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Exploring the use of IoT Data for Heightened Situational Awareness in Centralised Monitoring Control Rooms
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2023 | Information Systems Frontiers | Citations: 0
Authors: Horita, Flávio; Baptista, João; de Albuquerque, João Porto

Abstract: This paper traces the expansion of a network of IoT sensors to improve the effec ... Expand

Abstract: This paper traces the expansion of a network of IoT sensors to improve the effectiveness of a centralised control room in Brazil in anticipating natural hazards. This centralised model relies on using IoT data by highly qualified experts replacing previous smaller local structures. We draw on the notion of Situational Awareness to carry out the study. Results show that although the operators were not always familiar with the characteristics of locations, the use of IoT data heightened their situational awareness in the centralised control room by improving perception and comprehension. However, they still relied on local knowledge and learned experiences to support projection and anticipation of risks. The study highlights that although data analytics systems are capable of expanding operators’ perception of local elements, they must be complemented by local richer forms of information, needed to anticipate risks and make critical decisions with major impact on local population. Collapse

Semantic filters: situation awareness theory

Topics: mobile system internet of things situational awareness decision making analytical information system

Methods: qualitative interview personal interview case study qualitative coding machine learning

Theories: situation awareness theory
Navigating within the Digitalization Journey: Results and Implications of the First Maturity Assessment of German Public Health Agencies

2023 | International Conference on Business Informatics | Citations: 0
Authors: Kauffmann, Anna Lina; Neubauer, Maria; Reinsch, Felix; Reuther, Melina; Schick, Doreen; Stark, Jeannette; Bley, Katja; Heidmann, Nick; Eymann, Torsten

Abstract: The Covid 19 pandemic revealed the need for Public Health Agencies to mature di ... Expand

Abstract: The Covid 19 pandemic revealed the need for Public Health Agencies to mature digitally. To help those agencies with their digitalization endeavor, a public health agency maturity model (PHAMM) has been developed, evaluated, and employed by 366 institutions to determine their digital maturity and to prioritize actions within digitalization projects. This paper discusses the digital maturity of German public health institutions and derives first insights into components spanning the PHAMM dimensions. Public health agencies can use these components to leverage their digital maturity in future digitalization projects. Implications are discussed for how digitalization projects with an enhanced impact can be defined and for future maturity modeling research. Collapse

Semantic filters: situation awareness theory

Topics: IS maturity user friendliness system efficiency usability situation awareness

Methods: data transformation principal component analysis survey maturity model design science

Theories: balance theory situation awareness theory
The OPM Data Breach: An Investigation of Shared Emotional Reactions on Twitter

2022 | Management Information Systems Quarterly | Citations: 1
Authors: Bachura, Eric; Valech, Rohit; Chen, Rui; Rao, H. Raghav

Abstract: This paper investigates the shared emotional responses of Twitter users in the a ... Expand

Abstract: This paper investigates the shared emotional responses of Twitter users in the aftermath of a massive data breach, a crisis event known as the Office of Personnel Management (OPM) data breach of 2015. This breach impacted the lives of several million individuals due to the exposure of sensitive and personally identifying information. We take a data exploration approach to analyzing over 18,000 tweet messages of the ensuing discussion that took place after public notification that the breach had occurred. The resulting analysis reveals that although the emotions of anxiety, anger, and sadness may initially appear erratic, at an aggregate level, the public display of these emotions corresponds to the situational awareness of the breach event. Further, our analysis finds that this relationship extends to the sharing of emotions, indicating that those participating in the conversation congregate around a sense of shared emotional experience. Finally, an in-depth analysis of the ensuing dialogue identifies the most salient conversational drivers of these emotions, revealing breach concepts most significantly related to each emotion. Based on the results, we present propositions that draw from this analysis to inform emotional response characteristics that emerge over the duration of such crisis events. The results of this study can inform organizational practices and policy making in the context of response to crisis events such as data breaches. Collapse

Semantic filters: situation awareness theory

Topics: Twitter data breach social media IT security situational awareness

Methods: topic model sentiment analysis descriptive statistic longitudinal research feature engineering

Theories: situation awareness theory
Influence of content and creator characteristics on sharing disaster-related information on social media
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2021 | Information & Management | Citations: 0
Authors: Li, Lifang; Tian, Jun; Zhang, Qingpeng; Zhou, Jiaqi

Abstract: Identifying the key factors of the disaster-related information propagation proc ... Expand

Abstract: Identifying the key factors of the disaster-related information propagation process can provide decision support for disaster management. This study characterizes the effects of content types, location, and social capital of social media users on the virality of disaster-related information. We found through the Weibo dataset of the Yiliang earthquake that the virality of different types of information can vary on the basis of the social capital of users who post the information. This study fills the current research gaps by examining the individual and joint effects of the content and creator characteristics on the virality of disaster-related information. Collapse

