No Rose without a thorn: Board IT competence and market reactions to operational IT failures

2021 | Information & Management | Citations: 6

Authors: Benaroch, Michel; Fink, Lior

Abstract: The continuous escalation in cybersecurity risk and the frequency of operational ... Expand

Abstract: The continuous escalation in cybersecurity risk and the frequency of operational IT failures have drawn attention to the importance of the board of directors’ monitoring function and responsibility for maximizing IT valueprotection. In response, boards have sought to enhance their IT competence levels. We assert that, while higher board IT competence has positive implications in IT value-creation, it could have a negative implication in the IT value-protection context. When firms have a more IT competent board, equity investors’ ex-ante expec­ tations of superior oversight of IT by the board are baked into those firms’ equity prices. When such firms experience operational IT failures, investors would view their boards as relatively ineffective in IT oversight and adjust more sharply the ex-ante expectations built into equity prices. Using agency-theoretic arguments, we develop this reasoning into a hypothesis that board IT competence is negatively associated with firm market performance post operational IT failures. Our analysis of 107 operational IT failures in public U.S. firms provides support for this hypothesis, even after we address the potential endogeneity of board IT competence. Collapse

Topics: IS failure IS value IT risk management IT governance database system

Methods: robustness check descriptive statistic econometric modeling data transformation statistical hypothesis test

Theories: agency theory lemon market theory

Task complexity and different decision criteria for online service acceptance: A comparison of two e-government compliance service domains

2009 | Decision Support Systems | Citations: 0

Authors: Lee, JinKyu; Rao, H. Raghav

Abstract: Inspired by ever evolving information technologies and the myriad of successful ... Expand

Abstract: Inspired by ever evolving information technologies and the myriad of successful business cases that reap the benefit of new technologies, many governments around the world have jumped on the bandwagon of electronic government (e-Gov). However, there has been little academic research regarding the types and conditions of e-Gov services that are acceptable to the public. This paper synthesizes a model of e-Gov compliance services acceptance by critically integrating prior research along with the distinctive characteristics of the online government services context. The study posits that different levels of task complexity involved in various e-Gov compliance processes can lead citizens to use different decision criteria and empirically examines the differing acceptance decision patterns of potential e-Government service users in two compliance service domains. The results reveal that citizens do adopt different decision criteria for different levels of task complexity, suggesting that functional usefulness of e-Gov services becomes a more important criterion for online services that involve difficult tasks. In contrast, the service provider's competence in online operations becomes a more important factor for simple tasks. Several other findings and future research directions are also discussed. Collapse

Topics: website internet technology usage intention task complexity electronic commerce

Methods: survey partial least squares regression structural equation modeling descriptive statistic design principle

Theories: unified theory of acceptance and use of technology technology acceptance model

Developing a Conceptual Framework for Identity Fraud Profiling

2008 | European Conference On Information Systems | Citations: 0

Authors: Brungs, Angela; Winchester, Donald; Stephens, Greg; Smith, Stephen

Abstract: This paper addresses three main areas and develops a conceptual framework for id ... Expand

Abstract: This paper addresses three main areas and develops a conceptual framework for identity fraud profiling. First, we identify the main contemporary profiling methods that are crime and/or business based. Second, accepting the current information systems (IS) facilitated attack channels and methods used by identity crime perpetrators (Jamieson & Stephens & Winchester 2007), we investigate how to best profile identity crime/fraud perpetrators. Here we are guided by relevant components of current business and crime profiling techniques. Second, analysis of interview data from industry and government agency participants was carried out using a modified grounded theoretical approach and concept mapping. Third, we consider, what identity fraud profiling systems target victim organisations might use and implement. We provide a definition for identity fraud profiling grounded from expert interviews, and based on profiling and identity crime literature. The major contributions of this paper are formation of an identity fraud profiling definition, construction of a profiling classification taxonomy, and development of an identity fraud profiling conceptual framework. This also involves providing an understanding of the framework’s main elements, their relationships and application to identity fraud profiling. This framework will be useful to law enforcement, industry organisations, and government agencies when fighting to deter, detect, and prevent identity crime. Collapse

Topics: identity theft criminality biometric anonymity terrorist incident

Methods: qualitative interview literature study personal interview conceptual modelling grounded theory

Policy Engagement as Rigourous and Relevant Information Systems Research: The Case of the LSE Identity Project

2007 | European Conference On Information Systems | Citations: 1

Authors: Whitley, E A; Hosein, I

Abstract: In this paper we argue for information systems researchers to participate in pol ... Expand

Abstract: In this paper we argue for information systems researchers to participate in policy engagement as a form of research that is both rigorous and relevant. We illustrate this argument by drawing on our own experiences of the policy engagement process, namely an ongoing analysis of the UK Government’s proposals to introduce biometric identity cards. As a result of our experiences we reflect on the consequences of information systems researchers undertaking this style of research and make recommendations for the academic gatekeepers in information systems to consider and encourage research activities around policy engagement. Collapse

Topics: identity theft biometric government system terrorist incident

Methods: action research biometric measurement