AI invading the workplace: negative emotions towards the organizational use of personal virtual assistants

2022 | Electronic Markets | Citations: 1

Authors: Hornung, Olivia; Smolnik, Stefan

Abstract: Personal virtual assistants (PVAs) based on artificial intelligence are frequent ... Expand

Abstract: Personal virtual assistants (PVAs) based on artificial intelligence are frequently used in private contexts but have yet to find their way into the workplace. Regardless of their potential value for organizations, the relentless implementation of PVAs at the workplace is likely to run into employee resistance. To understand what motivates such resistance, it is necessary to investigate the primary motivators of human behavior, namely emotions. This paper uncovers emotions related to organizational PVA use, primarily focusing on threat emotions. To achieve our goal, we conducted an in-depth qualitative study, collecting data from 45 employees in focus-group discussions and individual interviews. We identified and categorized emotions according to the framework for classifying emotions Beaudry and Pinsonneault (2010) designed. Our results show that loss emotions, such as dissatisfaction and frustration, as well as deterrence emotions, such as fear and worry, constitute valuable cornerstones for the boundaries of organizational PVA use. Collapse

Topics: artificial intelligence privacy telephone video conference

Methods: qualitative interview focus group qualitative coding group interview cross sectional research

Theories: appraisal theory

Antecedents to the Adoption of Mobile Payment in China and Italy: an Integration of UTAUT2 and Innovation Resistance Theory

2022 | Information Systems Frontiers | Citations: 1

Authors: Migliore, Giacomo; Wagner, Ralf; Cechella, Felipe Schneider; Liébana-Cabanillas, Francisco

Abstract: This research aims to investigate the adoption gap in mobile payment systems bet ... Expand

Abstract: This research aims to investigate the adoption gap in mobile payment systems between Italy and China, focusing on users’ intention to adopt mobile payment. The theoretical framing considers both drivers and barriers when combines the unified theory of acceptance and use of technology 2 (UTAUT2) with innovation resistance theory (IRT). To empirically verify the proposed model, this study gathers primary data through a web-based, self-administered survey. To analyze the data, we use structural equation modeling, and to test for significant differences between the two groups we run multi-group analysis. The respondents in Italy and China present different behaviors. Social influence plays a significant role in cultures with high uncertainty avoidance, such as Italy. The tradition barrier is the only significant barrier to the adoption of mobile payment. Collapse

Topics: mobile system mobile payment technology adoption social influence electronic payment

Methods: survey structural equation modeling data transformation self reported survey descriptive statistic

Theories: extended unified theory of acceptance and use of technology unified theory of acceptance and use of technology cultural dimensions theory

Enhancing digital platform capabilities and networking capability with EA-driven dynamic capabilities

2021 | Americas Conference on Information Systems | Citations: 0

Authors: Van de Wetering, Rogier; Dijkman, Jordy

Abstract: Digital platforms, e.g., like Alibaba, are currently revolutionizing and shapin ... Expand

Abstract: Digital platforms, e.g., like Alibaba, are currently revolutionizing and shaping the business ecosystem and transforming how firms build a competitive advantage. Decision-makers recognize the opportunities created by these new digital technologies, but to create compelling digital platforms, a firm requires digital platform capabilities (DPC). This study tries to explain how enterprise architecture (EA)-driven capabilities, conceptualized as dynamic capabilities, enhance DPC and the firms' networking capability (NC), i.e., its ability to initiate, maintain, and utilize relationships with other players. A research model is developed with associated hypotheses. Data is collected from 414 respondents, including senior managers, executives, enterprise architects, IT, and business managers, to test the hypotheses. The findings show that EA-driven dynamic capabilities enhance both DPC and NC. This research advances our current understanding of how EA-driven dynamic capabilities drive DPC and NC to form the foundation for achieving business value during the COVID-19 shock. Collapse

Topics: organizational value digital platform entrepreneurship digital transformation knowledge base

Methods: survey statistical hypothesis test PLS tool descriptive statistic statistical power analysis

Theories: dynamic capabilities theory

Toss a Coin to your Host - How Guests End up Paying for the Cost of Regulatory Policies

2020 | International Conference on Information Systems | Citations: 0

Authors: Müller, Michelle; Neumann, Jürgen; Gutt, Dominik; Kundisch, Dennis

Abstract: Given their rapid growth in recent years, peer-to-peer rental markets like Airbn ... Expand

