Receiving a Triple “E” Rating – Measuring IS Success by Balancing Efficiency, Effectiveness, and Experience Criteria

2021 | International Conference on Information Systems | Citations: 0

Authors: Mayer, Joerg; Ulusoy, Berkay; Esswein, Markus; Quick, Reiner

Abstract: Digitalization permeates entire companies. Rethinking information systems (IS) ... Expand

Abstract: Digitalization permeates entire companies. Rethinking information systems (IS) success models developed in the 1980/1990s becomes obvious. But how does one define such a new model and implement it? Taking an SAP S/4HANA migration as our use case, the new triple "E" rating on hand focuses on the IS success of digital technologies by balancing efficiency, effectiveness, and experience criteria. Six takeaways emerge from our case study that should drive future discussion: (1) Evaluate digital technologies by adopting a simple but comprehensive approach including criteria beyond efficiency.(2) Consider diverse IS success perspectives consciously but never lose focus on the enduser. (3) A triad of efficiency, effectiveness, and experience encompasses the challenges of digital technologies. (4) Separate efficiency and effectiveness criteria, however, consider trade-offs between them. (5) The experience category highlights digital awareness and socio-technical changes. (6) Tailor your triple "E" rating individually to your project. Collapse

Topics: IS success SAP S/4HANA online learning system IS impact value creation

Methods: qualitative interview literature study survey qualitative content analysis design artifact

Theories: information systems success model technology acceptance model

Zero-Quartile Benchmarking – A Forward-Looking Prioritization of Digital Technologies for a Company’s Transformation

2018 | International Conference on Information Systems | Citations: 0

Authors: Mayer, Joerg H; Razaqi, Tareq; Esswein, Markus

Abstract: Benchmarking is a continuous process of identifying highest standards for produc ... Expand

Abstract: Benchmarking is a continuous process of identifying highest standards for products, services, and processes. Best practices from top performing companies define a “first quartile” which acts as the target state. However, such a kind of benchmarking is backward-looking. If digital is disruptive, it distorts the philosophy of benchmarking in its very essence. Based on a literature review and applying the Rasch algorithm to data from a manager-working-group survey, we lay out a new – forward-looking – benchmarking method with a zero quartile in focus. Taking Finance 2025 as our example, we propose eight design guidelines and four imperatives covering the order-to-cash, procure-to-pay, record-to-report, and enterprise performance management processes to accelerate a company’s transformation by leveraging digital technologies. Collapse

Topics: peer-to-peer model accounting robotic enterprise resource planning management accounting

Methods: design guideline survey literature study computational algorithm qualitative interview

Word Ambiguity and Search: Implications for Enterprise Performance Management

2016 | Americas Conference on Information Systems | Citations: 0

Authors: Schuff, David; Louis, Robert St; Corral, Karen; Schymik, Greg

Abstract: The proliferation of unstructured data is a growing threat to effective enterpri ... Expand

Abstract: The proliferation of unstructured data is a growing threat to effective enterprise performance management. Enterprise search is a tool to help organizations more effectively manage this documentbased information. The success of full-text enterprise search is limited by ambiguity in word meanings, which can result in many documents returned which are not relevant to the searcher. While early work by Zipf provided a first attempt at quantifying the impact of this issue on search, little work has been done to demonstrate the applicability of Zipf’s work to contemporary document collections. In this paper we examine whether the frequency-meaning relationship discovered by Zipf holds for contemporary document collections, and whether it consistently holds across different subject domains. We then discuss the implications of our results for the development and use of user-centered KPIs designed to measure the enterprise wide effectiveness of search activities. Collapse

Topics: document database Java strategic performance management application programming interface MySQL

Methods: experiment

Can Charities Use Enterprise Performance Management Systems to Improve Information Provision?

2015 | European Conference On Information Systems | Citations: 0

Authors: Limburg, Diana; Knowles, Cathy; McCulloch, Maureen

Abstract: Charities are often complex and networked, and face an increasingly demanding en ... Expand

Abstract: Charities are often complex and networked, and face an increasingly demanding environment. Providing stakeholders with timely and adequate information on activities and impact is therefore challenging. Based on case studies of six UK charities, this paper finds that small/medium charities can use Enterprise Performance (EPM) systems to support providing such information, despite some challenges to their use of IT. There is an increasing awareness in charities of the importance of data, though technical aspects of data management are taxing for them. Compared to SMEs, charities share many of the challenges for IT-enhancement, but benefit from additional encouraging factors. EPM thinking, which is the ability to use an integrated and strategic approach to IT-support for EPM, is extant in charities’ Leadership and Business Systems Thinking capabilities. Necessary capabilities related to IT sourcing are much weaker and need external support. The study identified two different approaches to data integration and business process modelling in EPM: the first focuses on standardising performance measures across activities and projects, the second on standardising reporting processes while allowing for diversity of measures. The use of BI is largely unsophisticated, though improving, and may need enhancing to address the increasingly complex internal and external need for information. Collapse

Topics: information system use strategic performance management risk management strategic management system support

Methods: qualitative interview case study literature study personal interview multiple case study

A Maturity Model for Management Control Systems: Five Evolutionary Steps to Guide Development

2012 | Business & Information Systems Engineering | Citations: 9

Authors: Marx, Frederik; Wortmann, Felix; Mayer, Jörg H.

