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2023 | HICSS | Citations: 0

Authors: Abhari, K.; Xiao, B.

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Topics: sharing platform platform worker cryptocurrency communities of practice platform work site

Theories: theory of affordance

Get a Word in Edgewise: Post Character Limit and Social Media-Based Customer Service

2023 | HICSS | Citations: 0

Authors: Al Balawi, Ramah; Hu, Yuheng; Qiu, Liangfei

Abstract: In this paper, we study the role of extending character limits on firm responses ... Expand

Abstract: In this paper, we study the role of extending character limits on firm responses on social media. By leveraging a natural experiment setting: the unexpected increase in post character limit on Twitter, we empirically investigate the impact on the linguistic styles of social media-based customer service responses. Using a Regression Discontinuity in Time Design and leveraging a panel dataset, our results suggest that extending character limits influences firm to change the linguistic styles in their responses which could influence consumers' perceptions. Our results show that extending post-character limits significantly reduces the readability ease of firm responses, on average, while increasing the concreteness and personal closeness scores of these responses, on average. We show that these changes were effective in influencing customer satisfaction. Collapse

Topics: social media Twitter customer service customer satisfaction user experience

Methods: instrumental variables estimation regression discontinuity design descriptive statistic regression analysis method robustness check

Theories: theory of affordance

Similar Affordances, Different Use Practices? An Investigation of Socio-Cultural Contexts in Facebook, Instagram and Twitter

2023 | International Conference on Information Systems | Citations: 0

Authors: Arslan, Kader; Trier, Matthias

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Topics: Twitter Instagram Facebook affordance user experience

Methods: survey robustness check survey design nonparametric test literature study

Theories: theory of affordance

To Be or Not to Be Dynamic: Exploring Antecedents and Contextual Factors of Dynamic Capabilities

2023 | Americas Conference on Information Systems | Citations: 0

Authors: Asadiara, Amir; Farhadloo, Mohsen; Ahuja, Suchit

Abstract: Firms are known to struggle to find the best recipe for achieving different for ... Expand

Abstract: Firms are known to struggle to find the best recipe for achieving different forms of innovation, digital transformation, and superior performance based on their bundle of resources and strategies in the presence of various environmental factors that can pose new opportunities and threats. In this vein, although the dynamic capabilities (DC) framework can explain how firms address competitive advantage, especially in uncertain environments, it is still not clear how these capabilities are built. To fill this gap, we aim at investigating the antecedents of organizational dynamic capabilities and eventually presenting a big-picture framework that includes almost every internal and external factor that might play a role in the process of building organizational dynamic capabilities. By exploring the adoption of the affordance lens and considering the role of organizational strategic alignment, we lay the foundation for future research into the mechanisms and micro-foundations of dynamic capabilities. Collapse

Topics: affordance user experience IT alignment usability strategic management

Methods: design artifact theoretical contribution

Theories: dynamic capabilities theory theory of affordance

How commitment and platform adoption drive the e-commerce performance of SMEs: A mixed-method inquiry into e-commerce affordances

2023 | International Journal of Information Management | Citations: 0

Authors: Ballerini, Jacopo; Herhausen, Dennis; Ferraris, Alberto

Abstract: To cope with the digital transition exacerbated by the COVID-19 pandemic, manage ... Expand

Abstract: To cope with the digital transition exacerbated by the COVID-19 pandemic, managers of manufacturing small and medium enterprises (SMEs) need to adopt innovative practices to face uncertain scenarios and create longterm value, identified as transformational entrepreneurship practices. Among emerging digital technologies, digital platforms are shaping and outgrowing the e-commerce channel representing a potential opportunity for manufacturing SMEs to embrace digital transformation. Drawing on affordance theory, this research uses a mixed method approach to investigate how manufacturing SMEs’ e-commerce commitment and digital platform adoption stimulate the actualization of three e-commerce affordances: consumer knowledge generation, inter­ nationalization, and customer diversification. Based on survey responses from 165 manufacturing SME man­ agers, we find that direct selling through owned websites actualizes consumer knowledge generation and internationalization, indirect selling actualizes customer diversification and internationalization, and agency selling through third-party platforms actualizes all three affordances. The relationship between e-commerce commitment and ecommerce performance is mediated by consumer knowledge generation and internationali­ zation but not by customer diversification. A fsQCA analysis outlines seven configurations actualizing these ecommerce affordances by pairing different ecommerce approaches with degrees of e-commerce commitment. Finally, an analysis of open-ended questions from 24 respondents complements the study and deeply interprets the seven unique configurations outlined. Collapse

Topics: electronic commerce affordance user experience entrepreneurship usability

Methods: survey qualitative interview structural equation modeling data transformation personal interview

Theories: theory of affordance

Infrastructural and network support in the illness experience: The role of community crowdsourcing in self-care

2023 | HICSS | Citations: 0

Authors: Britt, Rebecca; Doss, Erin Faith; Hayes, Meredith

Abstract: Social sharing within pseudonymous online communities can assist- or hinder- the ... Expand

