Examining the case of French hesitancy toward IDaaS solutions: Technical and social contextual factors of the organizational IDaaS privacy calculus

2023 | Information & Management | Citations: 0

Authors: Abdalla Mikhaeil, Christine; James, Tabitha L.

Abstract: Identity-as-a-service (IDaaS) is a cloud security service to which companies can ... Expand

Abstract: Identity-as-a-service (IDaaS) is a cloud security service to which companies can outsource the identity and access management (IAM) functions that administer their employee’s access to organizational resources. Engaging with the information systems (IS) privacy literature, our qualitative analysis develops a framework for an organiza­ tional privacy calculus that informs French organizational consumers’ decisions to pursue IDaaS solutions. We collect data from employees of a multinational IDaaS provider operating in Europe but headquartered in the US. Our case study reveals the organizational privacy calculus associated with transferring control of a primary security control to a multinational cloud service provider. Collapse

Topics: cloud computing information privacy concern marketing management privacy internet of things

Methods: qualitative interview case study company material single case study personal interview

Theories: privacy calculus theory

Antecedents of Information Adoption of Sharing Mobile Social Commerce Experience: The Mediation Role of Trust

2023 | European Conference On Information Systems | Citations: 0

Authors: Acikgoz, Fulya; Busalim, Abdelsalam; Lynn, Theo

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Topics: data quality mobile business mobile application information privacy concern electronic commerce

Methods: survey partial least squares path modeling partial least squares regression theoretical contribution qualitative interview

Remote Workers’ Privacy Concerns, Psychological Climate for Face Time, and Organizational Affective Commitment

2023 | HICSS | Citations: 0

Authors: Afota, Marie-Colombe; Cañibano, Almudena; Ollier-Malaterre, Ariane; Provost Savard, Yanick; Léon, Emmanuelle

Abstract: During the Covid-19 pandemic, the shift to high-intensity remote work—three days ... Expand

Abstract: During the Covid-19 pandemic, the shift to high-intensity remote work—three days or more a week—accelerated the digitalization of work processes on platforms such as Slack or Teams and the blurring of boundaries between work and personal life through videoconferencing and the use of personal devices for work. This paper explores the relationships between high-intensity remote workers’ information and communication technologies (ICT) privacy concerns, psychological climate for face time, and organizational affective commitment. Building on organizational support and social information processing theories, we argue that ICT privacy concerns and perceptions that an organization values physical presence in-office may undermine commitment to the organization. Based on a two-wave study of 1065 remote workers in a large multinational bank, we find that ICT privacy concerns and psychological climate for face time reinforce one another and are negatively associated with subsequent affective organizational commitment. Collapse

Topics: information privacy concern organizational commitment remote work IT supported collaboration privacy

Methods: statistical hypothesis test chi squared test longitudinal research SEM tool structural equation modeling

Theories: social information processing theory

Design of Surveillance Technologies and Privacy Concerns

2023 | HICSS | Citations: 0

Authors: Ahmad, Rizwan; Gal, Uri; Liu, Na

Abstract: Researchers from numerous management, social sciences and psychological discipli ... Expand

Abstract: Researchers from numerous management, social sciences and psychological disciplines have attempted to investigate the phenomenon of surveillance and the way it influences privacy concerns among individuals. But no study has attempted to interpret the relationship between individuals’ perception of surveillance technologies and the way they react to surveillance and develop their privacy concerns. We conduct a review of 207 prominent IT journals within the Scopus databases to examine and interpret individuals’ perception of different designs of surveillance technologies (non-obtrusive vs. obtrusive) and how such technologies influence privacy concerns at individual, corporate and societal level. Our review suggests that both non-obtrusive (automatic) and obtrusive (self-input) surveillance are used at individual, corporate and societal level differentially. In the light of our findings, we identify research gaps, propose recommendations, and further opportunities for future research that will enrich academic discourse in IS and create value for corporate firms, government and policy makers. Collapse

Topics: privacy information privacy concern smartphone biometric mobile application

Methods: literature sample qualitative interview grounded theory mixed method survey

