Receiving a Triple “E” Rating – Measuring IS Success by Balancing Efficiency, Effectiveness, and Experience Criteria

2021 | International Conference on Information Systems | Citations: 0

Authors: Mayer, Joerg; Ulusoy, Berkay; Esswein, Markus; Quick, Reiner

Abstract: Digitalization permeates entire companies. Rethinking information systems (IS) ... Expand

Abstract: Digitalization permeates entire companies. Rethinking information systems (IS) success models developed in the 1980/1990s becomes obvious. But how does one define such a new model and implement it? Taking an SAP S/4HANA migration as our use case, the new triple "E" rating on hand focuses on the IS success of digital technologies by balancing efficiency, effectiveness, and experience criteria. Six takeaways emerge from our case study that should drive future discussion: (1) Evaluate digital technologies by adopting a simple but comprehensive approach including criteria beyond efficiency.(2) Consider diverse IS success perspectives consciously but never lose focus on the enduser. (3) A triad of efficiency, effectiveness, and experience encompasses the challenges of digital technologies. (4) Separate efficiency and effectiveness criteria, however, consider trade-offs between them. (5) The experience category highlights digital awareness and socio-technical changes. (6) Tailor your triple "E" rating individually to your project. Collapse

Topics: IS success SAP S/4HANA online learning system IS impact value creation

Methods: qualitative interview literature study survey qualitative content analysis design artifact

Theories: information systems success model technology acceptance model

Enterprise Solutions Criteria in the Age of GeoBlockchain: Land Ownership and Supply Chain

2021 | HICSS | Citations: 0

Authors: Papantoniou, Constantinos; Hilton, Brian

Abstract: Land ownership and supply chain use cases are an enormous business challenge for ... Expand

Abstract: Land ownership and supply chain use cases are an enormous business challenge for both the public and private sectors. Every organization has different needs and wants, and industry leaders are researching and exploring ways to improve and impact their business transaction processes. Blockchain and Geospatial technologies are two tools that could help an organization add value in this manner. The combination of blockchain and geospatial technologies would result in the new concept of GeoBlockchain, defined here as a solution artifact that could be used to trace the trends and behaviors of participants (users) geographically and spatially, based on distributed nodes, transactions, and geo-locations via blockchain technology. The result of this research was the design, development, and implementation of two enterprise solution prototypes for land ownership and supply chains. This research indicates that blockchain technology can be integrated with geospatial technology, resulting in the GeoBlockchain implementation. Collapse

Topics: blockchain geographic information system supply chain management digital dashboard web application

Methods: design artifact Q methodology field study personal interview factor analysis

It's in the Cloud: Theorizing Context-Specific Factors Influencing the Perception of Mobile Cloud Storage

2019 | ACM SIGMIS Database | Citations: 0

Authors: Ogbanufe, Obi; Dinulescu, Catalin C.; Liu, Xiaotong; Kucuk, Carullah Y.

Abstract: This paper examines the impact of mobile device characteristics on perceptions o ... Expand

Abstract: This paper examines the impact of mobile device characteristics on perceptions of cloud storage. Following the framework and guidelines for context-specific theorizing in information systems research, we develop and test a model that examines the following research questions: How does the individual's experience with mobile devices impact perceptions of mobile cloud storage? How do mobile context-specific factors influence the individual's adoption of cloud storage? The model incorporates context-specific factors such as ease of file storage, ease of file transfer, multiple device use, and mobile device use. Our study contributes to the literature on theorizing context-specific factors by highlighting the importance of mobile device characteristics and usage contexts in individual technology adoption research. We also identify both performance increases and security challenges in providing access to cloud storage through mobile devices to individuals. Collapse

Topics: cloud storage mobile system cloud computing usage intention privacy

Methods: survey theory development partial least squares regression mediation analysis survival analysis

Theories: technology acceptance model

Information, Technology, and Information Worker Productivity

2012 | Information Systems Research | Citations: 68

Authors: Aral, Sinan; Brynjolfsson, Erik; Van Alstyne, Marshall

Abstract: We econometrically evaluate information worker productivity at a midsize executi ... Expand

