CO-CREATING VALUE FROM ELECTRIC VEHICLE DIGITAL SERVICES: EFFECT OF PERCEIVED ENVIRONMENTAL PERFORMANCE ON PERSONAL DATA SHARING

2023 | European Conference On Information Systems | Citations: 0

Authors: Alotaibi, Awatif; Barros, Alistair; Degirmenci, Kenan

Abstract: Electric vehicles (EVs) are considered a product rather than a mobility service ... Expand

Abstract: Electric vehicles (EVs) are considered a product rather than a mobility service. The expansion of EV services requires large amounts of personal information. Due to privacy concerns, EV users may deactivate these services, leading to the discontinuance of EV services and value destruction. Service dominant logic is improving insights into the roles of resources (e.g., personal data) and institutions (e.g., concerns) in influencing individual behaviours in value co-creation (e.g., disclosing personal data). This logic is a metaperspective that needs to be integrated with mid-range theories (e.g., the enhanced antecedents-privacy concerns-outcomes) to investigate how resources, institutions and value co-creation are integrated and how to quantify this integration. This study conducted an online survey of EV users. The findings show that privacy awareness, environmental concerns and privacy concerns influence privacy calculus. However, perceived environmental performance has a stronger impact than privacy risks on intentions to continue disclosing personal data for EV services. Collapse

Topics: privacy information privacy concern participatory design environmental sustainability decision making

Methods: survey archival research survey design design methodology partial least squares path modeling

Theories: privacy calculus theory service-dominant logic

How AI Developers’ Perceived Accountability Shapes Their AI Design Decisions

2023 | International Conference on Information Systems | Citations: 0

Authors: Bartsch, Sebastian; Schmidt, Jan-Hendrik

Abstract: While designing artificial intelligence (AI)-based systems, AI developers usual ... Expand

Abstract: While designing artificial intelligence (AI)-based systems, AI developers usually have to justify their design decisions and, thus, are accountable for their actions and how they design AI-based systems. Crucial facets of AI (i.e., autonomy, inscrutability, and learning) notably cause potential accountability issues that AI developers must consider in their design decisions, which has received little attention in prior literature. Drawing on self-determination theory and accountability literature, we conducted a scenariobased survey (n=132). We show that AI developers who perceive themselves as accountable tend to design AI-based systems to be less autonomous and inscrutable but more capable of learning when deployed. Our mediation analyses suggest that perceived job autonomy can partially explain these direct effects. Therefore, AI design decisions depend on individual and organizational settings and must be considered from different perspectives. Thus, we contribute to a better understanding of the effects of AI developers' perceived accountability when designing AI-based systems. Collapse

Topics: artificial intelligence social presence systems development

Methods: survey partial least squares path modeling theoretical contribution mediation analysis qualitative interview

Theories: self determination theory

Investigating the Determinants of Compliance Intention in Behavior Change Support Systems

2023 | Americas Conference on Information Systems | Citations: 0

Authors: Ekpezu, Akon; Oinas-Kukkonen, Harri; Wiafe, Isaac

Abstract: The effectiveness of behavior change support systems (BCSS) in promoting health ... Expand

Abstract: The effectiveness of behavior change support systems (BCSS) in promoting health and well-being is unflinching. However, its long-term effectiveness is hindered by non-compliance. Research in BCSS that focuses on compliance is scarce, particularly the determinants of compliance intention are not well established. To address this gap, this study investigated the determinants of compliance intention in BCSS by extending the persuasive system design model to include competence, effectiveness, enjoyment, and persuasiveness. By surveying a sample of prospective BCSS users (N=234), partial least squares structural equation modeling was used to evaluate the proposed model. The findings suggest that the prospective users' perceptions of primary task support and dialogue support, as well as social support and credibility support significantly influenced their perceptions of self-competence and system effectiveness respectively. These perceptions influenced enjoyment, then persuasiveness, and finally compliance intention. Future studies will validate these findings on the compliance behavior of BCSS. Collapse

Topics: mobile application persuasive information system IS effectiveness systems design social network

Methods: survey partial least squares path modeling design principle PLS tool path analysis

Is Academic Integrity at Risk? Perceived Ethics and Technology Acceptance of ChatGPT

2023 | Americas Conference on Information Systems | Citations: 0

Authors: Farrell, Wendy; Bogodistov, Yevgen; Mössenlechner, Claudia

Abstract: The academic community is experiencing a significant disruption thanks to a new ... Expand

