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Unboxing Co-creation of Value: Users’ Hedonic and Utilitarian Drivers

2019 | HICSS | Citations: 0
Authors: Tuunanen, Tuure; Lintula, Juuli; Auvinen, Annemari

Abstract: Value co-creation through involving users in service processes via resource inte ... Expand

Abstract: Value co-creation through involving users in service processes via resource integration is a focal service research interest. However, studies often take a firm-centric or generic approach and overlook value co-creation from the point view of an individual user. We address this gap by adopting a qualitative research approach and laddering interviews (n = 113) to examine users’ hedonic and utilitarian drivers for value co-creation behavior in five service system contexts. We argue that underlying differences exist among all service systems and contribute with a novel approach by depicting the differences in value-based motivations for users to co-create value. As practical implications, our findings suggest services should be designed according to users’ value drivers rather than system types. Furthermore, we demonstrate how the consumer information systems (CIS) framework can be used to benchmark users’ value co-creation behavior with specific service systems or to compare such behavior between different service systems. Collapse

Semantic filters: personal construct theory

Topics: participatory design business-to-business information system use cyber-physical system service-support information system

Methods: design methodology qualitative interview personal interview case study cluster analysis

Theories: personal construct theory
Population targeted requirements acquisition
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2018 | European Journal of Information Systems | Citations: 19
Authors: Tuunanen, Tuure; Peffers, Ken

Abstract: We use social science theories, design science research methodology, and our exp ... Expand

Abstract: We use social science theories, design science research methodology, and our experience in five development projects to design principles for selecting or adapting requirements acquisition (RA) techniques for use with populations of customers and users. The information systems (IS) literature has not systematically focused on the adaption of RA techniques to particular populations. We developed a nascent design theory for RA to target specific populations to define functional requirements for new IS. Five reference theories – personal construct theory, theory of disability, diffusion of innovations, social actor theory, and media richness and information synchronicity theory – support the design. The theory was evaluated iteratively with five client organisations, involving more than 200 participants. Collapse

Semantic filters: personal construct theory

Topics: presentation software mobile system decision support system smartphone telephone

Methods: qualitative interview cluster analysis survey design theory design artifact

Theories: diffusion of innovations theory information theory general systems theory social sciences theory personal construct theory
Fueling Virtual Teams with Creativity through Composition of Private and Public Workspaces

2017 | International Conference on Information Systems | Citations: 0
Authors: Yao, Xinlin; Li, Xixi; Zhang, Cheng; Ling, Hong

Abstract: Driven by the ubiquitous ICTs, mobile/virtual working came into prevalence and e ... Expand

Abstract: Driven by the ubiquitous ICTs, mobile/virtual working came into prevalence and enabled contemporary knowledge workers to work anytime, anywhere. However, some companies recently ended the work-from-home policy and required employees of “presenteeism”, since they believed that employees would be more collaborative and innovative when they were together. The emerging practices raising a workspace puzzle that is overlooked in the literature. We drew insights from environmental psychology and integrative complexity to examine how members’ workspaces and their composition influences virtual team creativity. The proposed model intended to answer two research questions: 1) what are the influences of private and public workspace on virtual team creativity? 2) whether and how do team socio-cognitive processes (i.e., task conflict and relational conflict) mediate these influences? We will conduct a controlled lab experiment to empirically examine this model. Collapse

Semantic filters: personal construct theory

Topics: virtual teamwork team productivity co-located work video game task productivity

Methods: experiment laboratory experiment survey statistical hypothesis test survey design

Theories: personal construct theory complexity theory
ESTABLISHING INFORMATION TECHNOLOGY OUTSOURCING RELATIONSHIP QUALITY: A COMPARATIVE REPERTORY GRID STUDY

2016 | European Conference On Information Systems | Citations: 0
Authors: Schmidt, Nikolaus; Menth, Laura

Abstract: Although information technology outsourcing (ITO) is a major part of an organiza ... Expand

Abstract: Although information technology outsourcing (ITO) is a major part of an organization’s IT strategy nowadays, many ITO engagements in practice still fail to meet their goals. Past research on ITO identified the ITO client-vendor relationship as one of the key antecedents for ITO engagement success. Despite this known relationship, a detailed understanding of factors contributing to the establishment and maintenance of ITO relationships from both the client and the vendor perspective is still missing. Our study sheds light into this important topic by identifying, comparing, and categorizing 104 factors concerning the ITO client-vendor relationship based on an empirical study. Our study applies Kelly’s personal construct theory by using the repertory grid (RepGrid) method for identifying factors from both the client’s and vendor’s perspective. Based on our study design, we were able to identify common as well as diverse viewpoints with regard to the ITO client-vendor relationship. Together with a categorization of the factors based on the ITO relationship model of Kern and Willcocks (2000), we provide important insights into the successful structuring of the ITO client-vendor relationship in practice as well as interesting avenues for further research on this topic. Collapse