Abstract: The 'right' configuration of Management Control Systems (MCSs) is still challen ... Expand

Abstract: The 'right' configuration of Management Control Systems (MCSs) is still challenging. Aligning reporting, planning, and consolidation from a functional, organizational, and IT perspective needs systematic guidance. The empirically grounded MCS maturity model guides such a development by outlining an evolution from a basic, mandatory/external-driven MCS (level 1), to a balanced MCS (level 2), and a comprehensive MCS (level 3). Ultimately, MCSs show a strong strategic focus (level 4) and leverage the potentials of modern IT (level 5). Collapse

Topics: knowledge base strategic management electronic data interchange analytical information system database system

Methods: survey focus group design science computational algorithm cluster analysis

An Empirical Study of BI-based Corporate Performance Management in North America and East Asia

2011 | Americas Conference on Information Systems | Citations: 0

Authors: Richards, Gregory; Yeoh, William; Wang, Shan

Abstract: Managing corporate performance is an important yet challenging process. Recently ... Expand

Abstract: Managing corporate performance is an important yet challenging process. Recently, many enterprises have adopted business intelligence (BI) tools to facilitate more effective corporate performance management. Based on a survey with 290 organizations across North America and East Asia, this paper presents empirical evidence on the key benefits of and barriers to BI-based corporate performance management (CPM). The study reveals that the implementation of BI-based CPM faces multi-dimensional challenges. Organizations in East Asia perceived higher CPM benefits as well as higher CPM barriers than their counterparts in North America. Cultural, economic and environmental differences between the two regions explain these issues. The research findings offer important insights for multinational organizations that are planning or are in the process of implementing or reviewing their BI-based CPM, as well as for consulting companies that are assisting with CPM implementation in different countries. Collapse

Topics: decision making organizational productivity electronic mail organizational context strategic performance management

Methods: survey ANOVA parametric test Student's t-test F-test

Connectivity and concentration in airline networks: a complexity analysis of Lufthansa's network

2010 | European Journal of Information Systems | Citations: 0

Authors: Reggiani, Aura; Nijkamp, Peter; Cento, Alessandro

Abstract: Information, communication and transport networks have always been in a state of ... Expand

Abstract: Information, communication and transport networks have always been in a state of flux, while they also influence each other. Extensive research efforts have been made to investigate the dynamics in the structure and use of networks, for example, by means of network geometries, Small-World effects and Scale-Free phenomena. We will illustrate these new developments on the basis of airline network evolution. Using Lufthansa's networks as an example, this paper aims to show the empirical relevance of various network indicators – such as connectivity and concentration – for understanding changing patterns in airline network configurations. After an extensive discussion of various statistical results, a decision-aid method, viz. multi-criteria analysis, is used to investigate the robustness of our findings. The results highlight the actual strategic choices made by Lufthansa for its own network, as well in combination with its partners in Star Alliance. Collapse

Topics: anonymity strategic performance management price management dynamic pricing

Methods: cluster analysis trade-off analysis method multiple criteria decision making network analysis experiment

Theories: complexity theory

Improving supply chain performance management: A systematic approach to analyzing iterative KPI accomplishment

2009 | Decision Support Systems | Citations: 13

Authors: Cai, Jian; Liu, Xiangdong; Xiao, Zhihui; Liu, Jin

Abstract: Improving supply chain performance has become one of the critical issues for gai ... Expand

Abstract: Improving supply chain performance has become one of the critical issues for gaining competitive advantages for companies. This paper proposes a framework using a systematic approach to improving the iterative key performance indicators (KPIs) accomplishment in a supply chain context. The proposed framework quantitatively analyzes the interdependent relationships among a set of KPIs. It can identify crucial KPI accomplishment costs and propose performance improvement strategies for decision-makers in a supply chain. A scenario of a large retail company is also discussed to explain the application of this framework. Collapse

Topics: supply chain management decision support system problem solving strategic performance management individual productivity

Methods: computational algorithm qualitative interview survey simulation survey design

Managing sustainability with the support of business intelligence: Integrating socio-environmental indicators and organisational context

2009 | Journal of Strategic Information Systems | Citations: 0

Authors: Petrini, Maira; Pozzebon, Marlei

Abstract: In this paper we explore how management of sustainability in organisations can b ... Expand

Abstract: In this paper we explore how management of sustainability in organisations can be supported by business intelligence (BI) systems. We suggest that BI has an important role to play in helping organisations implement and monitor sustainable practices. We pay particular attention to one phase of any BI project, the information planning phase, i.e., the systematic way of defining relevant information in order to integrate it in reporting activities. Using grounded theory, the main contribution of our study is to propose a conceptual model that seeks to support the process of integration of socio-environmental indicators into organizational strategy for sustainability. Collapse

Topics: strategic management organizational context data warehouse accounting business intelligence

Methods: qualitative interview grounded theory conceptual modelling literature study qualitative coding

Theories: organizational behavior theory

Critical Success Factors in Business Performance Management—Striving for Success

2008 | Information Systems Management | Citations: 1

Authors: Ariyachandra, Thilini R.; Frolick, Mark N.

Abstract: Today, organizations recognize the value of business performance management (BPM ... Expand

Abstract: Today, organizations recognize the value of business performance management (BPM) as a way of attaining strategic alignments and as a means of effectively creating and implementing business strategy. Yet, many still struggle in implementing a BPM solution that is enterprise focused and that enables strategic alignment. This article presents a framework for BPM and discusses the major critical success factors that will influence the success of a BPM initiative. Collapse

Topics: critical success factor strategic performance management