A Typology of Digital Offerings

2022 | HICSS | Citations: 0

Authors: Folkmann, Katrine; Hedman, Jonas; Avital, Michel

Abstract: This paper develops a typology of digital offerings to shed light on the distinc ... Expand

Abstract: This paper develops a typology of digital offerings to shed light on the distinct characteristics of this emerging digital phenomenon. Drawing on Roman contract law, the typology focuses on digital rights offered (selling, leasing, partnering, and agencing) and digital assets involved (tangible and intangible). These two dimensions lead to eight archetypes that we illustrate through the diverse Amazon portfolio of digital offerings. The typology sets out to shape the scholarly discourse around digital offering research and practice and to provide a foundation from which the characteristics and mechanisms of digital offering value appropriation can be further understood and operationalized. Ultimately, by rejecting the traditional service vs. product distinction and instead accounting for offering variations based on the intrinsic merits of digital offerings, we are embracing a digital terminology rather than attempting to transfer the terminology of the physical world to the digital realm. Collapse

Topics: legal context digital ecosystem user experience digital economy digital service

Theories: transaction cost economics

Sustainability by Default? Nudging Carbon Offsetting Behavior in E-Commerce

2022 | European Conference On Information Systems | Citations: 0

Authors: Franzoi, Sandro; Brocke, Jan vom

Abstract: The continuous rise of e-commerce and the resulting global transportation activ ... Expand

Abstract: The continuous rise of e-commerce and the resulting global transportation activities lead to an increased environmental load, specifically in the form of carbon emissions. While carbon offset donations offer the potential to mitigate the ecological harm, these voluntary options are not yet prevalent among e-commerce customers. Prior research has shown that information systems (IS) can be utilized to encourage more sustainable behavior by digitally nudging people into offsetting their carbon emissions. Therefore, this study intends to examine the influence of defaults on carbon offsetting in e-commerce checkout processes. A digital experiment with 125 participants revealed that higher default donation values significantly increase people's carbon offset contributions in an e-commerce checkout process. Participants in the treatment group (high default) donated, on average, 33 percent more for carbon offsetting compared to the control group (low default). As a result, this research contributes to the fields of behavioral economics in IS, digital nudging as well as green IS and has valuable implications for IS practitioners and designers. Collapse

Topics: electronic commerce mobile application green IS knowledge base willingness to pay

Methods: experiment experimental group linear regression analysis survey regression analysis method

Theories: behavioral economics dual-system theory

Reviewing Before Reading? An Empirical Investigation of Book-Consumption Patterns and Their Effects on Reviews and Sales

2021 | Information Systems Research | Citations: 0

Authors: Lee, Heeseung Andrew; Choi, Angela Aerry; Sun, Tianshu; Oh, Wonseok

Abstract: Over the past decades, research on online book reviews has inundated academic ci ... Expand

Abstract: Over the past decades, research on online book reviews has inundated academic circles with numerous theoretical reflections and empirical manifestations aimed at explaining the effects of such resources on business performance. Yet, these studies succumbed to the conventional pitfall of assuming that consumers write reviews only after they fully read the book that they purchased. A recent industry report revealed that although many individuals initiate book reading, only a few finish them. With these considerations in mind, we investigated how consumers’ book-consumption patterns affect their review behaviors and how reviews generated from incomplete consumption influence subsequent sales. We used expectation confirmation theory (ECT) as a theoretical foundation to elaborate on the review behaviors of consumers at various stages of their e-book consumption. On the basis of ECT, we argue that customers can submit reviews not necessarily after full consumption, but at any point during this trajectory, and even when consumption has yet to take place. Consumption patterns were traced and captured from records of reading activities on e-book devices and apps. Our results indicate that a considerable number of consumers provide positive reviews even before initiating reading or after progressing up to an extremely early section of a book. In addition, the relationship between review valence and completion rate can be characterized as a U-shaped pattern, given that reviews arising from negative disconfirmations occur more frequently than those emerging out of positive disconfirmations. The findings also uncover that customers occupying the extreme ends of the completion continuum provide less extreme review ratings. The effect of completion rate on review length is significantly positive. Our text-analysis results suggest that reviews based on sufficient consumption contain more useful insights than do those grounded in incomplete consumption. Moreover, review comments formed after incomplete consumption adversely affect subsequent sales. Finally, we discuss a number of our findings’ implications and provide actionable recommendations that can aid platforms in their efforts to refine their online-review systems and policies in pursuit of enhanced credibility in peer evaluation. Collapse

Topics: ebook digital good online review user-generated content digital platform

Methods: natural language processing robustness check instrumental variables estimation logistic regression hazard function

Theories: expectation confirmation theory

Accommodating Practices During Episodes of Disillusionment with Mobile IT

2021 | Information Systems Frontiers | Citations: 0

Authors: Zamani, Efpraxia D.; Pouloudi, Nancy; Giaglis, George; Wareham, Jonathan

Abstract: This study investigates how tablet users react when technology falls short of th ... Expand

