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Impact of irritation and negative emotions on the performance of voice assistants: Netting dissatisfied customers’ perspectives
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2023 | International Journal of Information Management | Citations: 0
Authors: Jain, Shilpi; Basu, Sriparna; Ray, Arghya; Das, Ronnie

Abstract: With the rising popularity of voice assistants like Alexa, Siri, etc., understan ... Expand

Abstract: With the rising popularity of voice assistants like Alexa, Siri, etc., understanding the service gaps experienced by customers has become imperative. In unison, limited studies are focusing on the perspectives of dissatisfied customers. This research aims to address this gap by suggesting the antecedents of technology irritation and its impact on the overall performance of voice assistants. The study uses a mixed-methods approach by analyzing the data gathered from user interviews, online reviews from users, and also empirical surveys. The qualitative study, capturing both etic and emic perspectives, found problems related to responsiveness, usability, platform, connectivity, and compatibility of VAs. While the empirical study revealed that utility gratification and service quality have a significant impact on technology irritation. The findings also show that customers from negative high and low arousal emotion groups have varying perceptions about utility gratifications. Collapse

Semantic filters: uses and gratification theory

Topics: service quality online review usability system quality data quality

Methods: qualitative interview survey conceptual modelling partial least squares regression qualitative content analysis

Theories: information systems success model technology acceptance model uses and gratification theory
Wearables in Organizations - The Role of Data Sharing Mode

2023 | European Conference On Information Systems | Citations: 0
Authors: Messer, Uwe; Lukas, Nadine

Abstract: Wearable technology such as smartwatches have firmly established in the electro ... Expand

Abstract: Wearable technology such as smartwatches have firmly established in the electronics market. Their sensors allow gathering biological signals and the derivation of rich insights about the user. Organizations would like to use such data from employees to promote well-being, safety or to monitor performance. However, extant research lacks findings to explain why and when employees might accept these devices and disclose data. Based on uses-and-gratifications theory we empirically investigate drivers and inhibitors of wearable usage in the workplace and in private settings depending of data sharing mode (voluntary vs. mandatory sharing with the employer). Using a mixed-methods approach with structural equation modelling and fuzzy-set qualitative comparative analysis (fsQCA) and a sample of 783 respondents we gain important insights into adoption intentions. Our research introduces new constructs to the literature (e.g., dehumanization risks) and provides important practical implications for the adoption of wearable technology in organizational settings. Collapse

Semantic filters: uses and gratification theory

Topics: usage intention smart wearable device mobile system technology adoption smart watch

Methods: structural equation modeling fuzzy set qualitative comparative analysis SEM tool mixed method theory development

Theories: uses and gratifications theory uses and gratification theory
Seeking Information on Social Commerce: An Examination of the Impact of User- and Marketer-generated Content Through an Eye-tracking Study
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2021 | Information Systems Frontiers | Citations: 0
Authors: Mikalef, Patrick; Sharma, Kshitij; Pappas, Ilias O.; Giannakos, Michail

Abstract: Following the growing popularity of social commerce sites, there is an increased ... Expand

Abstract: Following the growing popularity of social commerce sites, there is an increased interest in understanding how consumers decide what products to purchase based on the available information. Consumers nowadays are confronted with the task of assessing marketer-generated (MGC) as well as user-generated information (UGC) in a range of different forms to make informed purchase-related decisions. This study examines the information types and forms that influence consumers in their decision-making process on social commerce. Building on uses and gratifications and dual-process theories, we distinguish between marketer and user generated content, and differentiate formats into informational and normative. Using a mixed methods approach that builds on an eye-tracking study, followed by semi-structured interviews with 23 participants, our results indicate significant differences in the types and format of information consumed for selected versus eliminated products. Specifically, we looked at engagement, cognitive processing, and observation of consumers, since they reveal information about the mental and processing mechanisms during decision making. We find that consumers present a number of differences in terms of these measures among the different types of content, and with respect to selected versus eliminated products. The outcomes of the interviews also serve to complement these findings, providing more detailed information about the processes and emotional states of consumers during the selection process. Collapse