Semantic filters: personal construct theory

Topics: outsourcing IT manager organizational culture IS management Chief Information Officer

Methods: qualitative interview repertory grid technique theory development case study cross sectional research

Theories: personal construct theory social exchange theory
Understanding the Vendors' Needs: A Repertory Grid Study on Client-Vendor Relationship Quality in IT Outsourcing

2015 | European Conference On Information Systems | Citations: 0
Authors: Schmidt, Nikolaus; Rosenkranz, Christoph

Abstract: The outsourcing of information technology (IT) to external vendors promises lowe ... Expand

Abstract: The outsourcing of information technology (IT) to external vendors promises lower delivery cost while attaining higher delivery quality. Despite these positive prospects, many information technology outsourcing (ITO) projects still fail, often due to an unsuccessful client-vendor relationship. Most research to date has focused on investigating this relationship from the clients’ perspective, even though the vendor is equally important for success. This study empirically identifies 65 vendor-focused factors influencing the development and maintenance of a successful ITO client-vendor relationship by applying Kelly’s personal construct theory and the corresponding repertory grid (RepGrid) method. All factors were thoroughly analyzed and categorized based on an a priori conceptual framework for interorganizational relationships derived from organizational exchange theory. The analysis of the identified factors yielded client organization specifics such as top quality client team members, client involvement as well as client team member’s networks as especially important for ITO relationship success from the perspective of the vendor, while identifying age of relationship and prior experience with similar projects as less essential compared to prior studies on this topic from a client perspective. With our results, we shed light on the as-of-yet under-researched perspective of the vendor’s needs in ITO relationships and we provide indications for gaps in our knowledge on this important topic. Collapse

Semantic filters: personal construct theory

Topics: interorganizational relationship outsourcing system integration

Methods: qualitative interview literature study theory development repertory grid technique data transformation

Theories: social exchange theory personal construct theory
Being Between Worlds: Individual-Societal Openness, Expansion, and Becoming through Meaningful Technologies

2015 | European Conference On Information Systems | Citations: 0
Authors: Simpson, Jason R

Abstract: As our society continues to become increasingly connected through technologies, ... Expand

Abstract: As our society continues to become increasingly connected through technologies, we have also witnessed a concomitant rise in overall value through the resulting openness. Therefore, research has begun to focus on how to further increase the openness of technologies and their respective structures. Some research has already been directed toward this goal, however much of this research ignores the possibly necessary need for individuals to become more open. This study seeks to explore and understand the nature of openness in individuals within a technological context and hence provide a theoretical foundation and direction for future research, as well as mechanisms for increasing openness. First, this paper examines what it means to be open and closed through the lens of personal construct theory, and how personal construct psychologists nudge clients towards an individualcollective horizon that allows for alternative ways of construing (being open). Next, using empirical data, the paper illustrates how this process increases openness in general and can shift attitudes towards more open technologies. Finally, the paper discusses how this process could be put into technology design and semantically connected with other technologies in order to achieve the same result on a societal scale. Collapse

Semantic filters: personal construct theory

Topics: Linux operating system systems design

Methods: qualitative interview

Theories: personal construct theory
The effect of culture on requirements: a value-based view of prioritization
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2015 | European Journal of Information Systems | Citations: 0
Authors: Tuunanen, Tuure; Kuo, I.-Te

Abstract: This paper examines how culture affects requirements and their prioritization. W ... Expand

Abstract: This paper examines how culture affects requirements and their prioritization. We analyze the requirements of a mobile service, which were collected from Helsinki, Hong Kong, and Las Vegas. We argue that the current prioritization techniques for requirements do not sufficiently account for the cultural effects, nor does the literature offer information on ways of prioritizing such requirements according to users’ values. We see this as problematic because the literature suggests that culture should be viewed as a set of values. Our findings support the argument that we should use a value-based approach in prioritizing requirements. Furthermore, by focusing on the links between needs and values, we should be able to develop prioritization techniques not only for multicultural settings but also for information systems (IS) development projects that involve subcultures, such as adolescent users or members of specific organizations. Our findings show that this can be a powerful way of understanding the differences between various subcultures of IS users. In addition, we demonstrate how the laddering interviewing technique can be used to support this work. The proposed value-based requirements prioritization approach is also ready for industry applications and it is agnostic to the underlying IS development method used by developers. Collapse

Semantic filters: personal construct theory

Topics: mobile system user requirement system development method mobile application national culture

Methods: qualitative interview qualitative coding personal interview qualitative content analysis descriptive statistic

Theories: personal construct theory
Mismatched Understanding of IS Security Policy: A RepGrid Analysis