Abstract: The academic community is experiencing a significant disruption thanks to a new technology called ChatGPT. There is news almost daily about how Large Language Models technologies have the potential to allow students to cheat undetected. This leads many universities to discuss ways to regulate and even ban its use. But is this necessary? The previous research focuses mainly on universities' and lecturers' views but fails to consider the students' views. Do students even want to use the system, and if they do, will they use it for nefarious purposes? Extending the Technology Acceptance Model with Perceived Ethics, this quantitative study researched how students perceive ChatGPT from an ethical perspective and how that impacted their intention to use the system for school work. 277 Students from 40 countries took part in the survey. Results indicated that Perceived Ethics has a direct positive influence on the attitude toward usage but only an indirect effect on the behavioral intention to use the system for school work. This study is one of the first to consider how students perceive ChatGPT from an ethical perspective and how that impacts their perception of and intention to use the Large Language Models technology system. Collapse

Topics: usage intention perceived usefulness behavioral intention perceived ease of use information system use

Methods: chatGPT data transformation survey PLS tool partial least squares regression

Theories: technology acceptance model unified theory of acceptance and use of technology

Let's Quit Together: Exploring Textual Factors Promoting Supportive Interactions in Online Cannabis Support Forums

2023 | ACM SIGMIS Database | Citations: 0

Authors: Huang, Kuang-Yuan; Long, Yoanna; Cui, Xiao

Abstract: There is an increasing number of cannabis users joining online cannabis support ... Expand

Abstract: There is an increasing number of cannabis users joining online cannabis support forums seeking social support for their withdrawal attempts. In this study we propose a research model focused on online cannabis support forums, hypothesizing about the effects of the textual features of the subject lines of discussion threads and thread-initiating messages on the quality and helpfulness of discussion threads. We tested the proposed model by analyzing 27,167 discussion threads downloaded from a large online support forum for cannabis quitters. The effectiveness of thread subject lines and the self-disclosure of emotion-related withdrawal symptoms in thread-initiating messages positively predicted the amount of informational and emotional support received in a thread. The self-disclosure of behavioral physical-related withdrawal symptoms and the diversity of self-disclosure information predicted informational support but not emotional support. Additionally, the amount of informational and emotional support received in a thread were positively associated with the thread initiator's continued discussions in the thread. Lastly, emotional support, but not informational support, predicted the overall helpfulness of a thread. Research and practical implications of the study's findings are discussed. Collapse

Topics: information technology addiction information system use user behavior social network big data

Methods: partial least squares regression machine learning qualitative content analysis support vector machine term frequency–inverse document frequency

How to build supply chain resilience: The role of fit mechanisms between digitally-driven business capability and supply chain governance

2023 | Information & Management | Citations: 0

Authors: Lin, Jiabao; Lin, Shunzhi; Benitez, Jose; Luo, Xin (Robert); Ajamieh, Aseel

Abstract: Drawing upon resource orchestration theory, we argue that deploying digitally-dr ... Expand

Abstract: Drawing upon resource orchestration theory, we argue that deploying digitally-driven business capability aligned with supply chain governance may improve supply chain resilience. Using a sample of Chinese agri­ culture firms, the empirical analysis verified three fit mechanisms (complementing fit, balancing fit, and configuring fit) between digitally-driven business capability and supply chain governance and their effects on supply chain resilience. This research offers novel insights into the specific actualization mechanisms by which digitally-driven business capability and supply chain governance jointly improve supply chain resilience. Im­ plications for management and future Information Systems (IS) research are provided. Collapse

Topics: supply chain management innovation management electronic market business process innovation business process management

Methods: survey partial least squares path modeling descriptive statistic regression analysis method cluster analysis

Theories: dynamic capabilities theory

Does Culture Matter for the Design of Chatbots Promoting Blood Donation Behaviour? - The Difference in Perception of Culture-Tailored Conversation Styles

2023 | International Conference on Information Systems | Citations: 0

Authors: Müller, Helena; Pietrantoni, Nico; Reuter-Oppermann, Melanie; Greulich, Stefan

Abstract: While blood products are a critical resource in healthcare systems, providing s ... Expand

