Design of a Novel Information System for Semi-automated Management of Cybersecurity in Industrial Control Systems

2023 | ACM Transactions on Management Information Systems | Citations: 0

Authors: Ameri, Kimia; Hempel, Michael; Sharif, Hamid; Lopez, Juan; Perumalla, Kalyan

Abstract: There is an urgent need in many critical infrastructure sectors, including the e ... Expand

Abstract: There is an urgent need in many critical infrastructure sectors, including the energy sector, for attaining detailed insights into cybersecurity features and compliance with cybersecurity requirements related to their Operational Technology (OT) deployments. Frequent feature changes of OT devices interfere with this need, posing a great risk to customers. One effective way to address this challenge is via a semi-automated cyber-physical security assurance approach, which enables verification and validation of the OT device cybersecurity claims against actual capabilities, both pre- and post-deployment. To realize this approach, this article presents new methodology and algorithms to automatically identify cybersecurity-related claims expressed in natural language form in ICS device documents. We developed an identification process that employs natural language processing (NLP) techniques with the goal of semi-automated vetting of detected claims against their device implementation. We also present our novel NLP components for verifying feature claims against relevant cybersecurity requirements. The verification pipeline includes components such as automated vendor identification, device document curation, feature claim identification utilizing sentiment analysis for conflict resolution, and reporting of features that are claimed to be supported or indicated as unsupported. Our novel matching engine represents the first automated information system available in the cybersecurity domain that directly aids the generation of ICS compliance reports. Collapse

Topics: IT security database system website Python electronic authentication

Methods: computational algorithm sentiment analysis natural language processing BERT language model

Fraud Detection in Mobile Payment Systems using an XGBoost-based Framework

2023 | Information Systems Frontiers | Citations: 0

Authors: Hajek, Petr; Abedin, Mohammad Zoynul; Sivarajah, Uthayasankar

Abstract: Mobile payment systems are becoming more popular due to the increase in the numb ... Expand

Abstract: Mobile payment systems are becoming more popular due to the increase in the number of smartphones, which, in turn, attracts the interest of fraudsters. Extant research has therefore developed various fraud detection methods using supervised machine learning. However, sufficient labeled data are rarely available and their detection performance is negatively affected by the extreme class imbalance in financial fraud data. The purpose of this study is to propose an XGBoost-based fraud detection framework while considering the financial consequences of fraud detection systems. The framework was empirically validated on a large dataset of more than 6 million mobile transactions. To demonstrate the effectiveness of the proposed framework, we conducted a comparative evaluation of existing machine learning methods designed for modeling imbalanced data and outlier detection. The results suggest that in terms of standard classification measures, the proposed semi-supervised ensemble model integrating multiple unsupervised outlier detection algorithms and an XGBoost classifier achieves the best results, while the highest cost savings can be achieved by combining random under-sampling and XGBoost methods. This study has therefore financial implications for organizations to make appropriate decisions regarding the implementation of effective fraud detection systems. Collapse

Topics: fraud detection mobile system mobile payment electronic payment Python

Methods: XGBoost machine learning anomaly detection supervised learning experiment

Fine-grained classification of drug trafficking based on Instagram hashtags

2023 | Decision Support Systems | Citations: 0

Authors: Hu, Chuanbo; Liu, Bin; Ye, Yanfang; Li, Xin

Abstract: Social networks have become important platforms for the marketing and sale of il ... Expand

Abstract: Social networks have become important platforms for the marketing and sale of illicit drugs. Hashtags make it easier for users to engage in drug trafficking, further increasing the risk of drug abuse. However, there are significant challenges in the detection and management of drug trafficking activities. In addition, the rapid legalization of some drugs has required a fine-grained classification of drugs to distinguish them from those that are illegal. Motivated by these observations, in this paper, our aim is to develop a methodology using the latest advances in AI technology to classify hashtags from posts advertising illicit drugs for sale on social networks. We present a semi-supervised deep learning approach to classify hashtags from posts advertising illicit drugs. An elegant combination of Bidirectional Encoder Representations from Transformers (BERT) with Graph Convolu­ tional Network (GCN) allows us to analyze the characteristics (e.g., shipping region and platform self-regulation) of illegal drug trafficking. Our BERT+GCN model achieved the best performance with more than 75% accuracy compared to the other three baseline models. Then, fine-grained hashtags identified are applied to explore the characteristics of drug trafficking. Finally, we report our results for further exploration of shipping regions and self-regulation of drug trafficking on the platform in two analysis scenarios. Our developed approach has shown its effectiveness in detecting hashtags for different types of drugs from illegal drug sellers. Based on hashtag classification, we also provide two case studies that indicate that (1) there are differences in self-regulation for different types of drugs on social media, (2) there are regional differences in the demand for different types of drugs. Collapse

Topics: Instagram social media Google+ artificial intelligence advertising management