Semantic filters: situation awareness theory

Topics: social capital social media earthquake situational awareness emergency management

Methods: regression analysis method descriptive statistic multiple linear regression Poisson regression statistical hypothesis test

Theories: situation awareness theory construal level theory social capital theory
Situation-Awareness in Incident Response: An In-depth Case Study and Process Model

2020 | International Conference on Information Systems | Citations: 0
Authors: Ahmad, Atif; Desouza, Kevin; Maynard, Sean B; Whitty, Monica; Kotsias, James; Baskerville, Richard

Abstract: Organized, sophisticated and persistent cyber-threat agents pose a significant c ... Expand

Abstract: Organized, sophisticated and persistent cyber-threat agents pose a significant challenge to large high-value organizations. They are capable of disrupting and destroying cyber infrastructures, denying organizations access to their own IT services, and stealing sensitive information including intellectual property, trade secrets and customer data. Past research reveals that the recommended prevailing processes and practices of incident response (IR) are inadequate in addressing such attacks as they lack sufficient ‘situation awareness’ of the cyber-threat landscape and the broad business context. We therefore draw on situation awareness theory to interpret case study findings from a leading financial organization with a well-resourced and mature incident response capability that has evolved as a result of experiences from past attacks. We subsequently propose a generalized process model that explains how situation-awareness can be practiced in cybersecurity incident response. Collapse

Semantic filters: situation awareness theory

Topics: IT security situation awareness IT security threat decision support

Methods: business process modeling case study literature study qualitative interview personal interview

Theories: decision theory situation awareness theory
Method Engineering as Design Science
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2020 | Journal of the Association for Information Systems | Citations: 24
Authors: Goldkuhl, Göran; Karlsson, Fredrik

Abstract: In this paper, we motivate, devise, demonstrate, and evaluate an approach for th ... Expand

Abstract: In this paper, we motivate, devise, demonstrate, and evaluate an approach for the research-based development of information systems development methods (ISDMs). This approach, termed “method engineering as design science” (ME-DS), emerged from the identified need for scholars to develop ISDMs using proper research methods that meet the standards of both rigor and relevance. ISDMs occupy a position of central importance to information systems development and scholars have therefore invested extensive resources over the years in developing such methods. The method engineering (ME) discipline has developed different frameworks and methods to guide such development work and, for that purpose, they are well-suited. Still, there remains a need for applications and evaluations of ISDMs based on the demands for knowledge justification. Unfortunately, in many cases, scholars come up short with regard to how ISDMs are generated and empirically validated. While design science (DS) stresses knowledge justification, prominent DS approaches seem to be biased toward the development of IT artifacts, making this approach ill-suited for the development of method artifacts. We therefore propose eight principles that marry ME and DS, resulting in a process model with six activities to support research-based development of ISDMs. We demonstrate and evaluate ME-DS by assessing three existing research papers that propose ISDMs. These retrospectives show how ME-DS directs attention to certain aspects of the research process and provides support for future ISDM development. Collapse

Semantic filters: situation awareness theory

Topics: knowledge base system development method requirements analysis business process management systems design

Methods: theory development design artifact business process modeling literature sample design science

Theories: situation awareness theory
A highly effective deep learning based escape route recognition module for autonomous robots in crisis and emergency situations

2019 | HICSS | Citations: 0
Authors: Buettner, Ricardo; Baumgartl, Hermann

Abstract: Using convolutional neural networks we extend the work by Dugdale’s group on soc ... Expand

Abstract: Using convolutional neural networks we extend the work by Dugdale’s group on socially relevant multi-agent systems in crisis and emergency situations by giving the artiﬁcial agent the ability to precisely recognize escape signs, doors and stairs for escape route planning. We build an efﬁcient recognition module consisting of three blocks of a depth-wise separable convolutional layer, a max-pooling layer, and a batchnormalization layer before dense, dropout and classifying the image. A rigorous evaluation based on the MCIndoor20000 dataset shows excellent performance values (e.g. over 99.81 percent accuracy). In addition, our module architecture is 78 times smaller than the MCIndoor20000 benchmark – making it suitable for embedding in operational drones and robots. Collapse

Semantic filters: situation awareness theory

Topics: conversational agent emergency management robotic situation awareness situational awareness

Methods: machine learning convolutional neural network deep learning literature study TensorFlow

Theories: situation awareness theory
Decision Making in Emergency Management: The Role of Social Media

2018 | European Conference On Information Systems | Citations: 5
Authors: Eismann, Kathrin; Posegga, Oliver; Fischbach, Kai

Abstract: Researchers and practitioners alike recognise the importance of emergency manage ... Expand