Abstract: Given their rapid growth in recent years, peer-to-peer rental markets like Airbnb have gained increasing attention from scholars and legislators. Scholars have uncovered the adverse effects these platforms have on the traditional lodging industry and housing affordability, fueling the public demand for regulation. While legislators around the world have implemented various regulatory policies to address these issues, little is known about their economic consequences. Therefore, we analyze a policy implemented in New Orleans, where short term rentals were legitimized by introducing a licensing system while simultaneously banning Airbnb from the touristically popular French Quarter. Our estimates reveal that hosts increase their prices by up to 3.17% in response to the policy shift. We find that this price hike is not driven by an increase in demand but rather by a pass-through of higher bring-to-market costs. This cost pass-through implies that the policy falls short of reducing pressure on housing affordability. Collapse

Topics: Airbnb peer-to-peer model price management internet technology pricing information system

Methods: computational algorithm support vector machine experimental group random forest classification classification method

Effective Use of User Interface and User Experience in an mHealth Application

2017 | HICSS | Citations: 1

Authors: Choi, Wonchan; Tulu, Bengisu

Abstract: The effect of user interface (UI) design decisions on system usability has been ... Expand

Abstract: The effect of user interface (UI) design decisions on system usability has been discussed in information system literature. These discussions evolved into investigating the effectiveness of UI and how it affects a system user’s performance, as well as his or her perception of the system as a whole. This paper investigates the role of UI design on facilitating effective use in the context of mobile applications. Based on the Effective Use Theory, we test four different UIs developed for frequent data input tasks in a mobile platform using a controlled experiment and a follow-up survey. Our findings indicate that UI design in terms of touch technique (tap vs. slide) and target direction (vertical vs. horizontal) has a significant impact on the task completion time, as well as the app UIs’ perceived usability and likability. We discuss both theoretical and empirical implications of the results and suggest future research directions. Collapse

Topics: mobile application usability mobile health smartphone mobile platform

Methods: survey experiment longitudinal research within subject experiment parametric test

Mobile technology utilization for social development in developing countries: An ethnographic futures research study

2014 | Information Systems Frontiers | Citations: 5

Authors: Olla, Phillip; Choudrie, Jyoti

Abstract: This exploratory paper aims to apply a qualitative, method known as Ethnographic ... Expand

Abstract: This exploratory paper aims to apply a qualitative, method known as Ethnographic Futures Research (EFR) to predict the future for mobile phones when used for social development in developing countries. The EFR approach was used in a participatory manner to provide scenarios of the future for mobile phone growth. By employing EFR there is an opportunity to consider different paradigms of mobile services creation deployment in developing environments where historically tele-center models are shown to be unsustainable. The implication of this research study is the provision of a novel way of determining diffusion strategies within regions displaying increasing mobile services adoption patterns. In terms of decision making, this research provides an alternative approach to considering scenarios using a qualitative approach, something amiss within decision support systems literature. Collapse

Topics: mobile phone mobile system information system use innovation management systems development

Methods: triangulation qualitative interview

Seller Strategies for Differentiation in Highly Competitive Online Auction Markets

2011 | Journal of Management Information Systems | Citations: 44

Authors: Bockstedt, Jesse; Goh, Kim Huat

Abstract: We explore the issue of seller differentiation in competitive auction environmen ... Expand

Abstract: We explore the issue of seller differentiation in competitive auction environments, where most sellers have a high percentage of positive feedback. Analyzing a set of eBay auction listings for identical products, we find evidence that the use of visibility-enhancing and quality-signaling discretionary auction attributes affects auction outcomes throughout the auction process (i.e., listing views, bids, and price premiums). We also find strong evidence that the number of reputable sellers in an auction marketplace moderates the effects of these discretionary attributes on auction outcomes. Specifically, as auction environments become more competitive, these attributes become more effective tools for differentiation, whereas seller feedback scores become less effective. Furthermore, sellers appear to select their strategies for employing these discretionary attributes based on both their prior experience and the number of experienced reputable sellers in the market. These findings suggest that in addition to relying on feedback scores, online sellers must take a more strategic approach in the selection of discretionary attributes in their auction listings. Collapse

Topics: online auction electronic market accounting willingness to pay customer satisfaction

Methods: cluster analysis econometric modeling Wald test unsupervised learning regression analysis method