Methods: BERT case study machine learning deep learning semi-supervised learning

Fake review detection system for online E-commerce platforms: A supervised general mixed probability approach

2023 | Decision Support Systems | Citations: 0

Authors: Luo, Jiwei; Luo, Jian; Nan, Guofang; Li, Dahui

Abstract: Online consumer reviews play an important role in helping consumers judge the qu ... Expand

Abstract: Online consumer reviews play an important role in helping consumers judge the quality and authenticity of products on e-commerce platforms. However, the constant presence of fake reviews on these platforms has significantly impacted the operation and development of e-commerce platforms. In this study, we develop a novel supervised probabilistic method to detect fake reviews by utilizing the difference in the distribution of nonfraudulent reviews and that of fake reviews. Specifically, we first derive the univariate distributions of several unique features (linguistic, behavioral, and interrelationship features). We then integrate these distributions into two mixed distributions according to their labels to represent the overall difference between non-fraudulent reviews and fake reviews. Next, we randomly generate synthetic review data points with different labels from the above mixed distributions. Finally, we train a Multilayer Perceptron model by using these synthetic review data to obtain a classifier. We conducted several experiments to test the model using several original real-world review datasets. Numerical results indicated that the proposed supervised method outperformed some wellknown sampling models and fake review detection methods, in terms of classification accuracy. Moreover, we extend the proposed method to handle the scenarios with small samples of raw review data. This study con­ tributes to the literature by exploiting the difference in the distribution of non-fraudulent reviews and that of fraudulent reviews, which can improve the accuracy of fake review detection for online platforms. Collapse

Topics: fake review electronic commerce big data decision support system user behavior

Methods: computational algorithm experiment machine learning semi-supervised learning artificial neural network

Will they take this offer? A machine learning price elasticity model for predicting upselling acceptance of premium airline seating

2023 | Information & Management | Citations: 0

Authors: Thirumuruganathan, Saravanan; Emadi, Noora Al; Jung, Soon-gyo; Salminen, Joni; Robillos, Dianne Ramirez; Jansen, Bernard J.

Abstract: Employing customer information from one of the world’s largest airline companies ... Expand

Abstract: Employing customer information from one of the world’s largest airline companies, we develop a price elasticity model (PREM) using machine learning to identify customers likely to purchase an upgrade offer from economy to premium class and predict a customer’s acceptable price range. A simulation of 64.3 million flight bookings and 14.1 million email offers over three years mirroring actual data indicates that PREM implementation results in approximately 1.12 million (7.94%) fewer non-relevant customer email messages, a predicted increase of 72,200 (37.2%) offers accepted, and an estimated $72.2 million (37.2%) of increased revenue. Our results illustrate the potential of automated pricing information and targeting marketing messages for upselling acceptance. We also identified three customer segments: (1) Never Upgrades are those who never take the upgrade offer, (2) Upgrade Lovers are those who generally upgrade, and (3) Upgrade Lover Lookalikes have no historical record but fit the profile of those that tend to upgrade. We discuss the implications for airline companies and related travel and tourism industries. Collapse

Topics: electronic mail marketing management price management customer satisfaction application programming interface

Methods: autoencoder data transformation machine learning experiment principal component analysis

Theories: optimization theory decision theory

Semi-Supervised Discovery of DNN-Based Outcome Predictors from Scarcely-Labeled Process Logs

2022 | Business & Information Systems Engineering | Citations: 0

Authors: Folino, Francesco; Folino, Gianluigi; Guarascio, Massimo; Pontieri, Luigi

Abstract: Predicting the final outcome of an ongoing process instance is a key problem in ... Expand

Abstract: Predicting the final outcome of an ongoing process instance is a key problem in many real-life contexts. This problem has been addressed mainly by discovering a prediction model by using traditional machine learning methods and, more recently, deep learning methods, exploiting the supervision coming from outcome-class labels associated with historical log traces. However, a supervised learning strategy is unsuitable for important application scenarios where the outcome labels are known only for a small fraction of log traces. In order to address these challenging scenarios, a semi-supervised learning approach is proposed here, which leverages a multi-target DNN model supporting both outcome prediction and the additional auxiliary task of next-activity prediction. The latter task helps the DNN model avoid spurious trace embeddings and overfitting behaviors. In extensive experimentation, this approach is shown to outperform both fully-supervised and semi-supervised discovery methods using similar DNN architectures across different real-life datasets and label-scarce settings. Collapse

Topics: application programming interface Python business process management data breach database system

Methods: machine learning semi-supervised learning experiment computational algorithm statistical hypothesis test

Identity Projection Strategies for Non-Focal Actors in Digital Ecosystems

2022 | HICSS | Citations: 0

Authors: Liu, Shiyuan; Henfridsson, Ola; Nandhakumar, Joe

Abstract: In digital ecosystems, non-focal actors cannot survive without working on the id ... Expand