Semantic filters: uses and gratification theory

Topics: social commerce website decision making online review user-generated content

Methods: oculometry qualitative interview experiment personal interview mixed method

Theories: dual-system theory uses and gratifications theory uses and gratification theory
The Influence of Facebook Marketing Using Gamification on Consumers Purchase Intention

2021 | Americas Conference on Information Systems | Citations: 3
Authors: Poolperm, Phumsiri; Thongmak, Mathupayas

Abstract: Social media marketing is one of the most famous communication channels between ... Expand

Abstract: Social media marketing is one of the most famous communication channels between business and consumers by conducting marketing activities to attract the target group. Moreover, business can create interactions on social media by applying the gamification concept with their marketing activities. Gamification, which is the application of game elements, aims at developing customer's engagement level and enhancing the competitive advantages for businesses. Therefore, the purpose of this study is to investigate factors increasing the customers' intention to purchase products and to engage in gamified Facebook marketing, based on three well-known theories. The data are collected from 300 Facebook users who are exposed to the gamified Facebook marketing. Structural equation modeling is used to test the concordance between hypotheses and the structural model. The contributions of this paper are indicating the influential factors that drive customers' intention to purchase products and to engage in gamified activities. Collapse

Semantic filters: uses and gratification theory

Topics: marketing management Facebook gamification social media marketing social media

Methods: survey experiment structural equation modeling conceptual modelling

Theories: theory of consumption value uses and gratification theory theory of planned behavior
Examining the impact of intangible product features and e-commerce institutional mechanics on consumer trust and repurchase intention
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2021 | Electronic Markets | Citations: 0
Authors: Tandon, Urvashi; Mittal, Amit; Manohar, Sridhar

Abstract: The present study examines virtual try-on technology (VTO), return policies, pay ... Expand

Abstract: The present study examines virtual try-on technology (VTO), return policies, pay-on-delivery (POD) mode of payment, vendor-specific guarantees, and free shipping policy of online retailers as antecedents of trust. The study also examines the role of perceived effectiveness of e-commerce institutional mechanisms (PEEIM) as a moderator between repurchase intention and trust. Data were collected through an online survey. The link to the questionnaire for the online survey was shared on different social media platforms and social networking sites. A total of 614 responses were considered for the study. Results revealed that return policies, POD mode of payment, free shipping policy, and VTO technology emerged significant predictors of trust. Surprisingly, vendor-specific guarantee had a negative relationship with trust. Trust, in turn, influenced repurchase intention. Considering the trust and survey responses, the results confirmed that PEEIM negatively moderates the relationship between trust and repurchase intention. This study contributes to the literature by empirically validating the impact of return policies, VTO technology, POD mode of payment, free shipping policies, and vendor-specific guarantees on trust. Most of these constructs have been analyzed as solitary constructs. In this study, the impact of these constructs is measured collectively, thereby indicating their importance as compared with other policies implemented by an online retailer. This is a first-of-its-kind study that validates the policies of online retailers in the Indian context. Collapse

Semantic filters: uses and gratification theory

Topics: electronic commerce website information system use accounting electronic market

Methods: survey SEM tool data transformation structural equation modeling mixed method

Theories: marketing theory signaling theory uses and gratification theory
The path to people’s responses to native advertising in social media: A perspective of self-presentational desire
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2021 | Information & Management | Citations: 0
Authors: Yang, Yanwu; Gao, Ting (Lisa)

Abstract: Recently, anecdotal evidence has suggested that native advertising in social med ... Expand

Abstract: Recently, anecdotal evidence has suggested that native advertising in social media can be considered another important arena for people to build desired self-presentational images and online identities. Thus, it calls for an empirical analysis on people’s responses to native advertising from a perspective of self-presentational desire (SPD). This study proposes a conceptual model to examine the role of SPD on people’s responses to native advertising, i.e., advertising acceptance (AC) and advertising engagement (AE), in social media. The model was validated using survey data collected from a large social community. The results indicate that SPD is a crucial determinant of native advertising responses. Moreover, AC partially mediates the relationship between SPD and AE. This work contributes to our understanding of advertising responses by extending the theory of selfpresentation to the context of native advertising and generates several critical managerial insights for social media providers and advertisers. Collapse

