AI CHANGES WHO WE ARE – DOESN’T IT? INTELLIGENT DECISION SUPPORT AND PHYSICIANS’ PROFESSIONAL IDENTIY

2018 | European Conference On Information Systems | Citations: 0

Authors: Jussupow, Ekaterina; Spohrer, Kai; Dibbern, Jens; Heinzl, Armin

Abstract: The impacts of intelligent systems on the future of work, society, and life in ... Expand

Abstract: The impacts of intelligent systems on the future of work, society, and life in general are important topics of our time. In healthcare, particularly Intelligent Clinical Decision Support Systems (ICDSS) have the potential to enhance medical care by suggesting diagnosis or treatment plans (Agarwal and Dhar, 2014). However, one wrong decision can have fatal consequences. Hence, these systems require active users which have to handle the output of these systems. At the same time, ICDSS challenge physicians' professional identity by being autonomous and potentially superior in decision-making. These systems can be threatening to physicians' self-understanding or be perceived as enhancement to traditional roles. Our research aims to explore how ICDSS change the professional identity of physicians and which different strategies physicians use to deal with upcoming changes. We are currently developing a mixedmethod research study combing quantitative and qualitative data from a survey and in-depth interviews. In this research proposal, we present a literature-based framework, our research approach, and preliminary qualitative results. Understanding how the co-construction between ICDSS and physicians' professional identity looks like will help to understand how intelligent systems change our understanding of our work and how this change can be actively shaped. Collapse

Topics: decision support system artificial intelligence user resistance resistance to change technology adoption

Methods: qualitative interview survey personal interview business process modeling narrative analysis

Theories: identity theory

Identifying Challenges in Business Rules Management Implementations Regarding the Governance Capability at Governmental Institutions

2018 | HICSS | Citations: 1

Authors: Smit, Koen; Zoet, Martijn

Abstract: As the number of BRMS-implementations increases, more and more organizations sea ... Expand

Abstract: As the number of BRMS-implementations increases, more and more organizations search for guidance to design such solutions. Given these premises, more implementation challenges experienced from practice become evident. In this study, we identify the main challenges regarding the governance capability as part of BRM, in the Dutch governmental context. To be able to do so, we utilized a four-round focus group and a three-round Delphi study set-up to collect our data. The analysis resulted in eight implementation challenges experienced by the participants. The presented results provide a grounded basis from which empirical and practical research on best practices can be further explored. Collapse

Topics: systems development organization structure

Methods: focus group qualitative coding delphi study grounded theory

TRANSFORMATION TOWARDS CUSTOMER-ORIENTED SERVICE ARCHITECTURES IN THE FINANCIAL INDUSTRY

2012 | European Conference On Information Systems | Citations: 0

Authors: Puschmann, Thomas; Nueesch, Rebecca; Alt, Rainer

Abstract: The financial industry is in midst of a global transformation. Drivers for this ... Expand

Abstract: The financial industry is in midst of a global transformation. Drivers for this are changes in customer behaviour, disruptive power of information technology and changes in the industry structure itself. These developments have the potential to shift the financial industry towards a customer-oriented financial market infrastructure and force banks to become more customer-oriented. The research presented here applies an integrated approach on service-oriented architectures (SOA) which combines a business and technological view on services and thus contributes to the emerging field of service science. The paper develops a customer-oriented service architecture model for banks and analyzes the impact of future banking sales and distribution by a quantitative survey. Data was collected from 25 banks in the German-speaking area. The empirical results of hypotheses testing indicate that banks have only started to restructure their existing architectures, but will not be customer-oriented in 2015. However, first tendencies show that banks concentrate on the extension of core competencies in echannels to better and more cost efficiently serve their customers. Nevertheless, the developments planned until 2015 neglect necessary enhancements of banks` service architectures such as the integration of value added services from external service providers or the centralization of processes in all customer-facing services. Collapse

Topics: outsourcing service quality value creation online banking information system use

Methods: survey paired t-test parametric test literature study statistical hypothesis test

Theories: core competency theory