Abstract: Researchers and practitioners alike recognise the importance of emergency management (EM) in limiting the adverse impacts of crisis events, as well as the promise of social media to support these efforts. Decision making, which is crucial to ensure the effective management of immediate, emerging, and sustained crises, is one facet of EM potentially affected by social media. While much research has investigated social media in a crisis context more generally, little is known thus far about what it means for EM decision making. In this paper, we investigate the current knowledge base of this phenomenon and infer from it factors that are crucial for its understanding. To this end, we propose an analytical framework of EM decision making based on previous work on complex problem solving and social media networks. We then systematically review and rethink existing research from a decisioncentred point of view to identify and synthesise key findings that are relevant to the role of social media in the EM decision-making process. Finally, we outline the research gaps that need to be closed to arrive at a more comprehensive understanding of social media for EM decision support and to begin moving towards theoretically grounded explanations of the phenomenon. Collapse

Semantic filters: situation awareness theory

Topics: social media decision making situational awareness crowdsourcing problem solving

Methods: literature study structured literature research literature sample case study

Theories: situation awareness theory
An Action Design Research of a Sensor-Based Elderly Monitoring System for Aging-in-Place

2018 | International Conference on Information Systems | Citations: 0
Authors: Goonawardene, Nadee; Leong, Carmen; Tan, Hwee-Pink

Abstract: In recent years, in-home Sensor-based Elderly Monitoring Systems (SEMS) have pen ... Expand

Abstract: In recent years, in-home Sensor-based Elderly Monitoring Systems (SEMS) have penetrated the healthcare domain as cost-effective assisted living solutions to ensure safety and wellbeing of community dwelling elderly. Such systems are favoured by the elderly due to the unobtrusive and passive nature of monitoring. Building on a situationawareness perspective, this research proposes a set of principles for the design of elderly monitoring systems. By adopting an Action Design Research (ADR) method, we analyzed the case of SHINESeniors project, a successful SEMS implementation in a natural community setting. This research is arguably the first to explore the design principles of a sensor-based monitoring system. When completed, our study is envisioned to shed light on challenges in implementing digitally assisted aging-in-place care models. Collapse

Semantic filters: situation awareness theory

Topics: situation awareness internet of things mobile system problem solving website

Methods: design principle action design research design science personal interview literature study

Theories: situation awareness theory
The Impact of Process Visibility on Process Performance: A Multiple Case Study of Operations Control Centers in ITSM
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2016 | Business & Information Systems Engineering | Citations: 8
Authors: Berner, Martin; Augustine, Jino; Maedche, Alexander

Abstract: Successful monitoring is essential for managing security-critical or business-c ... Expand

Abstract: Successful monitoring is essential for managing security-critical or business-critical processes. The paper seeks to understand and empirically evaluate benefits of the BPM use case ''monitor'' in the context of Operations Control Centers (OCCs). OCCs create visibility about critical events and statuses in very sensitive processes. In IT Service Management (ITSM) they support the event management process with real-time monitoring and event analysis of critical systems in complex system landscapes. This special focus of OCCs on visibility is a promising context to study fundamentals of process visibility. The paper develops a Process Monitoring Benefits Framework that draws on the Situation Awareness Theory and the Theory of Constraints. The authors conceptualize process visibility and suggest that it is positively related to process performance. A multiple case study in seven organizations is carried out to examine the framework and its propositions. The case study indicates that the impact of process visibility on process performance is mediated by the situation awareness of the process participants as well as the identification of bottlenecks in processes. Moreover, factors are identified that potentially influence process visibility outcome -namely continuous improvement culture, outsourcing quality, and maturity of the software tool used for monitoring. Collapse

Semantic filters: situation awareness theory

Topics: situation awareness database system theory of constraints IS maturity business process improvement

Methods: qualitative interview case study multiple case study qualitative coding triangulation

Theories: situation awareness theory information systems success model

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Found 12 articles

Exploring the use of IoT Data for Heightened Situational Awareness in Centralised Monitoring Control Rooms

Navigating within the Digitalization Journey: Results and Implications of the First Maturity Assessment of German Public Health Agencies

The OPM Data Breach: An Investigation of Shared Emotional Reactions on Twitter

Influence of content and creator characteristics on sharing disaster-related information on social media

Situation-Awareness in Incident Response: An In-depth Case Study and Process Model

Method Engineering as Design Science

A highly effective deep learning based escape route recognition module for autonomous robots in crisis and emergency situations

Decision Making in Emergency Management: The Role of Social Media

An Action Design Research of a Sensor-Based Elderly Monitoring System for Aging-in-Place

The Impact of Process Visibility on Process Performance: A Multiple Case Study of Operations Control Centers in ITSM