Deviant Affordances: When Tensions, Deadlocks, and Nonconformance Generate Performance (Open Access)

2022 | Management Information Systems Quarterly | Citations: 0

Authors: Haag, Steffi; Eckhardt, Andreas; Venkatesh, Viswanath

Abstract: Novel information technologies (ITs), such as mobile devices and third-party clo ... Expand

Abstract: Novel information technologies (ITs), such as mobile devices and third-party cloud services, offer users an increasing variety of action possibilities, i.e., affordances. Organizational IT policies, however, often specify their actualization—i.e., turning those affordances into action—as undesired. Organizations face the challenge that to reach their goals, employees still frequently take advantage of these affordances by using undesired ITs and thereby deviate from IT policies. Although prior work has extensively studied how goal-oriented users actualize affordances that are associated with outcomes that support organizational goals, little attention has been paid to the structures, mechanisms, and conditions underlying affordances that deviate from organizational IT policies. We conceptualize these affordances as deviant affordances. Leveraging the orders of change framework and using a multimethod research design integrating interview and experimental studies, we identify three key mechanisms underlying deviant affordances—i.e., tension, deadlock, and actualization mechanisms—that can link together to produce a deviant outcome supporting both the users’ individual goal and an organizational goal. Our work explains the importance of users’ perceived deadlock in stimulating the generation of deviant outcomes that support organizational goals through improving task, contextual, and innovative job performance. Collapse

Topics: affordance IT policy information system use user experience electronic mail

Methods: qualitative interview experiment mixed method triangulation qualitative coding

Theories: theory of affordance expectancy–value theory organizational behavior theory

Trial-Period Technostress: A Conceptual Definition and Mixed-Methods Investigation

2022 | Information Systems Research | Citations: 0

Authors: Maier, Christian; Laumer, Sven; Thatcher, Jason Bennett; Wirth, Jakob; Weitzel, Tim

Abstract: This study employs a mixed-methods approach to examine how trial use of an IT ca ... Expand

Abstract: This study employs a mixed-methods approach to examine how trial use of an IT can induce stress that leads individuals to reject the IT. In our qualitative study (Study 1), we identify eight technostress creators encountered during trial use of a specific IT. Then, in our quantitative study (Study 2), we show that these trial-period technostress creators reduce user satisfaction and increase intention to reject. Also, we demonstrate that motivation to learn and personal innovativeness in IT, two individual differences, moderate the influence of trial-period technostress creators on the intention to reject. Our mixed-methods study contributes to technostress research by identifying the specific technostress creators that influence the user during trial periods and by articulating the nature of this influence. By doing so, we illustrate how the interplay of the context- and domain-specific individual differences influence the relationship between technostress creators and the intention to reject. We extend adoption research by connecting technostress creators to rejection of IT in the trial period of IT use. Collapse

Topics: technostress tablet information system use user satisfaction usability

Methods: qualitative interview mixed method survey qualitative coding data transformation

Bridging the Qualitative-Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems

2013 | Management Information Systems Quarterly | Citations: 21

Authors: Venkatesh, Viswanath; Brown, Susan A.; Bala, Hillol

Abstract: Mixed methods research is an approach that combines quantitative and qualitative ... Expand

Abstract: Mixed methods research is an approach that combines quantitative and qualitative research methods in the same research inquiry. Such work can help develop rich insights into various phenomena of interest that cannot be fully understood using only a quantitative or a qualitative method. Notwithstanding the benefits and repeated calls for such work, there is a dearth of mixed methods research in information systems. Building on the literature on recent methodological advances in mixed methods research, we develop a set of guidelines for conducting mixed methods research in IS. We particularly elaborate on three important aspects of conducting mixed methods research: (1) appropriateness of a mixed methods approach; (2) development of meta-inferences (i.e., substantive theory) from mixed methods research; and (3) assessment of the quality of meta-inferences (i.e., validation of mixed methods research). The applicability of these guidelines is illustrated using two published IS papers that used mixed methods. Collapse

Topics: IS discipline information system use usability usage intention virtual teamwork

Methods: mixed method partial least squares regression theory development qualitative content analysis literature study