Abstract: In digital ecosystems, non-focal actors cannot survive without working on the identity of their apps. The identity expresses what the app is about to customers. However, it also projects an image of the role of the non-focal actor in the larger ecosystem. Such identity projection is relevant for managing the relationship with focal actors of the digital ecosystem. We outline and test three strategies for identity projection (identity conformity, identity differentiation, and identity refinement). Using panel data of social networking applications in the iOS appStore in China between 2014 and 2019, we investigate the influence of non-focal actors’ identity projection on their survival in digital ecosystems. Our result shows significantly increased app survival for those who actively pursue the identity projection strategies in three directions. Thus, we shed light on the role of platform identity in navigating platform competition in the digital age when participation across ecosystems becomes compulsory for every digital business. Collapse

Topics: mobile application digital ecosystem iOS social network application programming interface

Methods: BERT propensity score matching econometric modeling descriptive statistic longitudinal research

Towards a Business Process Complexity Analysis Framework Based on Textual Data and Event Logs

2022 | International Conference on Business Informatics | Citations: 0

Authors: Revina, Aleksandra; Aksu, Ünal

Abstract: Being an established discipline, Business Process Management (BPM) confronts var ... Expand

Abstract: Being an established discipline, Business Process Management (BPM) confronts various challenges related to digitization and rapid penetration of technologies into business processes (BPs). As a result, both generated and used data, such as textual data and event logs, grow exponentially, complicating the decision-making. Event logs are typically used to analyze BPs from several perspectives, including complexity. Recent approaches to BP complexity analyses focus on BP models and event logs, limiting the consideration of textual data. Hence, we propose a BP complexity analysis framework combining textual data and event logs. The framework has been conceptualized based on the IT Service Management (ITSM) case study of an international telecom provider and further developed in the IT department of an academic institution. The latter has also been used to investigate the value of the framework. Our preliminary findings show that the framework can enable comprehensive process redesign and improvements. Collapse

Topics: pandemic decision making electronic mail Python privacy

Methods: event log case study literature study correlation analysis natural language processing

Identifying Structural Holes for Sentiment Classification

2022 | Information Systems Frontiers | Citations: 0

Authors: Xie, Zheng; Liu, Guannan; Qu, Jinming; Wu, Junjie; Li, Hong

Abstract: The prevalence of online user-generated content has attracted great interest in ... Expand

Abstract: The prevalence of online user-generated content has attracted great interest in textual sentiment analysis, which provides a low-cost yet effective way to discern consumers and markets. A mainstream of sentiment analysis is to construct a classification model with Bag-of-Words (BoW) features, but the large vocabulary base and skewed distribution of term frequency consistently pose research challenges, which is made even worse by the limited valid sentiment labels. In light of this, in this paper, we propose a novel method called Structural Holes based Sentiment Classifier (SHSC) for BoW-based sentiment classification. The key to SHSC is to reinforce the classification contribution of semantically rich words with clear-cut sentiment polarity. To this end, a word co-occurrence network is carefully constructed to represent both high and low frequency words. The work to find classification-inefficient words is then transformed into the identification of so-called bridge nodes that occupy the positions of structural holes in the network. Two interesting measures, i.e., information advantage rank and control advantage weight, are then designed elaborately for this purpose, which are based on the proposed sentiment-label propagation and short-path computation algorithms, respectively. SHSC finally feeds this information as the key regularizers into a simple regression model to guide parametric learning. Extensive experiments on real-world text datasets demonstrate the advantage of our SHSC model over competitive benchmarks, particularly when sentiment labels are scarce. The effectiveness of uncovering structural holes for sentiment classification is also carefully verified with some robustness checks and demonstration cases. Collapse

Topics: logistics management microblog Twitter Python Wikipedia

Methods: experiment machine learning Student's t-test support vector machine word embedding

Theories: graph theory

Semi-supervised energy disaggregation for real-world adoption

2021 | European Conference On Information Systems | Citations: 0

Authors: Kohl, Tobias; Kellner, Domenic; Mihale-Wilson, Cristina

Abstract: In this paper, we address the topic of energy disaggregation for real-world imp ... Expand

Abstract: In this paper, we address the topic of energy disaggregation for real-world implementation. The idea behind energy disaggregation is to utilize the aggregated energy consumption data from smart meters to identify individual appliances in the load by decomposition. However, appliance level usage prediction for residential areas is currently not practical. Yet Smart Living environments might benefit from non-intrusive load monitoring (NILM) adoption. We therefore first lay a theoretical foundation by working out the core challenges for NILM adoption in real-world scenarios. We evaluate the semisupervised model performance on a publicly available dataset REFIT. By reducing the sampling rate to 32 seconds as well as limiting the available labeled data for training, we give significant insight into the usability of semi-supervised NILM under real-world conditions. The availability of unlabeled observations seems to strengthen model prediction performance, allowing it to outperform a fully trained supervised model for certain appliances. Collapse

Topics: artificial intelligence usability

Methods: experiment robustness check supervised learning artificial neural network deep learning