Responsible innovation with digital platforms: Cases in India and Canada

2023 | Information Systems Journal | Citations: 6

Authors: Ahuja, Suchit; Chan, Yolande E.; Krishnamurthy, Rashmi

Abstract: Marginalized communities globally encounter grand challenges such as lack of acc ... Expand

Abstract: Marginalized communities globally encounter grand challenges such as lack of access to education, healthcare, and sustained livelihoods. Several initiatives to address these complex, global problems have resulted in fragmented solutions. Recognizing this, there have been several calls for the study of responsible innovation (RI) to address grand challenges. Digital platforms such as AirBnB, Uber and so forth have now become commonplace and are known to generate economic value but also face criticism for being exploitative and exclusive. Only a handful of studies show how similar platforms can innovate responsibly to serve marginalized communities by generating simultaneous economic and social value. To address this gap, our study examines the cases of two platforms that orchestrated ecosystems consisting of individuals from marginalized communities, government agencies, and other entities to provide physical, digital and societal solutions based on principles of RI. We contribute to the RI and IS literatures to show how RI solutions can be fostered through digital platforms to address grand challenges. The article provides empirical evidence of all four dimensions of the RI framework—anticipation, reflexivity, inclusion, and responsiveness - and their operationalization through digital platforms. This research lays the foundation for future studies at the intersection of RI and digital platforms literature. The study also provides practice insights on developing digital platform solutions for marginalized communities to address grand challenges and is useful to policymakers to formulate appropriate interventions. It pushes the theoretical and practice boundaries of our understanding of RI and digital platforms. Collapse

Topics: digital platform mobile application social media innovation management business model

Methods: qualitative interview theory development case study triangulation archival research

Theories: theory of economic development

The Smartphone as the Incumbent “Thing” among the Internet of Things

2019 | HICSS | Citations: 0

Authors: MacCrory, Frank; Katsamakas, Evangelos

Abstract: The smartphone has been the ubiquitous computing platform in the past decade. Ho ... Expand

Abstract: The smartphone has been the ubiquitous computing platform in the past decade. However, emerging consumer Internet of Things (IoT) technology trends, such as smartwatches and smart speakers, promise the establishment of new ubiquitous platforms. We model two competing horizontally-differentiated platforms that each offer a smartphone and another smart device. This market diverges markedly from standard mixed bundling results when devices from the same vendor have super-additive utility. We show that the degree of a smart device’s differentiation (relative to the smartphone) is the prime factor determining if it is profitable to deepen integration between a smart device with the incumbent smartphone platform. We provide managerial insights for technology strategy. Collapse

Topics: mobile system smartphone smart watch smart speaker smart home

Methods: economic model mathematical model sensitivity analysis

Organizational Structure and Performance Feedback: Centralization, Aspirations, and Termination Decisions

2016 | Organization Science | Citations: 4

Authors: Joseph, John; Klingebiel, Ronald; Wilson, Alex James

Abstract: This study examines the effects of organizational structure and performance feed ... Expand

Abstract: This study examines the effects of organizational structure and performance feedback on termination decisions—in particular, product phaseout. Using quarterly product-level data on the major mobile handset manufacturers for the period 2004–2009, we analyze how product-level feedback affects product phaseout and how these decisions are conditioned by organizational structure—the extent to which decision making is centralized. We argue that such structure affects termination in two ways: directly, through coordination, and indirectly, by shaping the interpretation of performance feedback. Our baseline models indicate that as performance increases above aspirations, the rate of phaseout decreases. We find that as performance declines below aspirations, the rate of phaseout decreases, but then increases when the product falls below a certain sales threshold. We also find evidence that centralization amplifies the feedback effect above aspirations but attenuates it below aspirations. This study links two pillars of the Carnegie school, aspiration levels and hierarchy, to explain the complexity of phaseout following perceived success or failure. We thereby augment the growing scholarship on performance feedback by considering some important conditional effects imposed by a centralized structure. Our focus on centralization expands the scope of theory concerning organization design by linking structure and cognition to explain firm behavior, especially termination decisions. Collapse

