Excuse Me, Something Is Unfair! - Implications of Perceived Fairness of Service Robots

2023 | European Conference On Information Systems | Citations: 0

Authors: Büttner, Sebastian; Sourkounis, Cora Maria; Gutzmann, Jan; Prilla, Michael

Abstract: Fairness is an important aspect for individuals and teams. This also applies to ... Expand

Abstract: Fairness is an important aspect for individuals and teams. This also applies to human-robot interaction (HRI). Especially if intelligent robots provide services to multiple humans, humans may feel treated unfairly by robots. Most work in this area deals with the aspects of fair algorithms, task allocation, and decision support. This work focuses on a different, yet little-explored perspective, which looks at fairness in HRI from a human-centered perspective in human-robot teams. We present an experiment in which a service robot was responsible for distributing resources among competing team members -in one condition with an efficient (but rather unfair) distribution algorithm and in another condition with an algorithm that was less efficient but could be considered fair. We investigated how the different strategies of distribution influence the perceived fairness and how this perceived fairness influenced the perception of the robot as such. Our study shows that humans might perceive technically efficient algorithms executed by a robot as unfair, especially if humans personally experience negative consequences. Interestingly, this perceived unfairness had a negative impact on human perception of the robot as such, which should be considered in the design of future robots. Collapse

Topics: robotic user acceptance user interface artificial intelligence data quality

Methods: experiment nonparametric test computational algorithm Mann Whitney U test survey

Triad or Error? Introducing Three Basic Dimensions of Competence as a Driving Force for Information Security Performance

2023 | International Conference on Information Systems | Citations: 0

Authors: Rampold, Florian; Masuch, Kristin; Warwas, Julia; Trang, Simon

Abstract: As security incidents such as data breaches have dramatically increased in rece ... Expand

Abstract: As security incidents such as data breaches have dramatically increased in recent years, companies have acknowledged the utmost importance of implementing SETA (Security, Education, Training, and Awareness) programs. Although there has been much effort in designing these programs as effectively as possible, many security incidents are caused by employee misconduct. In this study, we shed light on the basic dimensions of information security competence (ISC) that employees need to efficiently improve their performance in dealing with security threats. Using a competence model from the field of vocational education, we conceptualize information security competence as a multidimensional construct. We then empirically test the impact of information security competence on information security performance in a study with 234 participants. Our results suggest that a differentiated view of competence is necessary, first, to improve employee performance in dealing with security threats and, second, to develop SETA programs that address employee vulnerabilities. Collapse

Topics: data security phishing IT security individual productivity information system use

Methods: data transformation structural equation modeling partial least squares regression cross sectional research cross sectional survey

Feedback types and users’ behavior in online innovation contests: Evidence of two underlying mechanisms

2023 | Information & Management | Citations: 0

Authors: Yan, Jie (Kevin); Benbya, Hind; Leidner, Dorothy E.

Abstract: Online innovation contests (OIC) provide companies, via a dedicated community, a ... Expand

Abstract: Online innovation contests (OIC) provide companies, via a dedicated community, an important means to access remote knowledge and ideas of users and thereby a creative playground for fueling innovation. Our literature review shows that our understanding of the impact of diverse types of feedback on user participation, especially continued participation, and success in OIC is at a nascent stage. The present study therefore seeks to examine why and how different types of feedback influence users’ behavior in OIC, and the detailed mechanisms un­ derlying such influences. While our results do not show a significant relationship between receiving peer dy­ namic feedback and user success, we find that receiving sponsor static feedback in users’ first submission is positively associated with their continued participation in OIC. Also, when compared to peer dynamic feedback, sponsor static feedback has a stronger effect on users’ continued participation. Our goal is to confer a holistic picture of how the timing, source, and form of feedback shape user continuous participation and success in OIC. Collapse

Topics: participatory design user success crowdsourcing innovation management systems design

Methods: design methodology literature study proportional hazards model survival analysis statistical hypothesis test

Theories: uncertainty reduction theory lemon market theory

Leveraging the Power of Peer Groups for Refugee Integration

2022 | Business & Information Systems Engineering | Citations: 0

Authors: Förster, Maximilian; Klier, Julia; Klier, Mathias; Schäfer-Siebert, Katharina; Sigler, Irina

Abstract: Refugee integration, one long-term solution to the large number of people fleein ... Expand

