How “What you think you know about cybersecurity” can help users make more secure decisions

2023 | Information & Management | Citations: 0

Authors: Fard Bahreini, Amir; Cavusoglu, Hasan; Cenfetelli, Ronald T.

Abstract: The increasing use of information technology artifacts in daily life makes secur ... Expand

Abstract: The increasing use of information technology artifacts in daily life makes security a shared responsibility of both users and companies. In recent years, increasing a user’s objective (i.e., actual) security knowledge and providing applications with more secure default settings appear among the most ubiquitous tools companies use to broaden their efforts to help users make more secure decisions. Examining both solutions matters because they are widely used, cost effective, and understood by many security practitioners. Additionally, default settings and users’ objective knowledge provide anchors for decision-making. However, human errors and insecure default settings are increasing and raising further questions about the efficacy of such efforts. Using the theory of bounded ra­ tionality, we investigated the role of objective, subjective (i.e., self-assessed) security knowledge, and default settings security level on the overall decision security. We found that objective security knowledge can lead to secure decisions when paired with high subjective security knowledge. In the absence of the latter, objective security knowledge is unable to lead to better security decisions. Furthermore, subjective security knowledge reduces the extent to which users fully accept default security settings, thereby mitigating bias toward insecure default settings. Collapse

Topics: mobile application data security decision making self efficacy mobile application market

Methods: survey descriptive statistic structural equation modeling literature study post-hoc analysis

Theories: theory of bounded rationality

Unrevealing the Dynamic Impact of Extended Reality Adoption on Offline Channel Performance

2023 | Americas Conference on Information Systems | Citations: 0

Authors: Fang, Jie; Xiong, Bingqing; Li, Wilson; Song, Xiaofei

Abstract: The substantial attention of extended reality (XR) technology poses challenges ... Expand

Abstract: The substantial attention of extended reality (XR) technology poses challenges for multichannel retailers. On the one hand, retailers' adoption of XR can enhance consumers' online shopping experience and stimulate their purchases. On the other hand, XR technology replace the necessity for multichannel retailers to operate physical stores, which reflects the need to optimize channel structures while adopting XR. To ascertain how the multichannel retailers can outperform under such circumstances, this study combines the data sources of online website information and offline transaction information for over 1,100 global multichannel retailers from 2018 to 2022, thus involves 13497 monthly-brand observations. By using the fixed-effects model, the current study found that XR adoption duration has a non-linear impact on offline store conversion rate, which can initially increase customers' purchase decision in offline stores, but then turns to result in the negative impacts. Moreover, there are nuanced effects for XR with and without the affordance of create-ability. Findings of the paper aims to provide managerial implications for multichannel retailers to optimize channel structure and adopt XR technology for creating positive cross-channel synergy. Collapse

Topics: user experience technology adoption website information system use database system

Methods: Mann Whitney U test nonparametric test instrumental variables estimation difference in differences statistical hypothesis test

Theories: theory of affordance

Cognitive load during planned and unplanned virtual shopping: Evidence from a neurophysiological perspective

2023 | International Journal of Information Management | Citations: 0

Authors: Kakaria, Shobhit; Saffari, Farzad; Z. Ramsøy, Thomas; Bigné, Enrique

Abstract: Rapid adoption of virtual-reality-assisted retail applications is inadvertently ... Expand

Abstract: Rapid adoption of virtual-reality-assisted retail applications is inadvertently reshaping consumer buying pat­ terns, making it crucial for businesses to enhance their shopping experience. This new scenario challenges marketers with unique hurdles in both the commercialization of products and in managing information cues derived via VR retailing. Therefore, this study examined consumers’ impulsive behavior and unplanned pur­ chases in a virtual retail store, using self-reports and electroencephalography. Borrowing assorted perspectives from retailing, virtual reality, and neuromarketing literature, we extended the stimulus-organism-response framework to evaluate how unplanned behavior evolves through conscious and unconscious measures. We found that consumers’ impulsiveness was significantly associated with their unplanned expenditure and the number of unplanned purchases. Using mediation analysis, we observed that flow experience during shopping partially mediated the relationship between the sense of presence and the desire to stay longer in a virtual shopping store. Desire to stay in the virtual store positively influenced store satisfaction, basket-size deviation, and budget deviation. Additionally, cognitive workload obtained via electroencephalogram revealed significant differences during both planned and unplanned purchases. These findings provide fresh opportunities for re­ tailers to leverage the disruptive potential of immersive and interactive virtual technology to transform consumer shopping experiences. Collapse

