How Practice Diffusion Drives IoT Technology Adoption and Institutionalization of Solutions in Service Ecosystems

2023 | HICSS | Citations: 0

Authors: Akaka, M.; Schau, H.; Vargo, S.

Abstract: This paper proposes a framework for considering how practice diffusion drives t ... Expand

Abstract: This paper proposes a framework for considering how practice diffusion drives the adoption of IoT technology and fuels institutionalization of solutions within service ecosystems. Practice diffusion requires the adaptation of a practice (using a wearable device) as it emerges across distinct sociocultural contexts. The adaptation of practices allows for the adoption of technology in different ways. New materials are linked with pre-existing meanings and competences as practices emerge and become embedded within a social structure. For IoT technologies, materials include a device and its associated digital data. Thus, practice adaptation requires linkages that enable the integration and use of both a device and data. We highlight a growing mental health crisis and the potential of wearable devices as medical aids, particularly for adolescents who spend much of their time connected to the internet. We consider important linkages to help institutionalize unique solutions for those in need. Collapse

Topics: internet of things innovation management technology adoption smart wearable device mobile system

Resource Integration in The Vehicle Ecosystem: A Literature Review

2023 | Americas Conference on Information Systems | Citations: 0

Authors: Alotaibi, Awatif; Barros, Alistair; Degirmenci, Kenan

Abstract: Integrating a mid-range theory and service-dominant (S-D) logic as a metaperspe ... Expand

Abstract: Integrating a mid-range theory and service-dominant (S-D) logic as a metaperspective is essential to quantify resource integration and determine value co-creation. This study involved a systematic review to identify the resources, what influences these resources to be integrated, and how these resources are integrated in the vehicle ecosystem. First, the study identified six main themes that represent the premises of S-D logic: service, resources, institutions, and institutional arrangements, interaction, resource integration, and value co-creation. Then, this review found the antecedents-privacy concernsoutcomes (APCO) model is presented in the investigated articles. This presents an opportunity to adopt this model as a mid-range theory. Importantly, resource integration was illustrated using privacy calculus and the relationships among the constructs. A conceptual model integrating S-D logic and the enhanced APCO model was developed, and propositions were suggested for future research. However, further research is needed to validate this model in real-life settings. Collapse

Topics: information privacy concern privacy database system online community participatory design

Methods: structured literature research literature sample literature study design methodology co-citation analysis

Theories: service-dominant logic privacy calculus theory

CO-CREATING VALUE FROM ELECTRIC VEHICLE DIGITAL SERVICES: EFFECT OF PERCEIVED ENVIRONMENTAL PERFORMANCE ON PERSONAL DATA SHARING

2023 | European Conference On Information Systems | Citations: 0

Authors: Alotaibi, Awatif; Barros, Alistair; Degirmenci, Kenan

Abstract: Electric vehicles (EVs) are considered a product rather than a mobility service ... Expand

Abstract: Electric vehicles (EVs) are considered a product rather than a mobility service. The expansion of EV services requires large amounts of personal information. Due to privacy concerns, EV users may deactivate these services, leading to the discontinuance of EV services and value destruction. Service dominant logic is improving insights into the roles of resources (e.g., personal data) and institutions (e.g., concerns) in influencing individual behaviours in value co-creation (e.g., disclosing personal data). This logic is a metaperspective that needs to be integrated with mid-range theories (e.g., the enhanced antecedents-privacy concerns-outcomes) to investigate how resources, institutions and value co-creation are integrated and how to quantify this integration. This study conducted an online survey of EV users. The findings show that privacy awareness, environmental concerns and privacy concerns influence privacy calculus. However, perceived environmental performance has a stronger impact than privacy risks on intentions to continue disclosing personal data for EV services. Collapse

Topics: privacy information privacy concern participatory design environmental sustainability decision making

Methods: survey archival research survey design design methodology partial least squares path modeling

Theories: privacy calculus theory service-dominant logic

Theorizing Organizational Benevolence

2023 | Organization Science | Citations: 0

Authors: Beveridge, ‘Alim J.; Höllerer, Markus A.

Abstract: We extend research on stakeholder orientation by introducing and conceptualizing ... Expand

Abstract: We extend research on stakeholder orientation by introducing and conceptualizing “organizational benevolence”—a notion that refers to a firm’s inclination to pursue the welfare of an external stakeholder group as an end in itself manifested in a behavioral tendency in which benefiting the “other” is the ultimate goal of action. Employing a microfoundational approach, we propose a theoretical framework and a process model that explain how firms develop such a posture and how it eventually can become an enduring feature of these organizations. We build our framework on the core notion of collective commitment to the well-being of an external constituency by elaborating on the processes through which such collective commitment is mobilized, translated into collective intention, and stabilized in a behavioral tendency. Our article develops several propositions highlighting the crucial roles that emotionality and rhetoric play in these processes, alongside an enabling sociocognitive infrastructure. Overall, our work goes substantially beyond current theorizing and provides a detailed account for why some firms not founded with a prosocial mission nonetheless act consistently to benefit an external constituency in the absence of instrumental reasons to do so. Collapse