Abstract: While blood products are a critical resource in healthcare systems, providing sufficient blood products is a worldwide challenge, especially so since the COVID-19 pandemic. As easy and timely access to information is crucial to convince (potential) donors to change their behaviour and become regular donors, chatbots can offer fast and easy access to information whenever (potential) donors need it. Due to their human-like design, chatbots can help motivating and convincing users to donate blood regularly to work against the ongoing, post-pandemic challenges in providing sufficient blood supply. Based on previous findings, we assume that users' perception of a blood donation chatbot can vary worldwide, in relation to the incorporated design features. As part of a design science study, we conducted an online between-subject experiment with participants from USA, Germany, South Africa and India. We could show a significant negative moderating effect of horizontal individualism in terms of the chatbot's individualistic conversation style and the perceived similarity in social group membership, implicating the so-called "contribution conflict" with regard to IS and culture. Collapse

Topics: mobile application usability human computer interaction website design tablet

Methods: chatbot design science experiment cross sectional research between subject experiment

Theories: social identity theory theory of planned behavior cultural dimensions theory

Exploring the Role of Organizational Mindfulness on Cloud Computing and Firm Performance: The Case of Kenyan Organizations

2023 | Information Systems Frontiers | Citations: 0

Authors: Oredo, John; Dennehy, Denis

Abstract: The popularity and use of cloud computing has largely been driven by the reporte ... Expand

Abstract: The popularity and use of cloud computing has largely been driven by the reported benefits on firm performance. Despite this technology providing a paradigm shift in information technology (IT) services, the process through which the adoption of cloud computing effects organizational performance in the context of developing countries is still unclear. The aim of this study is to provide a theoretical discussion that advances our understanding about the mediating and moderating roles of organizational mindfulness in the context of cloud computing adoption and organizational performance. A research model is developed and tested using structural equation modelling. A firm level cross sectional survey was conducted on a sample of 180 organizations in the financial, manufacturing and IT sectors in Kenya. The findings reveal that organizations need to systematically develop mindfulness capabilities to benefit from the adoption of cloud, and IT innovations in general. The study has implications for research and practice. Collapse

Topics: mindfulness cloud computing organizational productivity digital innovation technology adoption

Methods: partial least squares path modeling survey mediation analysis statistical hypothesis test PLS tool

Applying Dispositional, Situational, and Organizational Risk Propensity to Technology Threat Avoidance Theory - A tripartite View

2023 | European Conference On Information Systems | Citations: 0

Authors: Pfaff, Theresa; Nastjuk, Ilja; Matschak, Tizian

Abstract: Human error is one of the biggest cybersecurity vulnerabilities in organization ... Expand

Abstract: Human error is one of the biggest cybersecurity vulnerabilities in organizations, making organizational security solutions become ineffective. It is therefore crucial for organizations to adapt their risk management in concordance to arising threats. Using the Technology Threat Avoidance Theory (TTAT) as a theoretical lens, this article investigates the relationship between security threats, employees' risk perception, and avoidance behavior. While recent research has suggested that an individual's dispositional risk propensity can influence the perception of technology threats, we argue that additional risk facets, namely situational and organizational risk propensity, can influence employees' threat perception. Through a scenario-based online experiment, our study reveals that risk perception in a work environment is not a static risk assessment but rather depends on situational aspects and the organization's risk propensity. Our study contributes to existing research by investigating the different aspects of risk-taking in an organizational context improving our understanding of employees' behavior at work. Collapse

Topics: electronic mail self efficacy malware website IT security

Methods: survey experiment PLS tool partial least squares path modeling computational algorithm

Theories: technology threat avoidance theory

Triad or Error? Introducing Three Basic Dimensions of Competence as a Driving Force for Information Security Performance

2023 | International Conference on Information Systems | Citations: 0

Authors: Rampold, Florian; Masuch, Kristin; Warwas, Julia; Trang, Simon

Abstract: As security incidents such as data breaches have dramatically increased in rece ... Expand

Abstract: As security incidents such as data breaches have dramatically increased in recent years, companies have acknowledged the utmost importance of implementing SETA (Security, Education, Training, and Awareness) programs. Although there has been much effort in designing these programs as effectively as possible, many security incidents are caused by employee misconduct. In this study, we shed light on the basic dimensions of information security competence (ISC) that employees need to efficiently improve their performance in dealing with security threats. Using a competence model from the field of vocational education, we conceptualize information security competence as a multidimensional construct. We then empirically test the impact of information security competence on information security performance in a study with 234 participants. Our results suggest that a differentiated view of competence is necessary, first, to improve employee performance in dealing with security threats and, second, to develop SETA programs that address employee vulnerabilities. Collapse

Topics: data security phishing IT security individual productivity information system use

Methods: data transformation structural equation modeling partial least squares regression cross sectional research cross sectional survey