Digital Innovation: A Frugal Ecosystem Perspective

2016 | International Conference on Information Systems | Citations: 8

Authors: Ahuja, Suchit; Chan, Yolande E

Abstract: In this conceptual paper, we attempt to answer the question: How do firms develo ... Expand

Abstract: In this conceptual paper, we attempt to answer the question: How do firms develop frugal IT capabilities in a resource-constrained ecosystem? Frugal firms can successfully overcome severe infrastructure, financial, social, and technological constraints. "Frugal IT Innovation” is a special case of frugal innovation where IT/IS play a pivotal, core role in enabling capabilities to overcome challenges of resourceconstrained business environments. It is centered on development of products/services with a sharp focus on affordability, simplicity, and sustainability. Taking a digital ecodynamics perspective, we focus on the co-evolution of firm-level capabilities, the frugal ecosystem, and underlying IT systems to uncover how a dynamic, higher-order, "frugal IT innovation capability” (FITIC) drives firm performance. Due to unique ecosystem conditions, we assess firm performance by including social and environmental measures in addition to financial measures. The paper discusses ecosystem-wide implications and contributes to advancement of both theoretical and practice-based knowledge in this domain. Collapse

Topics: digital innovation organizational productivity innovation management digital platform information technology capability

Methods: theoretical contribution literature study

Theories: co-evolution theory dynamic capabilities theory theory of economic development resource based view of the firm

The Impact of Process Visibility on Process Performance: A Multiple Case Study of Operations Control Centers in ITSM

2016 | Business & Information Systems Engineering | Citations: 8

Authors: Berner, Martin; Augustine, Jino; Maedche, Alexander

Abstract: Successful monitoring is essential for managing security-critical or business-c ... Expand

Abstract: Successful monitoring is essential for managing security-critical or business-critical processes. The paper seeks to understand and empirically evaluate benefits of the BPM use case ''monitor'' in the context of Operations Control Centers (OCCs). OCCs create visibility about critical events and statuses in very sensitive processes. In IT Service Management (ITSM) they support the event management process with real-time monitoring and event analysis of critical systems in complex system landscapes. This special focus of OCCs on visibility is a promising context to study fundamentals of process visibility. The paper develops a Process Monitoring Benefits Framework that draws on the Situation Awareness Theory and the Theory of Constraints. The authors conceptualize process visibility and suggest that it is positively related to process performance. A multiple case study in seven organizations is carried out to examine the framework and its propositions. The case study indicates that the impact of process visibility on process performance is mediated by the situation awareness of the process participants as well as the identification of bottlenecks in processes. Moreover, factors are identified that potentially influence process visibility outcome -namely continuous improvement culture, outsourcing quality, and maturity of the software tool used for monitoring. Collapse

Topics: situation awareness database system theory of constraints IS maturity business process improvement

Methods: qualitative interview case study multiple case study qualitative coding triangulation

Theories: situation awareness theory information systems success model

Holism versus reductionism in supply chain management: An economic analysis

2016 | Decision Support Systems | Citations: 1

Authors: Ponte, Borja; Costas, José; Puche, Julio; de la Fuente, David; Pino, Raúl

Abstract: Since supply chains are increasingly built on complex interdependences, concerns ... Expand

Abstract: Since supply chains are increasingly built on complex interdependences, concerns to adopt new managerial approaches based on collaboration have surged. Nonetheless, implementing an efficient collaborative solution is a wide process where several obstacles must be faced. This work explores the key role of experimentation as a model-driven decision support system for managers in the convoluted decision-making process required to evolve from a reductionist approach (where the overall strategy is the sum of individual strategies) to a holistic approach (where global optimization is sought through collaboration). We simulate a four-echelon supply chain within a large noise scenario, while a fractional factorial design of experiments (DoE) with eleven factors was used to explore cause-effect relationships. By providing evidence in a wide range of conditions of the superiority of the holistic approach, supply chain participants can be certain to move away from their natural reductionist behavior. Thereupon, practitioners focus on implementing the solution. The theory of constraints (TOC) defines an appropriate framework, where the Drum–Buffer–Rope (DBR) method integrates supply chain processes and synchronizes decisions. In addition, this work provides evidence of the need for aligning incentives in order to eliminate the risk to deviate. Modeling and simulation, especially agent-based techniques, allows practitioners to develop awareness of complex organizational problems. Hence, these prototypes can be interpreted as forceful laboratories for decision making and business transformation. Collapse

