastructures. Collapse

Topics: evaluation criteria usability innovation management critical success factor data literacy

Methods: survey design science qualitative interview action design research literature study

Can Chatbots Be Persuasive? How to Boost the Effectiveness of Chatbot Recommendations for Increasing Purchase Intention

2023 | HICSS | Citations: 0

Authors: Schwede, Melanie; Meyer (Née Mozafari), Nika; Von Schnakenburg, Niclas; Hammerschmidt, Maik

Abstract: Firms increasingly invest in chatbots that provide purchase recommendations. How ... Expand

Abstract: Firms increasingly invest in chatbots that provide purchase recommendations. However, customers often reject recommendations by chatbots because they find neither the contents of the recommendation (message-level persuasiveness) nor the chatbot itself (source-level persuasiveness) persuasive. To overcome these barriers and increase purchase intention, this study examines how the content of recommendation messages should be designed and which communication style the chatbot should use to provide recommendation messages. Results of a 2 (two-sided vs. one-sided recommendation message) ✕ 3 (warm vs. competent vs. neutral communication style) between-subject online experiment show that a two-sided recommendation message increases purchase intention, but only for chatbots using a warm or competent communication style. Whereas a warm chatbot leads to higher purchase intentions of a recommendation through promoting its source persuasiveness, a competent chatbot increases recommendation effectiveness by promoting message persuasiveness. Therefore, firms should refine a chatbot’s communication style for providing recommendations that persuade customers to purchase. Collapse

Topics: intranet social media conversational commerce

Methods: chatbot experiment parametric test ANOVA survey