Topics: virtual reality decision making psychological ownership social media marketing management

Methods: electroencephalography self reported survey longitudinal research neurophysiology experiment

Infodemic and its cure: A digital nudging approach

2023 | Americas Conference on Information Systems | Citations: 0

Authors: Muhammed T, Sadiq; Mathew, Saji K.

Abstract: ... Expand

Abstract: Collapse

Topics: misinformation psychological ownership social media WhatsApp healthcare data

Methods: experiment survey statistical hypothesis test

Theories: social exchange theory nudge theory

Securing online accounts and assets: An examination of personal investments and protection motivation

2023 | International Journal of Information Management | Citations: 0

Authors: Ogbanufe, Obi

Abstract: This paper examines how personal investment influence the use of multi-factor au ... Expand

Abstract: This paper examines how personal investment influence the use of multi-factor authentication (MFA) for securing online accounts. We draw from the Protection Motivation Theory (PMT) that accounts for intrapersonal factors that increase one’s understanding of their threat and coping mechanisms and, subsequently, their motivation to protect such investments. We integrate size of investment – the amount of time, effort, and other personal resources that an individual has put into their online account. Based on PMT’s framework, we develop a research model that examines the influence of investment size as an information source that initiates and builds threat and coping appraisals. The model is tested with a survey of 263 responses, and the result shows that investment size influences threat and coping appraisals, which in turn increases MFA protection motivation and use. These results highlight the importance of eliciting individuals’ personal investments in order to improve their protective security behaviors. Collapse

Topics: self efficacy electronic authentication IT security multi-factor authentication data security

Methods: survey structural equation modeling partial least squares path modeling correlation analysis survey design

Theories: protection motivation theory

To Differentiate Or Not To Differentiate? The Role of Product Characteristics in the Sharing Economy

2022 | European Conference On Information Systems | Citations: 0

Authors: Demircan, Muhammed; Schroer, Karsten; Fritze, Martin Paul; Ketter, Wolfgang

Abstract: An important ambiguity in the sharing economy literature concerns the role of p ... Expand

Abstract: An important ambiguity in the sharing economy literature concerns the role of product variety. Do physical product characteristics provide scope for differentiation in a sharing economy context, and if so, under which circumstances? Resolving this ambiguity is important as it can have large operational and strategic implications for sharing economy businesses. We use discrete choice modeling on a unique carsharing dataset and behavioral online experiments to study how users select between product options of varying quality and brand in a shared consumption context. We find that, in general, there is a trend towards utilitarian access-based consumption in which product characteristics and product brand matter less. However, we observe that hedonistic use cases tend to shift preferences significantly toward more premium products. Our results highlight the need for a more nuanced consideration of product differentiation in sharing economy research. Collapse

Topics: sharing platform ride sharing platform product differentiation application programming interface mobile application

Methods: experiment conjoint analysis analysis of covariance quasi experiment qualitativ observational study

Theories: theory of affordance

Psychological empowerment and user satisfaction: Investigating the influences of online brand community participation

2022 | Information & Management | Citations: 5

Authors: Hsieh, Sara H.; Lee, Crystal T.; Tseng, Timmy H.