Topics: supply chain management decision support system decision making theory of constraints analytical information system

Methods: descriptive statistic experiment experimental design conceptual modelling computational algorithm

Theories: complex adaptive system

Decreasing Waiting Times with Human and Equipment Resources: Study of the Labor and Delivery Department with the use of Computer Simulation

2014 | Americas Conference on Information Systems | Citations: 0

Authors: Weerdt, Candice Vander

Abstract: This paper uses computer simulation to empirically test the sensitivity of a hos ... Expand

Abstract: This paper uses computer simulation to empirically test the sensitivity of a hospital labor and delivery department to the changing factor levels of human and equipment resources. Incremental human and equipment resources are tested to determine if human resources or equipment resources affect total average patient waiting times in the system as well as to whether the effects of each types of resources are equal or similar. Fractional factorial analysis is then used to construct an experiment whereby human and equipment resources are added simultaneously to determine if optimal interactions may be identified. ANOVA is used to identify these interactions and determine if the combination of human and equipment resources has the ability to reduce waiting times. As the climate of the healthcare industry changes with regulations, human and equipment resource management proves to be an important role in hospital design and patient comfort. Collapse

Topics: human resource management resource allocation theory of constraints

Methods: simulation experimental design experiment factorial experiment case study

STATE OF THE ART CONCERNING THE INTEGRATION OF METHODS AND TECHNIQUES IN QUALITY MANAGEMENT – LITERATURE REVIEW AND AN AGENDA FOR RESEARCH

2011 | European Conference On Information Systems | Citations: 0

Authors: Johannsen, Florian

Abstract: Quality management is becoming more and more important for the manufacturing as ... Expand

Abstract: Quality management is becoming more and more important for the manufacturing as well as the service industry. In the last couple of years manifold approaches for quality management have been developed such as Six Sigma, Total Quality Management (TQM), Lean Management or KAIZEN for example. The increasing variety of quality management methods leads to challenges for quality managers since enterprises often use several approaches in parallel. Integration becomes a mean in handling this variety of methods and can lead to valuecreating synergies. Nevertheless, integration in quality management is a poorly understood discipline yet. The main problem is a lack of guidelines, helping a practitioner in integrating heterogeneous approaches in a value-creating and systematic way. Collapse

Topics: quality management database system Six Sigma theory of constraints

Methods: literature study qualitative interview qualitative content analysis literature sample case study

Increasing the efficiency of business processes using a theory of constraints

2010 | Information Systems Frontiers | Citations: 1

Authors: Rhee, Seung-Hyun; Cho, Nam Wook; Bae, Hyerim

Abstract: In this study, a Theory of Constraints (TOC)-based method was developed to enhan ... Expand

Abstract: In this study, a Theory of Constraints (TOC)-based method was developed to enhance the efficiency of business processes. Whereas the TOC has been employed in manufacturing processes, the present paper shows that it can be effective also for Business Process Management (BPM). In order to apply the TOC to business processes, a Drum-Buffer-Rope (DBR) scheduling method for a Business Process Management System (BPMS) was developed. A procedure by which business process efficiency can be improved using these concepts is presented. To validate our approach, a series of simulations of a real banking process was conducted, on the basis of which the applicability of the proposed method was analyzed. Based on the analysis results, we show that the TOC-based method can improve business process efficiency, particularly under heavy workloads with limited resources. And we suggest, accordingly, several guidelines that can be followed for the efficient management of business processes. Collapse

Topics: business process management theory of constraints IS management IT productivity decision making

Methods: simulation business process modeling experiment case study literature study