Topics: decision making mobile system organization structure mobile phone new product development

Methods: qualitative interview hazard function survey sensitivity analysis Student's t-test

Theories: cognitive attention theory

Toward an Ecology Theory of Creativity in IT Products: A Study of Mobile Device Industry

2016 | International Conference on Information Systems | Citations: 10

Authors: Wang, Ping; Lee, Myeong; Meng, Xu; Butler, Brian

Abstract: In a creative process, divergent thinking needs to be stimulated to generate nov ... Expand

Abstract: In a creative process, divergent thinking needs to be stimulated to generate novel ideas; yet these ideas must be synthesized to produce something valuable. Hence to foster creativity in developing IT products, creators need to manage the tension between novelty and value. Since the forces affecting the novelty-value tension often exist outside a creator's group or organization, we apply organizational ecology theory to propose an industry-level, ecological model for understanding the novelty of IT products. Analyzing data on 2,903 mobile devices developed by 156 firms worldwide over a tenyear period, we found that legitimation of the products in a market niche and competition between market niches enhanced product novelty. However, not all kinds of competition stimulated novelty. Competition within each niche hampered novelty. This ecological perspective contributes to creative IT/IS research and has the potential to bridge studies of creativity and digital innovation. Collapse

Topics: mobile system smartphone tablet feature phone high-performance computing

Methods: cluster analysis regression analysis method mathematical model hierarchical linear modeling Compustat

Theories: creativity theory

Predicting smartphone brand loyalty: Consumer value and consumer-brand identification perspectives

2016 | International Journal of Information Management | Citations: 0

Authors: Yeh, Ching-Hsuan; Wang, Yi-Shun; Yieh, Kaili

Abstract: a b s t r a c tWith the growth and competition of the smartphone industry, deve ... Expand

Abstract: a b s t r a c tWith the growth and competition of the smartphone industry, developing a better understanding of what drives consumers' loyalty to smartphone brands has become an important issue for academics and practitioners. This study hypothesizes four determinants of smartphone brand loyalty based on the perspectives of consumer value and consumer-brand identification. Furthermore, this study also explores the moderating effects of age and gender differences on the determination process of smartphone brand loyalty. Data collected from 157 respondents was tested against the research model using a partial least squares (PLS) approach. The results indicate that functional value, emotional value, social value, and brand identification have a positive influence on smartphone brand loyalty. Of the two moderators, results show that age enhances the emotional value-brand loyalty and social value-brand loyalty linkages but weakens the brand identification-brand loyalty relationship. However, gender does not play a moderating role in the determination of smartphone brand loyalty. The results of this study provide several important theoretical and practical implications for smartphone brand management. Collapse

Topics: customer loyalty smartphone mobile phone mobile system mobile entertainment

Methods: survey partial least squares regression data transformation exploratory factor analysis statistical power analysis

Theories: consumer value theory socioemotional selectivity theory big five model

Improving Mobile Applications Usage Experience of Novice Users through User-Acclimatized Interaction: A Case Study

2014 | Americas Conference on Information Systems | Citations: 0

Authors: Chua, Wen Yong; Wan, Maffee Peng-Hui; Chang, Klarissa; Yi, Wu

Abstract: The proliferation of low-cost mobile devices has allowed a large proportion of u ... Expand

Abstract: The proliferation of low-cost mobile devices has allowed a large proportion of users living in emerging economies to use mobile applications. Despite the increasing number of novice users using mobile applications, researchers seldom consider usability for these users when examining performance, satisfaction and experience with usage of mobile applications. In this study, we suggest that it is not appropriate to design one interface for all users at all different literacy levels of increasingly diverse communities. We propose a user-acclimatized approach to adapting mobile applications that integrates three types of interaction elements, namely content personalization, structural navigation and representation. In an evaluation of the proposed approach on mobile devices, we conducted a field study in India to demonstrate the effect of user acclimatization on performance, satisfaction and experience for novice users. The findings provide theoretical and practical implications for the design and implementation of user interface on mobile applications. Collapse