Abstract: We econometrically evaluate information worker productivity at a midsize executive recruiting firm and assess whether the knowledge that workers accessed through their electronic communication networks enabled them to multitask more productively. We estimate dynamic panel data models of multitasking, knowledge networks, and productivity using several types of micro-level data: (a) direct observation of more than 125,000 email messages over a period of 10 months; (b) detailed accounting data on individuals' project output and team membership for more than 1,300 projects spanning five years; and (c) survey and interview data about the same workers' IT skills, IT use, and information sharing. We find that (1) more multitasking is associated with more project output, but diminishing marginal returns, and (2) recruiters whose network contacts have heterogeneous knowledge—an even distribution of expertise over many project types—are less productive on average but more productive when juggling diverse multitasking portfolios. These results show how multitasking affects productivity and how knowledge networks, enabled by IT, can improve worker performance. The methods developed can be replicated in other settings, opening new frontiers for research on social networks and IT value. Collapse

Topics: productivity electronic mail social network individual productivity criminality

Methods: survey data modeling qualitative interview longitudinal research descriptive statistic

Factors influencing intention to use e-government services among citizens in Malaysia

2009 | International Journal of Information Management | Citations: 0

Authors: Lean, Ooh Kim; Zailani, Suhaiza; Ramayah, T.; Fernando, Yudi

Abstract: This study is an exploratory study on the e-government in Malaysia. With the lib ... Expand

Abstract: This study is an exploratory study on the e-government in Malaysia. With the liberalization and globalization, Internet has been used as a medium of transaction in almost all aspects of human living. This study investigates the factors that influencing the intention to use e-government service among Malaysians. This study integrates constructs from the models of Technology Acceptance Model (TAM), Diffusion of Innovation (DOI) which been moderated by culture factor and Trust model with five dimensions. The study was conducted by surveying a broad diversity of citizens in Malaysia community. A structured questionnaire was used to collect data from 195 respondents but only 150 of the respondents with complete answers participating in the study. The result of the analysis showed that trust, perceived usefulness, perceived relative advantage and perceived image, respectively, has a direct positive significant relationship towards intention to use e-government service and perceived complexity has a significant negative relationship towards intention to use e-government service. While perceived strength of online privacy and perceived strength of non-repudiation have a positive impact on a citizen’s trust to use egovernment service. However, the uncertainty avoidance (moderating factor) used in the study has no significant effect on the relationship between the innovation factors (complexity, relative advantage and image) and intention to use e-government service. Finally in comparing the explanatory power of the entire intention based model (TAM, DOI and Trust) with the studied model, it has been found that the DOI model has a better explanatory power. Collapse

Topics: government system usage intention privacy electronic authentication perceived usefulness

Methods: data transformation factor analysis survey survey design principal component analysis

Theories: technology acceptance model unified theory of acceptance and use of technology

A Transaction Cost Perspective of the "Software as a Service" Business Model

2009 | Journal of Management Information Systems | Citations: 0

Authors: Susarla, Anjana; Barua, Anitesh; Whinston, Andrew B.

Abstract: Application service providers (ASP), which host and maintain information technol ... Expand

Abstract: Application service providers (ASP), which host and maintain information technology (IT) applications across the Internet, offer an alternative to traditional models of IT service for user firms. We build on prior literature in transaction cost economics (TCE) to argue that the contract design should address ex post transaction costs that result due to contractual incompleteness and opportunism. We argue that contract design is multidimensional, and that it is necessary to design governance structures that can protect user firms from shirking and monitoring costs, as well as provide for efficient adaptation when requirements are incompletely specified at the start of the initiative. Our empirical analysis suggests that factors such as uncertainty in specifying service requirements, interdependence between the ASP application and IT systems in the client organization, and the need for specific investments favor time and materials contracts, whereas fixed prices are desirable when strong incentives are needed for cost reduction. We also find that contracts that are aligned with transaction attributes in a transaction cost-economizing manner are significantly less likely to experience budget overruns and realize better ex post performance than those that are not. These results hold normative implications for both user and provider firms to assess the performance implications of choosing contracts in line with prescriptions of TCE. Collapse

Topics: outsourcing business model internet technology usability personalization

Methods: survey data transformation confirmatory factor analysis survey design qualitative interview

