Responsible innovation with digital platforms: Cases in India and Canada

2023 | Information Systems Journal | Citations: 6

Authors: Ahuja, Suchit; Chan, Yolande E.; Krishnamurthy, Rashmi

Abstract: Marginalized communities globally encounter grand challenges such as lack of acc ... Expand

Abstract: Marginalized communities globally encounter grand challenges such as lack of access to education, healthcare, and sustained livelihoods. Several initiatives to address these complex, global problems have resulted in fragmented solutions. Recognizing this, there have been several calls for the study of responsible innovation (RI) to address grand challenges. Digital platforms such as AirBnB, Uber and so forth have now become commonplace and are known to generate economic value but also face criticism for being exploitative and exclusive. Only a handful of studies show how similar platforms can innovate responsibly to serve marginalized communities by generating simultaneous economic and social value. To address this gap, our study examines the cases of two platforms that orchestrated ecosystems consisting of individuals from marginalized communities, government agencies, and other entities to provide physical, digital and societal solutions based on principles of RI. We contribute to the RI and IS literatures to show how RI solutions can be fostered through digital platforms to address grand challenges. The article provides empirical evidence of all four dimensions of the RI framework—anticipation, reflexivity, inclusion, and responsiveness - and their operationalization through digital platforms. This research lays the foundation for future studies at the intersection of RI and digital platforms literature. The study also provides practice insights on developing digital platform solutions for marginalized communities to address grand challenges and is useful to policymakers to formulate appropriate interventions. It pushes the theoretical and practice boundaries of our understanding of RI and digital platforms. Collapse

Topics: digital platform mobile application social media innovation management business model

Methods: qualitative interview theory development case study triangulation archival research

Theories: theory of economic development

The Evaluation of Founder Failure and Success by Hiring Firms: A Field Experiment

2023 | Organization Science | Citations: 0

Authors: Botelho, Tristan L.; Chang, Melody

Abstract: Organizations tout the importance of innovation and entrepreneurship. Yet, when ... Expand

Abstract: Organizations tout the importance of innovation and entrepreneurship. Yet, when hiring it remains unclear how they evaluate entrepreneurial human capital—namely, job candidates with founder experience. How hiring firms evaluate this experience—and especially how this evaluation varies by entrepreneurial success and failure—reveals insights into the structures and processes within organizations. Organizations research points to two perspectives related to the evaluation of founder experience: Former founders may be advantaged, due to founder experience signaling high-quality capabilities and human capital, or disadvantaged, due to concerns related to fit and commitment. To identify the dominant class of mechanisms driving the evaluation of founder experience, it is important to consider how these evaluations differ, depending on whether the founder’s venture failed or succeeded. To isolate demand-side mechanisms and hold supply-side factors constant, we conducted a field experiment. We sent applications varying the candidate’s founder experience to 2,400 software engineering positions in the United States at random. We find that former founders received 43% fewer callbacks than nonfounders and that this difference is driven by older hiring firms. Further, this founder penalty is greatest for former successful founders, who received 33% fewer callbacks than former failed founders. Our results highlight that mechanisms related to concerns about fit and commitment, rather than information asymmetry about quality, are most influential when hiring firms evaluate former founders in our context. Supplemental Material: The online appendix is available at https://doi.org/10.1287/orsc.2022.1592. Collapse

Topics: IT career human resource management entrepreneurship systems development innovation management

Methods: qualitative interview field experiment theory development experiment experimental design

Theories: lemon market theory

Managing Customer Data in Data-driven Service Innovation: A Framework of Data Principles

2023 | International Conference on Business Informatics | Citations: 0

Authors: Blöcher, Katharina; Reinhold, Olaf; Alt, Rainer

Abstract: While customer data has been collected in enterprise systems since decades, the ... Expand

Abstract: While customer data has been collected in enterprise systems since decades, the emerging consumer technologies create new sources of data. Although the need to co-create services with customers has been recognized, a systematic approach of how to include this sensitive source of innovation in the service innovation process is still lacking. This research explores the potential of data governance practices for data-driven service innovation. Data principles for the governance of customer data are collected and assessed by practioners in order to provide conceptual support for organizations and to facilitate the service innovation process. The results of this research integrate data principles of different research streams and offer a framework of data principles that can be applied in the design and management of data-driven services. Collapse

Topics: innovation management business process innovation data governance database system data management

Methods: qualitative interview personal interview archival research theoretical contribution synthesis

Theories: dominant logic

A platform-based approach to ambidexterity for innovation: An empirical investigation in the public sector

2023 | International Journal of Information Management | Citations: 0

Authors: Cao, Lan; West, Barry; Ramesh, Balasubramaniam; Mohan, Kannan; Sarkar, Sumantra

Abstract: Innovation in the public sector plays an important role in improving the quality ... Expand