Abstract: Social sharing within pseudonymous online communities can assist- or hinder- the self-management of health care and emphasize challenges associated with chronic illness. For those who are affected by chronic illness who participate in a public online community, the breadth of topics discussed in a corpus of a pseudonymous group can lend insight into tracking the interaction processes and outcomes. Examining the topics discussed in the endometriosis subreddit (r/endo) informs public health strategies as well as ethical considerations in health care surrounding stigmatized illness in a public community. In the present study, the data corpus of r/endo was analyzed and scraped, employing computational data mining techniques to uncover the discursive practices within the community. The topics of self-management is constructed by diagnosed and undiagnosed patients; endometriosis etiology and understanding symptoms negotiated within the community. In an online community for those who face unique health challenges from endometriosis, we argue that users engage in a form of community crowdsourcing via information exchange and network support, spurred by the platform affordances of Reddit. Collapse

Topics: Python information exchange Reddit online community pseudonymity

Methods: machine learning qualitative content analysis natural language processing latent dirichlet allocation

Theories: theory of affordance

The regulation of and through information technology: Towards a conceptual ontology for IS research

2023 | Journal of Information Technology | Citations: 0

Authors: Butler, Tom; Gozman, Daniel; Lyytinen, Kalle

Abstract: This special issue addresses a largely neglected area of Information Systems (IS ... Expand

Abstract: This special issue addresses a largely neglected area of Information Systems (IS) research – the regulation of and through Information Technology (IT). As with other human technologies, IT artefacts present risks and can harm individuals, groups, organisations, economies, and society: However, this remains a largely unexplored topic in IS research. Nevertheless, regulators, social commentators, the media, and the public have voiced their concerns about such risks, particularly those related to artificial intelligence (AI), cybersecurity, privacy, digital assets (e.g. cryptocurrencies), and the market dominance of digital platforms. Accordingly, regulations have been instituted or proposed to regulate IT artefacts in and across several business sectors. Additionally, in response to the informational challenges posed by a complex web of laws and regulations, regulators and business organisations have implemented IT artefacts to transform regulatory and supervisory processes or to enhance organisational risk management and compliance reporting capabilities. This special issue addresses the research challenges related to emergent issues surrounding the regulation of and through IT. In this editorial, we take stock of where the field currently stands. We advance a conceptual ontology of IT regulation to guide future research by specifying several taken-for-granted core concepts. By rendering the concepts, categories, and their relationships explicit, the model and its related research questions provide a firm foundation to generate a cumulative body of research on the regulation of and through IT. Collapse

Topics: digital platform information technology infrastructure knowledge representation big data innovation management

Methods: design artifact ontological modelling qualitative content analysis theory development literature study

Theories: institutional theory theory of affordance general systems theory

On the Design of a sustainable Blockchain Platform: An Affordance-Based Approach

2023 | Americas Conference on Information Systems | Citations: 0

Authors: Buyssens, Hanna; Viaene, Stijn

Abstract: The integration of digital technologies, such as Blockchain, in business operat ... Expand

Abstract: The integration of digital technologies, such as Blockchain, in business operations has enabled companies to improve their sustainability efforts by creating more resource efficiency and sustainability. In particular, Blockchain's features of transparency, decentralization, and tamper resistance make it an interesting research subject for sustainable supply chain and operations management. This research investigates the sustainable design of Blockchain technology in the context of a natural resource (water) trading platform. By employing effectuation and affordance theory, this study aims to identify the sustainable affordances related to Blockchain multi-sided platforms and codify them into design principles. The researchers aim to empirically identify the sustainable affordances of a Blockchain platform through collaboration with a start-up company implementing the technology to create a sustainable water trading platform. These affordances serve as the foundation for design principles for a sustainable Blockchain platform. The study adds to the growing body of literature on digital technologies' potential to enhance sustainability performance and emphasizes the importance of sustainability considerations in designing Blockchain platforms through affordance-based design. Collapse

Topics: blockchain user experience affordance digital platform IT investment

Methods: design principle qualitative interview literature study design requirement case study

Theories: theory of affordance

Data-Induced Rationality and Unitary Spaces in Interfirm Collaboration

2023 | Organization Science | Citations: 0

Authors: Cepa, Katharina; Schildt, Henri

Abstract: The real-time data transfer between collaborating companies allows them to repre ... Expand

Abstract: The real-time data transfer between collaborating companies allows them to represent and control activities across firm boundaries, providing new ways to organize collaborative efforts. We conducted an inductive multiple case study of five long-term relationships to examine the effects of data-intensive technologies on the organization and management of collaborative relationships in industrial companies. Our analysis shows how the delegation of digital activities into specialized digital units fostered data-driven mindsets and data-driven interactions that jointly formed a holistic data-induced rationality for managing the relationship. Together, the compartmentalization of digital collaboration and the data-induced rationalities turned these units into “unitary spaces,” organizational enclosures where structural tensions and competing demands were temporarily suspended to foster single-minded pursuit of collaborative short-term benefits for the partner company. Funding: The authors are grateful for the financial support from the Academy of Finland [Grant 274536]. Collapse

Topics: digital service interorganizational relationship big data problem solving analytical information system

Methods: qualitative interview computational algorithm theory development multiple case study qualitative coding

Theories: theory of affordance sociotechnical systems theory

Welcome to the fourth issue of volume 32 of the Journal of Strategic Information Systems

2023 | Journal of Strategic Information Systems | Citations: 0

Authors: Chan, Yolande E.