THE IMPACT OF ONLINE ADVERTISMENT PERSONALIZATION AND TRANSPARENCY ON INDIVIDUAL DEFENSIVE RESPONSES AND ENGAGMENT

2023 | European Conference On Information Systems | Citations: 0

Authors: Al Helaly, Yasser; Dhillon, Gurpreet; Oliviera, Tiago

Abstract: This study identifies the different individual defensive responses that are tri ... Expand

Abstract: This study identifies the different individual defensive responses that are triggered by ad personalization. We investigate how these responses impact user engagement behavior on social media. The study also examines the role of transparency in advertising and the perceived benefits of personalization on user engagement in Europe. To conduct our study, we are theoretically grounded in the defensive response model. A multi-step quantitative approach constituting two experiments and a survey is used. With 154 and 199 participants each, the experiments allowed us to define the theoretical model. The experiment identified paradoxical findings. We indent surveying online ads-users to examine the impact of personalization on individual defensive responses and the role transparency plays in predicting user engagement. Our research contributes to the theory by identifying defensive responses that explain the engagement behavior, and the impact of transparency on personalized advertising. Collapse

Topics: personalization usability Facebook social media privacy

Methods: experiment survey Student's t-test statistical hypothesis test parametric test

Too Tired and in Too Good of a Mood to Worry About Privacy: Explaining the Privacy Paradox Through the Lens of Effort Level in Information Processing

2023 | Information Systems Research | Citations: 0

Authors: Alashoor, Tawfiq; Keil, Mark; Smith, H. Jeff; McConnell, Allen R.

Abstract: The confluence of digital transactions, growing cybersecurity threats, and the i ... Expand

Abstract: The confluence of digital transactions, growing cybersecurity threats, and the internet of the future (e.g., web 3.0 and the metaverse) have made information privacy increasingly important to consumers and companies that rely on consumers willingly sharing their personal information. Although information privacy has been of interest to researchers for decades and much has been learned, one thing that perplexes scholars is the privacy paradox, which we define as a mismatch between stated privacy concerns and actual disclosure behaviors. In this paper, we shed light on this phenomenon and show that low-effort information processing triggered by cognitive depletion (Experiment 1), positive mood (Experiment 2), or both (Experiment 3) significantly attenuates the association between stated privacy concerns and disclosure behaviors. These findings do not indicate that individuals do not care about privacy because we find consistent evidence in the three experiments for a significant negative association between stated privacy concerns and disclosure behaviors when individuals have sufficient cognitive capacity (Experiment 1), experience a negative (or neutral) mood (Experiment 2), or have sufficient cognitive capacity coupled with a negative mood state (Experiment 3). Our findings reveal that the paradox is neither an absolute phenomenon nor a myth, but its existence is conditional on contextual factors, including psychological factors related to information processing. We discuss our contribution to privacy theory and provide implications for consumers, companies, and policymakers. History: Alessandro Acquisti, Senior Editor; Idris Adjerid, Associate Editor. Supplemental Material: The online appendix is available at https://doi.org/10.1287/isre.2022.1182. Collapse

Topics: information privacy concern privacy decision making mobile application task productivity

Methods: experiment descriptive statistic statistical hypothesis test theory development Student's t-test

Theories: elaboration likelihood model

Resource Integration in The Vehicle Ecosystem: A Literature Review

2023 | Americas Conference on Information Systems | Citations: 0

Authors: Alotaibi, Awatif; Barros, Alistair; Degirmenci, Kenan

Abstract: Integrating a mid-range theory and service-dominant (S-D) logic as a metaperspe ... Expand

Abstract: Integrating a mid-range theory and service-dominant (S-D) logic as a metaperspective is essential to quantify resource integration and determine value co-creation. This study involved a systematic review to identify the resources, what influences these resources to be integrated, and how these resources are integrated in the vehicle ecosystem. First, the study identified six main themes that represent the premises of S-D logic: service, resources, institutions, and institutional arrangements, interaction, resource integration, and value co-creation. Then, this review found the antecedents-privacy concernsoutcomes (APCO) model is presented in the investigated articles. This presents an opportunity to adopt this model as a mid-range theory. Importantly, resource integration was illustrated using privacy calculus and the relationships among the constructs. A conceptual model integrating S-D logic and the enhanced APCO model was developed, and propositions were suggested for future research. However, further research is needed to validate this model in real-life settings. Collapse