Methods: theory development business process modeling

Theories: stakeholder theory organizational theory

Going Beyond Deterrence: A Middle-Range Theory of Motives and Controls for Insider Computer Abuse

2023 | Information Systems Research | Citations: 0

Authors: Burns, A. J.; Roberts, Tom L.; Posey, Clay; Lowry, Paul Benjamin; Fuller, Bryan

Abstract: Despite widespread agreement among practitioners and academicians that organizat ... Expand

Abstract: Despite widespread agreement among practitioners and academicians that organizational insiders are a significant threat to organizational information systems security, insider computer abuse (ICA)—unauthorized and deliberate misuse of organizational information resources by organizational insiders—remains a serious issue. Recent studies have shown that most employees are willing to share confidential or regulated information under certain circumstances, and nearly one-third to half of major security breaches are tied to insiders. These trends indicate that organizational security efforts, which generally focus on deterrence and sanctions, have yet to effectively address ICA. Therefore, leading security researchers and practitioners have called for a more nuanced understanding of insiders in respect to deterrence efforts. We answer these calls by proposing a middle-range theory of ICA that focuses on understanding the inherent tensions between insider motivations and organizational controls. Our careful review distinguishes two categories of personal motives for ICA: (1) instrumental (i.e., financial benefits) and (2) expressive (i.e., psychological contract violations) motives. Our novel theory of ICA also includes the influence of two classes of controls for ICA: (1) intrinsic (i.e., self-control) and (2) extrinsic (i.e., organizational deterrence) controls. We developed and empirically examined a research model based on our middle-range theory that explains a substantial portion of the variance in ICA. Specifically, our results indicate that both instrumental and expressive motives are positively related to ICA. Moreover, intrinsic self-control exerted significant direct and moderating influences in our research model, whereas extrinsic organizational deterrence failed to exhibit a direct effect on ICA and significantly moderated instrumental motives’ relationship with ICA only. Not only do our results show that self-control exerted a stronger effect on the model than deterrence did but they also help us identify the limits of deterrence in ICA research.History: Ola Henfridsson served as the senior editor and Debabrata Dey served as associate editor for this article.Supplemental Material: The online appendix is available at https://doi.org/10.1287/isre.2022.1133. Collapse

Topics: IT security data security anonymity organizational control password

Methods: theory development partial least squares path modeling factor analysis data transformation PLS tool

Theories: control theory deterrence theory

The multiplexity of diagrams and prototypes in requirements development

2023 | Information and Organization | Citations: 0

Authors: Ciriello, Raffaele Fabio; Richter, Alexander; Schwabe, Gerhard; Mathiassen, Lars

Abstract: Information systems development (ISD) requires dynamic and flexible ways of wor ... Expand

Abstract: Information systems development (ISD) requires dynamic and flexible ways of working, particularly when developing requirements in collaboration with customers. Although prior research has acknowledged the importance of objects to support ISD practices, there has been a lack of frameworks to help discern the multiple overlapping roles objects play to support requirements development in a variety of ways throughout an ISD project. This paper explores and theorizes this phenomenon by leveraging multiplexity as a theoretical lens to analyze an extensive qualitative data set from a case study at a Swiss multinational banking software provider. Results show how diagrams and prototypes both play the roles of epistemic, activity, boundary, and infrastructure objects as a reflection of how they are used in requirements development. Our analysis articulates how two classical requirements specifications play multiple overlapping roles to support dynamic and flexible ISD practices. Based on these findings, we advance a framework for discerning the multiplex role of objects in practice * Corresponding author. Collapse

Topics: banking sytem intranet software developer innovation management systems design

Methods: design artifact qualitative interview case study qualitative coding field study

Theories: boundary objects theory general systems theory

RETAINING WAYS OF CO-CREATION

2023 | European Conference On Information Systems | Citations: 0

Authors: Ebbesson, Esbjörn; Fors, Vaike

Abstract: The design space of future mobility services is considered a wicked problem, as ... Expand

Abstract: The design space of future mobility services is considered a wicked problem, as many stakeholders from the public and private sectors need to collaborate to create sustainable future services. Recent years have shown a growing interest in utilizing urban living labs (ULL) and similar quadruple helix approaches toward addressing wicked design challenges. However, when engaging in co-creation through living labs, many actors also see potential in adapting methodology and new ways-of-doing, to appropriate it and improve readiness for tackling other wicked challenges. The article draws upon a ULL initiative in the mobility service context to explore the main challenges for ULL partners to retain the ways-of-doing that develops in co-creation activities. Through our study, we identified that cocreation needs to be grounded in the known, to facilitate search and co-appropriation of the unknown as key for retaining ways-of-doing in ULL initiatives. Collapse