Topics: usability smartphone feature phone personalization mobile system

Methods: case study literature study survey design artifact field study

Why do users switch to a disruptive technology? An empirical study based on expectation-disconfirmation theory

2014 | Information & Management | Citations: 0

Authors: Fan, Liu; Suh, Yung-Ho

Abstract: A general technology switching model (TSM) is proposed to explain why IT users s ... Expand

Abstract: A general technology switching model (TSM) is proposed to explain why IT users switch from an incumbent technology to a disruptive one. Seven research hypotheses derived from this model are validated using a field survey of feature phone users in Korea. The results indicate that users’ switching intention is determined by their expectations regarding the disruptive technology and dissatisfaction with the incumbent technology. User dissatisfaction is influenced by disconfirmation of previously held beliefs regarding ones incumbent technology and ones expectations for the disruptive technology. Switching cost is revealed not significant in the decision to acquire a disruptive technology. Collapse

Topics: switching cost disruptive innovation feature phone smartphone digital innovation

Methods: survey descriptive statistic qualitative interview structural equation modeling literature study

Theories: technology acceptance model expectation disconfirmation theory

Extending Successful eBusiness Models to the Mobile Internet: The Case of Sedo's Domain Parking

2013 | Americas Conference on Information Systems | Citations: 3

Authors: Loebbecke, Claudia; Tuunainen, Virpi K

Abstract: The trend of the Internet 'going mobile' is irreversible and proceeding. Many es ... Expand

Abstract: The trend of the Internet 'going mobile' is irreversible and proceeding. Many established Internet players are experimenting with extending their business models to the mobile Internet. In this paper, we explore such business development process for the domain parking business of Sedo – a global leader in domain trading and domain parking. With the case study, we show how Sedo on the one hand benefits from its position as market leader in the stationary domain parking business and, on the other hand, faces severe challenges such as the trend to search-based Internet access, performance-based pricing, the proliferation of smart-phones and mobile applications (apps) – all of which are typically appreciated in the mobile Internet. We thereby contribute to our understanding of the multifaceted issues that companies face when they transfer their business models from the stationary to the mobile Internet. Collapse

Topics: business model mobile system internet technology electronic business marketing management

Methods: personal interview single case study company material case study

Consumer attitudes towards mobile marketing in the smart phone era

2013 | International Journal of Information Management | Citations: 11

Authors: Watson, Catherine; McCarthy, Jeff; Rowley, Jennifer

Abstract: a b s t r a c tThis exploratory online questionnaire-based study confirms the f ... Expand

Abstract: a b s t r a c tThis exploratory online questionnaire-based study confirms the findings from earlier studies in the presmart phone era regarding consumers' negative attitudes towards mobile marketing communications. This study shows that these attitudes persist despite increasing frequency of use and increased functionality of mobile phones in the smart phone era. Consumers perceive their mobile device to be for personal communication, and prefer to be able to exercise control over their interaction with organisations. Findings suggest that acceptance can be enhanced by permission marketing, trust-building, creating a sense of being in control, and useful and entertaining website content. Accordingly, pull technologies seem to hold particular promise for mobile marketing communications. This study, therefore, proceeds to explore use of and attitudes towards an important pull technology, QR codes. QR codes, two-dimensional bar codes, can be scanned to provide access to websites, information and applications. Despite their potential, uptake is low. Users in this study who had scanned a QR code had used them to access a variety of different content on different types of items and in different locations. The most frequently accessed type of content was information on a web site, the two most common locations for a scanned QR code were a newspaper or magazine advert, or outdoor advert or poster, and the two most common locations at which scanning was performed were in the street and at home. Ease of use, utility and incentives are drivers to continued use whilst lack of knowledge about how-to scan or of the benefits of QR codes may hinder adoption. Recommendations are offered for practice and for further research. Collapse

Topics: marketing management mobile phone smartphone website frequency of use

Methods: survey descriptive statistic