Does Techno-invasion Lead to Employees' Deviant Behaviors?

2022 | Journal of Management Information Systems | Citations: 0

Authors: Chen, Yang; Wang, Xin; Benitez, Jose; Luo, Xin; Li, Dechao

Abstract: Techno-invasion refers to constant connectivity of being "always exposed" that b ... Expand

Abstract: Techno-invasion refers to constant connectivity of being "always exposed" that blurs desired boundaries between work and personal life and represents an emerging phenomenon of scholarly investigation. As work-related use of information technology (IT) during non-work time leads to techno-invasion, a minimal amount is known about whether techno-invasion may engender employees' deviant behaviors, a behavior that violates organizational norms and may be intended to harm the organization, its members, or both. Drawn upon the self-regulation theory, this study examines this relationship by focusing on psychological processes. Based on time-lagged survey data collected from customer service teams from two financial service companies in China, our results show that (1) techno-invasion is associated with self-regulation impairment (i.e., the reduction of one's self-regulatory resources needed to control undesirable impulses), which in turn provokes employee's deviant behavior; (2) perceived team bottom-line mentality (i.e., mindset to prioritize the team bottom-line outcomes) reinforces the relationship between techno-invasion and self-regulation impairment; and (3) IT mindfulness (i.e., employees' focus in being creative using IT, and learning and discovering new and more efficient ways of using IT) negatively moderates the relationship between techno-invasion and self-regulation impairment, thus serving as a remedy to alleviate or prevent self-regulation impairment and employee's deviant behavior. We explain theoretically and test empirically the impact of techno-invasion on employees' deviant behavior, emphasizing the intermediate psychological processes and the boundary conditions that affect this relationship. Collapse

Topics: mindfulness self efficacy technostress customer service team productivity

Methods: survey statistical hypothesis test descriptive statistic literature study survey design

Theories: big five model