Abstract: Refugee integration, one long-term solution to the large number of people fleeing their home countries, constitutes a challenge for both refugees and host societies. ICT and especially online peer groups seem promising to support this process. Building on literature demonstrating the societal benefits of peer groups, this paper proposes a novel peer-group-based approach to address refugee integration and introduces both an online and offline realization. A randomized field experiment in cooperation with public (refugee) services and a non-governmental organization makes it possible to expand existing research by quantitatively demonstrating societal benefits of online peer groups and ICT for refugee integration. Further, this paper is the first to assess the effectiveness of online and offline peer groups in one experimental setup comparatively. Results show that peer groups provide substantial value with respect to the integration domains social bridges, social bonds, rights and citizenship as well as safety and stability. While the outcome of the various integration domains differs for online and offline peer groups, participants’ adoption rates were higher for online peer groups. Collapse

Topics: anonymity IS impact smartphone Android iOS

Methods: experimental group experiment randomized field experiment design science survey

Managing the complexity of digital transformation—How multiple concurrent initiatives foster hybrid ambidexterity

2022 | Electronic Markets | Citations: 4

Authors: Jöhnk, Jan; Ollig, Philipp; Rövekamp, Patrick; Oesterle, Severin

Abstract: Incumbent companies are launching digital transformation initiatives (DTIs) to c ... Expand

Abstract: Incumbent companies are launching digital transformation initiatives (DTIs) to cope with technological changes, challenging competitive environments, increasing customer demands, and other digitalization challenges. The DTI spectrum is broad and covers structural and contextual changes. Companies often launch multiple. concurrent DTIs, resulting in considerable organizational complexity. However, there has been very little research into the successful management of the interplay between DTIs. Drawing on five management aspects (strategic alignment, governance, methods/IT, people, and culture) and insights from three case companies, we elucidate DTIs’ interplay, illustrating that beneficial DTI interplay management leads to a complementary duality instead of a competing dualism in organizational ambidexterity. We explicate that multiple concurrent DTIs can foster structural and contextual ambidexterity, which leads to hybrid ambidexterity, concluding that contextual ambidexterity coheres and balances exploration and exploitation efforts. Thereby, we contribute to a better understanding of DTIs, their interplay management, and their roles to foster hybrid ambidexterity. Collapse

Topics: organizational context IT alignment innovation management digital transformation value creation

Methods: qualitative interview theory development multiple case study qualitative coding triangulation

Theories: ambidexterity theory

Discussion Types and User Behavior in MOOCs

2022 | International Conference on Information Systems | Citations: 0

Authors: Mousavi, Nasim; Adamopoulos, Panagiotis; Bockstedt, Jesse

Abstract: One of the most significant challenges of Massive Open Online Courses (MOOCs) i ... Expand

Abstract: One of the most significant challenges of Massive Open Online Courses (MOOCs) is the low user engagement rate. Despite its importance, few studies have explored this issue. In this paper, we study user behavior in MOOCs through the lens of community design and investigate the role of distinct types of user interactions on engagement and performance. The results of our study demonstrate that both on-topic and off-topic discussions can enhance user engagement and learning outcomes. However, the impact of each discussion type varies based on specific user characteristics. The findings of our paper have significant implications for the providers and designers of MOOC platforms. Collapse

Topics: online learning system user behavior social identity user success digital innovation

Methods: experimental group randomized field experiment field experiment experiment design artifact

Theories: identity theory

Ideal or Idiosyncratic? How Women Manage Work-Family Role Conflict with Focal and Peripheral Role Senders

2022 | Organization Science | Citations: 0

Authors: Thomason, Bobbi

Abstract: To provide insight into women’s approaches to managing the work-family interface ... Expand

Abstract: To provide insight into women’s approaches to managing the work-family interface, I introduce the concepts of focal and peripheral role senders and illuminate the importance of their interplay in the enactment of women’s domestic roles. At the core of my theoretical model is the process by which focal and peripheral role senders embrace or reject an ideal enactment of domestic roles and the women’s strategies women use to either acquiesce to ideal roles or acquire idiosyncratic roles. This paper examines the husband as the focal role sender, consistent with the literature’s focus and the pervasiveness of husbands in my data, and considers peripheral role senders, such as parents and in-laws, who also influence women’s role enactment, either by amplifying or muting the husband’s preferred role enactment. This research contributes to existing theory by introducing the importance of focal and peripheral role senders, illuminating how these multiple senders and their interaction influence women’s strategies to deal with role conflict, and documenting how women’s strategies subsequently influence their career trajectories. Collapse