Abstract: Innovation in the public sector plays an important role in improving the quality of public services and addressing economic and societal challenges. Most of the previous research on innovations has focused on the private sector. How organizations may achieve ambidexterity for innovations in the public sector characterized by unique constraints has been largely underexplored. Platforms have emerged as key components in organizations’ ap­ proaches to innovation. Using an empirical study in a public sector organization, this study identifies a platformbased approach that can be used to achieve ambidexterity in balancing exploitative and exploratory innovations in the public sector. Organizations facing constraints pertaining to structure, risk, and value may benefit from considering their product/service development, process management, and value formulation through this approach. This study also identifies practices in platform development, appropriation, and control that contributed to the success of the platform-based approach. Collapse

Topics: innovation management organization structure business process innovation organizational culture new product development

Methods: qualitative interview case study triangulation personal interview literature study

Theories: ambidexterity theory

The multiplexity of diagrams and prototypes in requirements development

2023 | Information and Organization | Citations: 0

Authors: Ciriello, Raffaele Fabio; Richter, Alexander; Schwabe, Gerhard; Mathiassen, Lars

Abstract: Information systems development (ISD) requires dynamic and flexible ways of wor ... Expand

Abstract: Information systems development (ISD) requires dynamic and flexible ways of working, particularly when developing requirements in collaboration with customers. Although prior research has acknowledged the importance of objects to support ISD practices, there has been a lack of frameworks to help discern the multiple overlapping roles objects play to support requirements development in a variety of ways throughout an ISD project. This paper explores and theorizes this phenomenon by leveraging multiplexity as a theoretical lens to analyze an extensive qualitative data set from a case study at a Swiss multinational banking software provider. Results show how diagrams and prototypes both play the roles of epistemic, activity, boundary, and infrastructure objects as a reflection of how they are used in requirements development. Our analysis articulates how two classical requirements specifications play multiple overlapping roles to support dynamic and flexible ISD practices. Based on these findings, we advance a framework for discerning the multiplex role of objects in practice * Corresponding author. Collapse

Topics: banking sytem intranet software developer innovation management systems design

Methods: design artifact qualitative interview case study qualitative coding field study

Theories: boundary objects theory general systems theory

The double-edged effects of data privacy practices on customer responses

2023 | International Journal of Information Management | Citations: 0

Authors: Chen, Shijiao (Joseph); Tran, Khai Trieu; Xia, Zhenhua (Raymond); Waseem, Donia; Zhang, Jing A.; Potdar, Balkrushna

Abstract: Requesting personal information in frontline service encounters raises privacy c ... Expand

Abstract: Requesting personal information in frontline service encounters raises privacy concerns among customers. The proximity contact tracing that occurred during the COVID-19 pandemic provides an intriguing context of in­ formation requests. Hospitality venues required contact tracing details from customers, and customer coopera­ tion varied with concerns about privacy. Drawing on gossip theory, we investigate the roles of businesses’ data privacy practices and government support in driving customers’ responses to contact tracing. Our findings show that perceived transparency of a business’s privacy practices has a positive effect on customers’ commitment to the business, while perceived control exerts a negative effect on commitment. These effects are mediated by customers’ information falsification rather than disclosure, because the former is a sensitive behavioral indicator of privacy concerns. The results also reveal the moderating roles of government support. This research con­ tributes to the customer data privacy literature by demonstrating the distinct effects of perceived transparency and control on commitment and revealing the underlying mechanism. Moreover, the research extends the conceptual understanding of privacy practices from online contexts to face-to-face contexts of frontline service. The findings offer implications for the management of customer data privacy. Collapse

Topics: privacy information privacy concern pandemic unintended consequence behavioral intention

Methods: qualitative interview survey conceptual modelling statistical hypothesis test structural equation modeling

To Stem the Tide: Organizational Climate and the Locus of Knowledge Transfer

2023 | Organization Science | Citations: 0

Authors: Di Stefano, Giada; Micheli, Maria Rita

Abstract: Prior work has maintained that organizations benefit from managing the transfer ... Expand

Abstract: Prior work has maintained that organizations benefit from managing the transfer of proprietary knowledge. Transfer is often advantageous within organizational boundaries but may be harmful across them, because it might erode competitive advantage. Hence, we ask: How can organizations affect the direction in which knowledge flows? We examine the role of organizational climate as a governing mechanism for knowledge transfer. Our empirical strategy consists of a mixed-methods approach leveraging qualitative and experimental data over two cycles of theory building and theory testing. We start with an extensive field study of the European Organization for Nuclear Research (CERN), leveraging the insights from desk research, field observations, 53 interviews, and a laboratory-in-the-field experiment involving 518 physicists. We then provide a causal test of the emerging framework by means of two laboratory experiments with 389 participants. Our findings suggest employees are more likely to transfer knowledge to their colleagues when they identify as an integral part of the organization, but they would rather transfer knowledge to outside competitors when their organization encourages them to outperform coworkers. In the presence of an organizational climate that is unfavorable to preventing knowledge spillovers, we argue, organizations can redirect the locus of knowledge transfer internally by acting upon an individual employee’s job design and socialization regime.History: This paper has been accepted for the Organization Science Special Issue on Experiments in Organizational Theory.Funding: The authors acknowledge generous financial support from Bocconi University, the HEC Foundation of HEC Paris, and IESEG School of Management.Supplemental Material: The online appendix is available at https://doi.org/10.1287/orsc.2021.1551. Collapse