Semantic filters: uses and gratification theory

Topics: advertising management social media social network WeChat social influence

Methods: survey conceptual modelling partial least squares regression data transformation factor analysis

Theories: social influence theory uses and gratification theory
Accounting for social media effects to improve the accuracy of infection models: combatting the COVID-19 pandemic and infodemic
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2021 | European Journal of Information Systems | Citations: 0
Authors: Bae, Sujin; Sung, Eunyoung (Christine); Kwon, Ohbyung

Abstract: During the COVID-19 pandemic, social media platforms such as Twitter, Facebook, ... Expand

Abstract: During the COVID-19 pandemic, social media platforms such as Twitter, Facebook, etc. have played an important role in conveying information, both accurate and inaccurate, thereby creating mass confusion. As the response to COVID-19 has reduced face-to-face contact, communication via social media has increased. Evidence shows that social media affects disease (non-)prevention through the (im)proper distribution of information, and distorts the predictive accuracy of infection models, including legacy Susceptible–Exposed–Infectious–Recovered (SEIR) models. Our adjusted SEIR model reflects the effectiveness of information disseminated through social media by accounting for dimensions of social/informational motivation based on social learning/use and gratification theories, and uses Monte Carlo methodology and computational algorithms to predict effects of social media on the spread of COVID-19 (N = 2,095 cases). The results suggest that social media utilisation measures should be incorporated into SEIR models to improve forecasts of COVID-19 infections. Utilising IS to analyse the spread of digital information via social media platforms can inform efforts to combat the pandemic and infodemic. Agencies responsible for infection and disease control, policy makers, businesses, institutions and educators must accurately monitor infection rates to appropriately allocate funding and human resources and develop effective disease prevention marketing campaigns. Collapse

Semantic filters: uses and gratification theory

Topics: social media pandemic accounting data accuracy information system use

Methods: Monte Carlo simulation computational algorithm qualitative content analysis regression analysis method machine learning

Theories: social learning theory uses and gratification theory
Smartphone Addictions: A Review of Themes, Theories and Future Research Directions

2020 | HICSS | Citations: 0
Authors: Richard, Boateng; Nyamadi, Makafui; Asamenu, Immaculate

Abstract: This research work presents a literature review on "Smartphone Addiction" (SA). ... Expand

Abstract: This research work presents a literature review on "Smartphone Addiction" (SA). The papers used for this review were retrieved from AIS (All Repositories), Elsevier, Wiley Online, Tailor and Francis and JSTOR databases using the phrase "Smartphone Addiction". In all, 13 AIS top conferences and 31 peer-reviewed journals searched from 2007 to July 2018 returned 1572 papers. This paper details the findings based on the literature assessment of 128 publications. In terms of context and geographical gaps, Asia leads the chart with 39 articles representing 30.5percent and Africa recorded only 1 paper used for this work. Online data collection with global focus had 37 articles representing 28.9percent and quantitative methodology was adopted by 91 articles representing 71.1percent. SA research was more at the micro and meso levels. This review has demonstrated that literature offers several perspectives on SA but failed to establish a causal theory or a model that fully accounted for urge and craving phenomena from an IS design principle perspective to mitigate SA. Also, smartphones are devices (artifacts) that enable users to access and become addicted to applications such as video games, SNSs, emails, etc. Future research should, therefore, focus more on addictive activities and applications on these devices. Collapse

Semantic filters: uses and gratification theory

Topics: smartphone addiction mobile system database system smartphone

Methods: literature sample survey mixed method literature study design science

Theories: uses and gratification theory flow theory expectation confirmation theory
Will Cooperation Help Content Creators Grow? Empirical Evidence from Twitch.tv