2015 | Americas Conference on Information Systems | Citations: 5
Authors: Almusharraf, Ahlam; Dhillon, Gurpreet; Samonas, Spyridon

Abstract: Professional and academic literature indicates that organizational stakeholders ... Expand

Abstract: Professional and academic literature indicates that organizational stakeholders may hold different perceptions of security rules and policies. This discrepancy of perceptions may be rooted into a conflict between the compliance of stakeholders to organizational norms on the one hand, and security rules on the other. The paper argues that a mismatched understanding of security policy can have a devastating effect on the security of organizations, and should therefore be treated as a key reason for non-compliance to security policy. Using Personal Construct Theory and Repertory Grids we explore how different stakeholder groups within an organization can hold divergent views on the same security policies. Our findings have implications for the design of security policy training and awareness programs, as well as for the institution and internalization of good IS governance practices. Collapse

Semantic filters: personal construct theory

Topics: security policy data protection computer hardware physical security IT governance

Methods: repertory grid technique data transformation principal component analysis hierarchical clustering qualitative interview

Theories: personal construct theory
Value-in-Use and Mobile Technologies: A General Approach for Value-in-Use Measurement and a Specific Application Based on Smartphone Usage
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2014 | Business & Information Systems Engineering | Citations: 0
Authors: Bruns, Katherina; Jacob, Frank

Abstract: With the increasing number of usage-based offerings, such as smartphone apps, c ... Expand

Abstract: With the increasing number of usage-based offerings, such as smartphone apps, consumers' usage processes are becoming increasingly relevant for scientific research. Thus, the concept of value-in-use is of particular importance. The paper presents a method for analyzing usage processes and capturing value-in-use. Based on a study of smartphone usage, the approach developed shows that valid value dimensions can be identified which characterize value-in-use. The proposed method proves to be a promising approach for value-in-use conceptualization. Collapse

Semantic filters: personal construct theory

Topics: smartphone evaluation criteria marketing management social network productivity

Methods: survey repertory grid technique qualitative interview data transformation confirmatory factor analysis

Theories: personal construct theory service-dominant logic
FROM THE GROUND TO CORE ASSUMPTIONS: A REFLECTIVE EXAMINATION OF PERSPECTIVE VERSUS STRUCTURE IN IS THEORIZING AND WRITING

2014 | European Conference On Information Systems | Citations: 0
Authors: Simpson, Jason

Abstract: Evaluations of theoretical contributions in IS tend to be partial in that the d ... Expand

Abstract: Evaluations of theoretical contributions in IS tend to be partial in that the decision as to whether or not a particular work constitutes a contribution rests almost entirely on well-established structures. While these structures allow for progression, they also allow for the muting of perspectives (that could be equally important theoretical contributions) that may only be realized by non-conformance. Furthermore, core ontological and epistemological assumptions should arguably be of core interest when assessing theoretical contribution, as going from the ground to core assumptions allows for even more critical analyses of underlying processes and conceptualizations; however, doing so normally requires more space than is typically allowed. This necessitates a temporary suspension of traditional structures in order to critically examine overall logic. This paper allows for this examination by presenting a reflective piece in the form of a hypothetical paper that focuses on decision making in IS. The hypothetical paper offers a tool for theorizing in IS by giving a specific example of how one would go from the ground to core assumptions on a particular topic. This paper then concludes by reflecting on the hypothetical paper and raises the question: at what point do our rules defeat the purpose? Collapse

Semantic filters: personal construct theory

Topics: decision making accounting technology adoption IS problem

Methods: theory development theoretical contribution design artifact experiment

Theories: personal construct theory terror management theory information systems theory technology acceptance model

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Found 29 articles

Unboxing Co-creation of Value: Users’ Hedonic and Utilitarian Drivers

Population targeted requirements acquisition

Fueling Virtual Teams with Creativity through Composition of Private and Public Workspaces

ESTABLISHING INFORMATION TECHNOLOGY OUTSOURCING RELATIONSHIP QUALITY: A COMPARATIVE REPERTORY GRID STUDY

Understanding the Vendors' Needs: A Repertory Grid Study on Client-Vendor Relationship Quality in IT Outsourcing

Being Between Worlds: Individual-Societal Openness, Expansion, and Becoming through Meaningful Technologies

The effect of culture on requirements: a value-based view of prioritization

Mismatched Understanding of IS Security Policy: A RepGrid Analysis

Value-in-Use and Mobile Technologies: A General Approach for Value-in-Use Measurement and a Specific Application Based on Smartphone Usage

FROM THE GROUND TO CORE ASSUMPTIONS: A REFLECTIVE EXAMINATION OF PERSPECTIVE VERSUS STRUCTURE IN IS THEORIZING AND WRITING