Topics: knowledge sharing electronic mail pandemic knowledge spillover strategic management

Methods: experiment qualitative interview field study theory development laboratory experiment

Theories: organizational theory

A Maturity Model for Assessing the Digitalization of Public Health Agencies

2023 | Business & Information Systems Engineering | Citations: 0

Authors: Doctor, Eileen; Eymann, Torsten; Fürstenau, Daniel; Gersch, Martin; Hall, Kristina; Kauffmann, Anna Lina; Schulte-Althoff, Matthias; Schlieter, Hannes; Stark, Jeannette; Wyrtki, Katrin

Abstract: Requests for a coordinated response during the COVID-19 pandemic revealed the li ... Expand

Abstract: Requests for a coordinated response during the COVID-19 pandemic revealed the limitations of locally-operating public health agencies (PHAs) and have resulted in a growing interest in their digitalization. However, digitalizing PHAs – i.e., transforming them technically and organizationally – toward the needs of both employees and citizens is challenging, especially in federally-managed local government settings. This paper reports on a project that develops and evaluates a continuous (vs. a staged) maturity model, the PHAMM, for digitalizing PHAs as a cornerstone of a digitally resilient public health system in the future. The model supports a coordinated approach to formulating a vision and structuring the steps toward it, engaging employees along the transformation journey necessary for a federally-managed field. Further, it is now being used to allocate substantial national funds to foster digitalization. By developing the model in a coordinated approach and using it for distributing federal resources, this work expands the potential usage cases for maturity models. The authors conclude with lessons learned and discuss how the model can incentivize local digitalization in federal fields. Collapse

Topics: government system IS maturity resource allocation health information system usability

Methods: qualitative interview survey design science literature study maturity model

Bridging the Gap: How Firms Use Process Mining to Create and Act on a Shared End-to-End Process Understanding

2023 | International Conference on Information Systems | Citations: 0

Authors: Eggers, Julia; Hein, Andreas; Krcmar, Helmut

Abstract: Firms struggle with improving end-to-end (E2E) processes due to difficulties in ... Expand

Abstract: Firms struggle with improving end-to-end (E2E) processes due to difficulties in establishing shared E2E process understanding across firm levels. Creating behavioral visibility into processes might provide a solution, but traditional methods are limited in effectiveness. Thus, process mining (PM), offering data-driven process discovery and measurement, shows promise, but its implications on creating and acting on a shared E2E process understanding remain unclear. Addressing this gap, we conduct a single case study at a manufacturing firm guided by theories of organizational learning and organizational routines. Our preliminary findings reveal how the data-driven behavioral visibility through PM enables four mechanisms within and between the individual, team, and firm levels to create a shared E2E process understanding and change. We contribute to business process management and PM research by showing how firms use PM to overcome challenges in the multi-level process of creating and acting on a shared E2E process understanding. Collapse

Topics: organization learning procurement management business process management

Methods: qualitative interview case study archival research theory development grounded theory

Becoming a Data-Driven Organization: A Comparative Case Study on Digital Transformation Strategies

2023 | International Conference on Information Systems | Citations: 0

Authors: Fischer, Hannes

Abstract: In today's data-centric era, organizations increasingly aim to operate more dat ... Expand

Abstract: In today's data-centric era, organizations increasingly aim to operate more data-driven and therefore engage in digital transformations toward becoming a data-driven organization (DDO). To govern such transformations, top managers develop digital transformation strategies (DTS) characterized by different organizational ambidexterity approaches. This study analyzes how such DTS influence the process and (intermediate) outcomes of organizations' digital transformations toward becoming a DDO by studying two organizations undertaking such DDO transformations using the concept of organizational ambidexterity as a theoretical lens. On this empirical basis, we find that DTS characterized by different organizational ambidexterity approaches lead to different transformation processes and (intermediate) outcomes. Thereby, this study contributes to existing academic literature in the field of DDOs and DTS, as such transformation journeys toward becoming a DDO have not been studied in its entirety yet. Furthermore, our paper offers practical guidance for top managers to develop and implement a DTS suitable for their organization. Collapse

Topics: digital transformation value creation decision making sensemaking database system

Methods: case study qualitative interview field study theoretical contribution theory development

Theories: ambidexterity theory