Abstract: The exponential growth of online brand communities has created a platform where ... Expand

Abstract: The exponential growth of online brand communities has created a platform where empowered consumers can share knowledge and experiences and participate in community activities. Drawing from psychological empowerment theory, this study proposes a comprehensive framework integrating both social and functional views to investigate the determinants that enhance psychological empowerment and user satisfaction, which consequently influence online brand community participation. By shedding light on the explanatory path routes and highlighting the underexplored and distinctive role of psychological empowerment, this study provides theoretical contributions to illustrate how an enabling environment can be cultivated to drive consumer participation in brand value co-creation. Collapse

Topics: user satisfaction data quality system quality word of mouth online community

Methods: survey partial least squares path modeling design methodology theoretical contribution PLS tool

Theories: uncertainty reduction theory

User incentive mechanism in blockchain-based online community: An empirical study of steemit

2022 | Information & Management | Citations: 0

Authors: Liu, Zhiyong; Li, Yueping; Min, Qingfei; Chang, Mengting

Abstract: The rise of blockchain technology has brought innovations in various business do ... Expand

Abstract: The rise of blockchain technology has brought innovations in various business domains and spawned a new form of organization—the decentralized autonomous organization (DAO). Steemit is recognized as one of the earliest blockchain-based online communities, and a typical example of DAO. By endowing community members with new roles, the decentralization of blockchain-based communities brings changes to the design of user incentive mechanisms. However, few studies have paid attention to the user incentive mechanism when users play the dual roles of social participant and community owner. On the basis of social capital theory and psychological ownership theory, this study explores Steemit’s incentive mechanism by evaluating the impact of these dual roles on user active participation behavior. The study adopts a two-way fixed effect negative binomial regression to test the research model. The results show that users’ social capital, share capital, social feedback, and economic feedback positively affect their active participation behavior. At the same time, social feedback and economic feedback play moderating roles on the effects of the dual capitals. Overall, this research provides both theoretical insights and practical implications for understanding, designing, and governing blockchain-based online communities. Collapse

Topics: online community blockchain social capital psychological ownership participatory design

Methods: design methodology descriptive statistic robustness check statistical hypothesis test correlation analysis

Theories: social capital theory

The collective information privacy on social networking sites

2022 | Americas Conference on Information Systems | Citations: 0

Authors: Memarian Esfahani, Sara; Kim, Dan

Abstract: With surprising evolution over the past decade, different numbers of social net ... Expand

Abstract: With surprising evolution over the past decade, different numbers of social networking sites (SNSs) have created an obligation in the everyday lives of their users and modified the modes of social interaction into content-sharing activities arising the concern toward the group and individual privacy. Drawing from the theory of multilevel information privacy, this study investigates the determinants behind the perception of collective information privacy norm (IPN) and how the perceived psychological ownership affects the individual's decision to disclose or disguise group-created content. More specifically, we aim to explain how users arrive at the decision to share content, including others, considering their tie strength, the user's salient identity while in the group, and group characteristics (formal, informal). Our research contributes to the Information Systems and privacy literature by delineating group behavior among virtual communities. Collapse

Topics: privacy online community psychological ownership

Theories: theory of multilevel information privacy

Approaching IT Security & Avoiding Threats in the Smart Home Context

2022 | Journal of Management Information Systems | Citations: 1

Authors: Nehme, Alaa; George, Joey F.

Abstract: Not securing smart home devices has proven a threat to cyberspace. This has unde ... Expand

Abstract: Not securing smart home devices has proven a threat to cyberspace. This has underscored the importance of using fear appeals to promote users' information security behavior. We practiced context-specific theorization to enhance fear appeal theory and design. Particularly, we extended Protection Motivation Theory to include avoidant-focused motivation (i.e., users' intent to avoid using their devices), the positive emotion of hope, and information technology (IT)-self extension. Our hypotheses include that fear engenders both protection and avoidant-focused motivations, hope mediates coping appraisal to engender (reduce) protection (avoidant-focused) motivation, and IT-self-extension acts as an antecedent. We conducted four studies, including two surveys and two experiments, and validated our extensions. Our main theoretical contributions include showing that hope is critical in determining which coping mechanism occurs and that it improves the theory's predictive power. In terms of practice, we demonstrate that a fear appeal message with a self-extension component and a strong coping component is more effective. Collapse

Topics: smart home data security self efficacy mobile system data quality

Methods: survey post-hoc analysis experiment robustness check chi squared test

Theories: fear appeal theory appraisal theory protection motivation theory