Topics: IT career strategic management marketing management user success internet technology

Methods: qualitative interview theory development qualitative coding ethnography

Theories: reactance theory

Failing to Learn from Failure: How Optimism Impedes Entrepreneurial Innovation

2021 | Organization Science | Citations: 17

Authors: Amore, Mario Daniele; Garofalo, Orsola; Martin-Sanchez, Victor

Abstract: Extant research shows that entrepreneurs are typically overly optimistic about t ... Expand

Abstract: Extant research shows that entrepreneurs are typically overly optimistic about their ventures’ prospects and that such optimism hampers performance. We analyze how dispositional optimism affects the adjustments to entrepreneurs’ expectations after they receive negative feedback on their task performance. We then explore the relationship between optimism and the effectiveness of innovation. Exploiting unique firm-level data and a laboratory experiment involving 205 entrepreneurs, we find that dispositional optimism is negatively associated with both the likelihood and extent of belief updating in response to negative feedback. Furthermore, dispositional optimism triggers a discrepancy—between innovation inputs and outputs—that reduces a firm’s innovation effectiveness. Collapse

Topics: innovation management research and development business process innovation task productivity entrepreneurship

Methods: experiment survey descriptive statistic regression analysis method statistical hypothesis test

What is Meant by Digital Transformation Success? Investigating the Notion in IS Literature

2021 | International Conference on Business Informatics | Citations: 0

Authors: Barthel, Philipp

Abstract: Companies across all industries currently strive to successfully master their di ... Expand

Abstract: Companies across all industries currently strive to successfully master their digital transformation. While information systems research to date has strongly emphasized identification of how companies achieve digital transformation success, the literature is still strikingly vague regarding the notion of digital transformation success itself and approaches to measure it. Therefore, we have conducted a systematic literature review to investigate how information systems studies discuss the concept of digital transformation success and which approaches to success measurement they propose and apply. Based on our analysis, we identify four clusters that represent different understandings of digital transformation success and 20 success dimensions that concretize success measurement. This study clarifies the notions of digital transformation success currently in use and outlines new avenues for information systems research. Further, the results inform practitioners regarding different options and approaches to assess digital transformation success. Collapse

Topics: digital transformation innovation management IS success digital innovation digital business

Methods: literature sample literature study structured literature research

Borrower Learning Effects: Do Prior Experiences Promote Continuous Successes in Peer-to-Peer Lending?

2021 | Information Systems Frontiers | Citations: 0

Authors: Chen, Qun; Li, Ji-Wen; Liu, Jian-Guo; Han, Jing-Ti; Shi, Yun; Guo, Xun-Hua

Abstract: There are a large amount of studies on the impact of individual experience on le ... Expand

Abstract: There are a large amount of studies on the impact of individual experience on learning outcome, which ignore the conditioning and implicitly assume that the learning behaviors are bound to arise. This study develops a two-stage conceptual model for the interpretation of individual learning, and aims to explore how individual’s prior experience affects the initiating of subsequent learning behavior first and then impacts the success of subsequent learning behavior. Using a large sample of loan application data over a five-year period from a Chinese P2P lending platform Renrendai, we found strong evidence that both prior successes and prior failures can motivate borrowers to take subsequent borrowing behaviors again. However, in regard to the impact of individual experience on learning outcome, our finding in online environment is contrary to the prevalent view in organizational learning—“we learn more effectively in failure than in success”. Specifically, we found only successes can lead to desirable success whereas failures can’t, which indicates that borrowers with failure experience are willing to repeat borrowing but unable to learn from their failures. Further, we find a beneficial interaction effect between borrower’s prior successes and prior failures on subsequent borrowing success. These results are robust across a variety of settings. Our study enriches the understanding of individual learning by focusing not only on outcome improvement but also on conditioning. Moreover, we investigate learning process in an online environment which is anonymous and lack of peer communication that offline organizations have, we draw some different findings. Our findings also offer practical insights for borrowers under financial difficulties and platform managers to correctly interpret prior experience and enhance the probability of subsequent funding success in P2P lending. Collapse

Topics: crowdsourcing peer-to-peer lending online lending logistics management peer-to-peer model

Methods: conceptual modelling statistical hypothesis test descriptive statistic regression analysis method robustness check

Theories: learning theory