Abstract: EditorialWelcome to the fourth issue of volume 32 of the Journal of Strategic I ... Expand

Abstract: EditorialWelcome to the fourth issue of volume 32 of the Journal of Strategic Information Systems I am very pleased to introduce this 4th Journal of Strategic Information Systems issue of 2023. In their thought-provoking editorial, "Doing strategic information systems research for public value," Kevin C. Desouza and Gregory S. Dawson highlight the importance of impactful information systems (IS) research that creates public value. They show practically how to build related IS research programs. This editorial is followed by four research articles. The first two address doing strategic information systems research and doing research that has social value. The final two address organizational inertia, decision-making and agility.The 1st research article, "Managing historical conditions in information systems strategizing: An imprinting perspective," is authored by Malshika Dias, Shan L. Pan, Yenni Tim, and Lesley Land. The authors write: IS strategizing is particularly challenging for established organizations because of their historical conditions. The question of how established organizations can effectively manage their historical conditions in IS strategizing remains under-explored. To address this question, we conducted a case study tracing the history of an established organization in the building and construction industry. Through the analysis, we found four systems: an accounting management system, business communication system, knowledge management system, and community collaboration system, as the historical conditions that formed an IS imprint, which was later managed and reproduced during IS strategizing. Using the imprinting lens, we developed an understanding of: (1) the formation of the IS imprint at the organizational foundation; and (2) the reproduction of the IS imprint, considering imprint-as-resource and imprint-as-constraint during IS strategizing. We contribute to the literature by providing an understanding of how historical conditions inform IS strategizing in the long term and by applying the imprinting lens to uncover the process through which an IS imprint is strategically managed and reproduced beyond the founding phase. The insights developed from this study are transferable to similar organizational contexts for managing historical conditions in IS strategizing.The 2nd research article focuses on social value. "Doing good by going digital -Taxonomy of digital social innovation in the context of incumbents," is authored by Christoph Buck, Anna Krombacher, Maximilian Röglinger, and Katrin Wyrtki. They write: Digital social innovation (DSI) offers incumbents a strategic field of action to leverage the opportunities of digital technologies to address pressing societal challenges. By proposing a taxonomy and 12 clusters of incumbents' DSI initiatives based on a sample of 296 real-world objects, we develop a unified understanding of DSI and its characteristics. This lays the foundation for further theorising on DSI from an incumbent perspective and for researchers to shape the DSI field. The taxonomy provides incumbents with an orientation to realise DSI's rich strategic potentials throughout the DSI ideation process and in assessing DSI types.The 3rd research article, "How software as a service simultaneously affords organizational agility and inertia," continues the theme of innovation, highlighting how agility can be facilitated or hindered. The authors, Sabine Khalil and Till J. Winkler, state: Although cloud computing is associated with organizational agility, anecdotal evidence points to resistance to cloud computing by employees in information technology (IT) units. We explored the links between software as a service (SaaS) and organizational agility by conducting two stages of interviews with key informants in large organizations, and by employing affordance and inertia-theoretical lenses. Two basic affordances emerged from the retroductive data analysisimplementing quickly and sourcing independentlywhich in turn yielded two higher-level affordances: trialing alternatives and self-organizing business teams. We developed a model that explains how and why these four affordances enhance agility by accelerating the sensing-to-acting process of organizations. We also describe how five categories of organizational inertia in IT units hinder agility. Our main contribution is how adopting SaaS applications enables organizational agility while highlighting the role of IT unit inertia in SaaS affordance actualization processes.2 technical and social issues related to machine learning. It also examines organizational agility and organizational inertia. The article is entitled, "Machine learning advice in managerial decision-making: The overlooked role of decision makers' advice utilization." The authors write: Machine learning (ML) analyses offer great potential to craft profound advice for augmenting managerial decision-making. Yet, even the most promising ML advice cannot improve decision-making if it is not utilized by decision makers. We therefore investigate how ML analyses influence decision makers' utilization of advice and resulting decision-making performance. By analyzing data from 239 ML-supported decisions in real-world organizational scenarios, we demonstrate that decision makers' utilization of ML advice depends on the information quality and transparency of ML advice as well as decision makers' trust in data scientists' competence. Furthermore, we find that decision makers' utilization of ML advice can lead to improved decision-making performance, which is, however, moderated by the decision makers' management level. The study's results can help organizations leverage ML advice to improve decision-making and promote the mutual consideration of technical and social aspects behind ML advice in research and practice as a basic requirement.This fourth JSIS issue of 2023 focuses on strategic IS and IS strategizing, along with IT-enabled public value, societal value, innovation, agility, and inertia. May it provide you with much food for thought, reflection, and action. Collapse

Topics: software as a service user experience decision making data quality organizational context

Methods: machine learning qualitative interview case study field study

Theories: theory of affordance