Theories: transaction cost economics theory of bounded rationality

The Moderating Effect of Cognitive Capability on Task Conflict: A Longitudinal Study of Task Conflict and Team Performance in Student Software Development Teams

2007 | Americas Conference on Information Systems | Citations: 0

Authors: He, Jun

Abstract: For software development teams to achieve development success, task conflict nee ... Expand

Abstract: For software development teams to achieve development success, task conflict needs to be managed skillfully to counteract its undesirable consequences to team performance. Conflict is dynamic in nature, and its effect on team performance varies during software development lifecycle. Based on information processing theory and team cognition theory, this study proposes cognitive capability as an important moderator on the task conflict – team performance relationship. A longitudinal study was conducted in 70 student software development teams and multi-level model of change was applied to analyze the data collected at different time points. Results supported the proposition that while task conflict interferes with team performance, its detrimental effects get more sever over time; and cognitive capability, which develops along with the maturing of team cognition as team members work together on the focal project, helps restrain and convert the undesirable effect of task conflict on team performance toward beneficial and constructive. Collapse

Topics: team productivity systems development system development method data integrity relational database

Methods: longitudinal research statistical hypothesis test hierarchical linear modeling survey factor analysis

Theories: cognitive theory information processing theory

Information, Technology and Information Worker Productivity: Task Level Evidence

2006 | International Conference on Information Systems | Citations: 14

Authors: Aral, Sinan; Brynjolfsson, Erik; Van Alstyne, Marshall

Abstract: In an effort to reveal the fine-grained relationships between IT use, patterns o ... Expand

Abstract: In an effort to reveal the fine-grained relationships between IT use, patterns of information flows, and individual information-worker productivity, we study task-level practices at a midsize executive recruiting firm. We analyze both project-level and individual-level performance using: (1) detailed accounting data on revenues, compensation, project completion rates, and team membership for over 1300 projects spanning five years, (2) direct observation of over 125,000 email messages over a period of 10 months by individual workers, and (3) data on a matched set of these same workers’ self-reported IT skills, IT use, and information sharing. These detailed data permit us to econometrically evaluate a multistage model of production and interaction activities at the firm, and to analyze the relationships among key technologies, work practices, and output. Collapse

Topics: electronic mail information system use productivity social network database system

Methods: qualitative interview survey descriptive statistic longitudinal research autocorrelation analysis

Success of Data Resource Management in Distributed Environments: An Empirical Investigation

1998 | Management Information Systems Quarterly | Citations: 32

Authors: Jain, Hemant; Ramamurthy, K.; Ryu, Hwa-Suk; Yasai-Ardekani, Masoud

Abstract: The trend toward distributed processing has significantly increased the awarene ... Expand

Abstract: The trend toward distributed processing has significantly increased the awareness of data as a key corporate resource and underscored the importance of its management. In spite of this, there is a lack of empirical investigation of issues related to data resource management (DRM) in distributed processing environments. Being perhaps the first empirical attempt, this exploratory study identifies four information systems (IS) variables related to DRM in a distributed environment. It also seeks to examine the notion of gestalt fit to describe the nature of the relationships among these variables. In addition, the study evaluates whether intemally congruent groups outperform their opposites in realizing DRM success. The results of cluster analysis support the view of gestalt fit by identifying five clusters. The results also suggest that organizations represented by a well-blended configuration of high intersite data dependence, high centralization of IS decisions, high concentration IS resources at the central site, and low DRM-related autonomy granted to local sites appear to realize a greater degree of DRM success than the other groups. The implications of the study are discussed, and further research directions are proposed. Collapse

Topics: IT centralization data management database system computer hardware strategic management

Methods: factor analysis data transformation descriptive statistic survey design cluster analysis

IS Productivity And Outsourcing Policy:A Conceptual Framework and Empirical Analysis

1995 | Americas Conference on Information Systems | Citations: 0

Authors: Malhotra, Yogesh

Abstract: ... Expand

Abstract: Collapse

Topics: outsourcing IT productivity IS management IT investment data integrity

Methods: factor analysis regression analysis method data transformation conceptual modelling survey