Topics: information privacy concern privacy database system online community participatory design

Methods: structured literature research literature sample literature study design methodology co-citation analysis

Theories: service-dominant logic privacy calculus theory

Citizens’ Support for AI Security Surveillance Systems: A Social Exchange Perspective

2023 | International Conference on Information Systems | Citations: 0

Authors: Abouei, Mahdi; Yuan, Yufei

Abstract: Artificial intelligence (AI) has tremendously transformed the patterns of secur ... Expand

Abstract: Artificial intelligence (AI) has tremendously transformed the patterns of security surveillance employed by governments. Although the primary goal of security surveillance is to maintain social order and enhance citizens' protection, significant privacy concerns were raised for citizens given the unprecedented amount of personal data accessed by various types of AI-powered security surveillance (AISS) systems, such as facial recognition technologies. Nonetheless, policymakers and academia rarely paid attention to the citizens' views as the main stakeholders of these systems. Motivated by this, in this study, we develop a theoretical model drawing on the assertions of the Social Exchange Theory (SET) to explain the factors and mechanisms that influence citizens' support for AISS. In particular, we elaborate on the role of privacy-security tradeoff, trust, and power and their interplay in explaining citizens' supportive attitudes. Potential contributions from this research to theory and practice are also outlined. Collapse

Topics: privacy artificial intelligence information privacy concern

Methods: theory development survey partial least squares path modeling PLS tool cross sectional research

Theories: social exchange theory

CO-CREATING VALUE FROM ELECTRIC VEHICLE DIGITAL SERVICES: EFFECT OF PERCEIVED ENVIRONMENTAL PERFORMANCE ON PERSONAL DATA SHARING

2023 | European Conference On Information Systems | Citations: 0

Authors: Alotaibi, Awatif; Barros, Alistair; Degirmenci, Kenan

Abstract: Electric vehicles (EVs) are considered a product rather than a mobility service ... Expand

Abstract: Electric vehicles (EVs) are considered a product rather than a mobility service. The expansion of EV services requires large amounts of personal information. Due to privacy concerns, EV users may deactivate these services, leading to the discontinuance of EV services and value destruction. Service dominant logic is improving insights into the roles of resources (e.g., personal data) and institutions (e.g., concerns) in influencing individual behaviours in value co-creation (e.g., disclosing personal data). This logic is a metaperspective that needs to be integrated with mid-range theories (e.g., the enhanced antecedents-privacy concerns-outcomes) to investigate how resources, institutions and value co-creation are integrated and how to quantify this integration. This study conducted an online survey of EV users. The findings show that privacy awareness, environmental concerns and privacy concerns influence privacy calculus. However, perceived environmental performance has a stronger impact than privacy risks on intentions to continue disclosing personal data for EV services. Collapse

Topics: privacy information privacy concern participatory design environmental sustainability decision making

Methods: survey archival research survey design design methodology partial least squares path modeling

Theories: privacy calculus theory service-dominant logic

Building Digital Trust to Protect Whistleblowers - A blockchain-based Reporting Channel

2023 | HICSS | Citations: 0

Authors: Asprion, Petra; Grieder, Hermann; Grimmberg, Frank; Moriggl, Pascal

Abstract: Organizations today need internal reporting channels to report illegal/unethical ... Expand

Abstract: Organizations today need internal reporting channels to report illegal/unethical misconduct. For this purpose, organizations set up one or more - often digital - internal reporting channels. Persons/Employees who want to report misconduct, so-called whistleblowers, expose themselves to reprisals and therefore need trustworthy reporting channels which ensure ´Digital Trust´. Blockchain, a technology that overcomes the need for trust due to its properties of immutability and integrity of data, could be promising as underlying technology for a digital reporting channel which is recognized as trustworthy. In our research, we explored multiple perspectives relevant to a trustworthy digital reporting system. Applying design science research, we evaluated the current state of the art of (digital) reporting channels and developed a prototypical blockchain-based reporting solution called “Integrity@Inside”. The prototype is being iteratively demonstrated and pre-evaluated. Collapse

Topics: blockchain electronic health privacy IT security usability

Methods: design artifact qualitative interview design process design science expert panel