2020 | International Conference on Information Systems | Citations: 0
Authors: Wu, Bingyi; Liu, Charles Zhechao; Zhu, Hongyi

Abstract: The increasingly popular live streaming platforms have attracted many content cr ... Expand

Abstract: The increasingly popular live streaming platforms have attracted many content creators through various revenue sharing and incentive mechanisms. Despite intense competition, many content creators actively cooperate with other competitors, even at the risk of losing their audience. In this study, we develop an integrated theoretical framework to examine the drivers for different types of cooperative behaviors and explore their impacts on market performance. By analyzing monthly activities of 412 cooperative pairs of channels on Twitch, we found a positive impact of specialty homophily, reciprocity, and social influence on content creators’ cooperative behaviors, although such impacts differ across different types of cooperative activities. Moreover, our results show that spreading behavior has a positive impact on content creators’ market performance, while supporting behavior has a negative impact. This negative effect becomes weaker when content creators are more popular. Our results offer important implications to foster a sustainable growth of UGC platforms. Collapse

Semantic filters: uses and gratification theory

Topics: social influence Twitch social network live streaming platform decision making

Methods: longitudinal research digital trace data partial least squares regression statistical hypothesis test design methodology

Theories: uses and gratification theory
An Exploratory Study for Perceived Advertising Value in the Relationship between Irritation and Advertising Avoidance on the Mobile Social Platforms

2019 | HICSS | Citations: 0
Authors: Wei, Xiaolong; Ko, Ilsang; An, Nan

Abstract: This study delves deeply into advertising avoidance research and redefines the u ... Expand

Abstract: This study delves deeply into advertising avoidance research and redefines the uses and gratifications theory (U&G) as divided into (a) convenience U&G, (b) content U&G, and (c) social U&G to conduct an approach to alleviate the degree of advertising avoidance on the mobile social platforms. To carefully study the forming framework of advertising avoidance, we extract the factor irritation considered to directly impact on avoidant intention induced by perceived intrusiveness and privacy concerns. As an important previous factor in advertising research, we also test the moderating effect of perceived advertising value between irritation and advertising avoidance. Findings show that ubiquity takes a negative role on mobile social platforms and tailoring also takes different roles on perceived intrusiveness and privacy concerns; unfortunately, content U&G consist of advertising informativeness and entertainment didn’t find any significant effect; in contrast with previous study, social U&G as social interaction and social integration also show some different roles but is ambiguous. However, the positive relationship of perceived intrusiveness, privacy concerns, irritation, and advertising avoidance has been confirmed again although with a pity of insignificant moderating effect of perceived advertising value. Management issues, theoretical contributions, limitations and future study are discussed as follow. Collapse

Semantic filters: uses and gratification theory

Topics: advertising management information privacy concern social media online advertising marketing management

Methods: theoretical contribution data transformation survey confirmatory factor analysis exploratory factor analysis

Theories: theory of reasoned action reactance theory uses and gratifications theory uses and gratification theory

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Found 25 articles

Impact of irritation and negative emotions on the performance of voice assistants: Netting dissatisfied customers’ perspectives

Wearables in Organizations - The Role of Data Sharing Mode

Seeking Information on Social Commerce: An Examination of the Impact of User- and Marketer-generated Content Through an Eye-tracking Study

The Influence of Facebook Marketing Using Gamification on Consumers Purchase Intention

Examining the impact of intangible product features and e-commerce institutional mechanics on consumer trust and repurchase intention

The path to people’s responses to native advertising in social media: A perspective of self-presentational desire

Accounting for social media effects to improve the accuracy of infection models: combatting the COVID-19 pandemic and infodemic

Smartphone Addictions: A Review of Themes, Theories and Future Research Directions

Will Cooperation Help Content Creators Grow? Empirical Evidence from Twitch.tv

An Exploratory Study for Perceived Advertising Value in the Relationship between Irritation and Advertising Avoidance on the Mobile Social Platforms