Topics: participatory design legal context

Methods: design methodology qualitative content analysis field study

Theories: socio technical theory

A multivocal literature review of decentralized finance: Current knowledge and future research avenues

2023 | Electronic Markets | Citations: 2

Authors: Gramlich, Vincent; Guggenberger, Tobias; Principato, Marc; Schellinger, Benjamin; Urbach, Nils

Abstract: While decentralized finance (DeFi) has the potential to emulate and, indeed, out ... Expand

Abstract: While decentralized finance (DeFi) has the potential to emulate and, indeed, outperform existing financial systems, it remains a complex phenomenon yet to be extensively researched. To make the most of this potential, its practitioners must gain a rigorous understanding of its intricacies, as must information systems (IS) researchers. Against this background, this study uses a multivocal literature review to capture the state of research in DeFi. Thereby, we (1) present a consolidating definition of DeFi as we (2) analyze, synthesize, and discuss the current state of knowledge in the field of DeFi. We do so while adapting the blockchain research framework proposed by (Risius and Spohrer, Business & Information Systems Engineering 59:385–409, 2017). Furthermore, we (3) identify gaps in the literature and indicate future research directions in DeFi. Even though our findings highlight several shortcomings in DeFi that have prevented its widespread adoption, our literature review shows a large consensus on DeFi’s many promising features and potential to complement the traditional financial system. To that end, this paper is presented to encourage further research to mitigate the current risks of DeFi, the payoff of which will be an enriched financial ecosystem. Collapse

Topics: decentralized finance financial information system blockchain database system Ethereum

Methods: literature study literature sample structured literature research synthesis

Theories: organizational theory

A Mid-Range Theory for Designing Sustainable Safe Spaces of Immersive Learning Environments: A Design-Science Based Gamification Approach

2023 | DESRIST | Citations: 0

Authors: Haj-Bolouri, Amir; Katende, Jesse; Rossi, Matti

Abstract: Gamification provides a prominent technique that can be used to provide Immersiv ... Expand

Abstract: Gamification provides a prominent technique that can be used to provide Immersive Learning Environments (ILEs) for domains, where it is dangerous or expensive to learn in real environments. Especially industrial organizations (e.g., manufacturing, mining, construction) are a promising domain for implementing ILEs that combine gamification concepts with a pedagogical design to facilitate safety training under secure circumstances. Although there are design research studies that exemplify the utility of gamification of learning activities, or how to improve organizational safety training through gamification, there is a need to address how sustainable safe spaces can be designed for enhanced safety training in ILEs. Safe spaces are key elements of a successful safety training experience in ILEs as they provide safe and secure training environments, which in the physical world are typically considered too dangerous with high risk of injuring the training participants. This study reports findings from an ongoing DSR project that stresses the design of ILEs for sustainable safety training. Within the project, an artifact for immersive fire safety training in virtual reality has been designed, developed, and evaluated together with employees of a train operator company. The research responds to the need of producing design knowledge that moves beyond the highly contextualized designs principles that are particular for IVR applications. We use gamification concepts as a kernel theory for developing a mid-range theory of designing immersive virtual safety training environments. Collapse

Topics: gamification virtual reality communities of practice

Methods: kernel theory design artifact design science qualitative interview design process

Social aspects in organisational cyber-security effectiveness - Of British coal mines, resilience and emergence

2023 | International Conference on Business Informatics | Citations: 0

Authors: Hofmann, Tom Fabian; Paula, Danielly de; Uebernickel, Falk

Abstract: Cyber-security, which plays a key role in all areas of the digital world, from ... Expand

Abstract: Cyber-security, which plays a key role in all areas of the digital world, from the power grid to healthcare, is mainly addressed from an analytical, engineering perspective. This research looks at social factors impacting real-life cyber-security, and their possible effects, such as resilience and emergence. Semistructured interviews were conducted with 20 participants from a broad range of international organisations. Their analysis shows that social factors are indeed relevant to cyber-security. Tension within social structures in organisations (e.g., employee-supervisor relationship, and peer pressure within teams) can significantly impact cyber-security effectiveness. The study concludes that cyber-security should be addressed through social-technical system design, in recognition of the fundamental interdependence of social and technical aspects. As a corollary, organisational cyber-security needs to be treated as a so-called wicked problem, for which a reductionist engineering approach is futile. The complexity and ambiguity of cyber-security's socio-technical challenges calls for adequate principles, ways of thinking and methods. Collapse

Topics: IT security database system human centered design privacy

Methods: qualitative interview conceptual modelling network analysis personal interview design methodology

Theories: sociotechnical systems theory general systems theory complex adaptive system socio technical theory