Abstract: This study investigates how tablet users react when technology falls short of their expectations. We deploy a data/frame model to study this process and investigate resistance-related reactions and the deployment of accommodating practices at the individual level. Analyzing user blogs that provide narratives on user interaction with tablets, we identify triggers of episodes of disillusionment and illustrate five sensemaking paths that users follow, eventually leading to one of three practices: 1) users choose to defer tasks until the situation changes, or they abandon the platform altogether; 2) they develop workarounds at different levels of proficiency; or 3) they proceed by reframing their expectations of the platform. By revealing user decision-making process during episodes of disillusionment, the findings contribute to information systems post-adoption research. At a practical level, the findings inform IT artifact and application design by offering insights on how users process discrepancies between their expectations and actual use experience. Collapse

Topics: sensemaking tablet blog decision making iPad

Methods: design artifact qualitative coding case study design process theory development

Theories: theory of organizational sensemaking

Digital Transformation Through Internet of Things Services

2019 | HICSS | Citations: 0

Authors: Keskin, Tayfun; Erciyes, Burcu Tan

Abstract: Internet of Things (IoT) have been disrupting industries through shifting novel ... Expand

Abstract: Internet of Things (IoT) have been disrupting industries through shifting novel services, and business models. Organizations should also redesign their business service models to navigate this disruption. A holistic understanding of digital transformation through IoT requires the cooperation of multiple disciplines ranging from engineering to economics. This paper utilizes a conceptual model to develop an analytical framework to investigate a number of pricing strategies enabled by different business models. Our findings demonstrate that the Internet of Things phenomenon has the potential to disrupt the way we do business by connecting markets and enabling new business models. Collapse

Topics: internet of things mobile system price management business model digital good

Methods: conceptual modelling mathematical model longitudinal research qualitative interview personal interview

Hedonic Information Systems: What We Know and What We Don't Know

2018 | European Conference On Information Systems | Citations: 5

Authors: Berger, Benedikt; Hess, Thomas

Abstract: Users spend an increasing amount of time with pleasure-oriented technologies, su ... Expand

Abstract: Users spend an increasing amount of time with pleasure-oriented technologies, such as video games or digital entertainment services, and these systems are of growing relevance as a business segment. In the light of this development, the information systems (IS) discipline has been criticized for dedicating insufficient research effort to these types of system, which are referred to as hedonic IS. Therefore, we conducted a descriptive literature review within the top 40 IS journals to summarize past research on hedonic IS and to identify research gaps. To structure our analysis, we separated the studies in our sample between those taking a user and those taking a provider perspective, assigned them to the phases of two life cycle models, and categorized the studies according to the investigated system type. The results reveal that hedonic IS research mostly takes a user perspective, predominantly addresses the (continued) use phase of the user life cycle, and investigates five different system types. Based on our findings, we point out promising opportunities for future research. Thus, our review may help researchers to plan further studies on hedonic IS. Collapse

Topics: hedonistic information system IS discipline virtual world systems development life cycle video game

Methods: literature sample literature study qualitative interview experiment archival research

Theories: technology acceptance model social cognitive theory

Consumer interpretations of digital ownership in the book market

2018 | Electronic Markets | Citations: 4

Authors: Helm, Sabrina V.; Ligon, Victoria; Stovall, Tony; Van Riper, Silvia

Abstract: Technological advances in electronic markets, particularly product digitization, ... Expand

Abstract: Technological advances in electronic markets, particularly product digitization, have transformed customer-product interactions. For example, altered ownership perceptions in the digital domain affect product acquisition, usage and disposition. This study’s goal is to explore how consumers conceptualize ownership of digital possessions in order to help marketers develop tailored positioning and commercialization strategies. Comparing physical books and e-books, we contribute to the literature on electronic markets, which neglects a consumer-focused perspective on digital possessions. Using focus groups with U.S. consumers, we identify six themes surrounding perceptions of psychological digital ownership, which mainly portray a constricted sense of ownership, limiting usage experience, and value perceptions. However, we also find that ease of disposition favors e-book usage. Typical assumptions about younger consumers’ preference for digital products were not supported. Based on our findings, we offer two managerial approaches: (1) enhancing the digital product experience or (2) emancipating digital products from their physical correlates. Collapse

Topics: ebook digital product digital good information system use electronic market

Methods: focus group design artifact qualitative coding survey theory development

INDIVIDUALS CHOICE DECISIONS BETWEEN MEDIA TECHNOLOGIES

2016 | European Conference On Information Systems | Citations: 0

Authors: Born, Friedrich

Abstract: Individuals choice decisions between hedonic and media technologies have not bee ... Expand

Abstract: Individuals choice decisions between hedonic and media technologies have not been considered so far, even if the adoption of one media technology usually does not rule out the adoption of another technology. The consideration of choice behavior in the context of media technologies is beneficial for IS research, because it provides further insight in personal usage behavior. Content producers are currently left with-out theoretical models to explain regular decisions between media technologies. We thus focus in our study on the choice between different media technologies by starting with a validated model and extending it with the habitual use, because habits account for almost the half of media consumption. To analyze the effect strength of habits in the decision between multiple media technologies, we adopt a multi study analysis across two different pairs of fully substitutable media technology pairs. Both studies do not show a measureable impact of habitual usage of one technology on the usage of another technology, despite the statistical significance of the relationship in both studies. The effect sizes of those relationships are 0 in both cases. We conclude that that other determinants play an important role in the situational choices between multiple media technologies. Collapse

Topics: information system use usage intention hedonistic information system digital media user behavior

Methods: survey mixed method exploratory factor analysis data transformation machine learning

It Is Not Just About Competition with “Free”: Differences Between Content Formats in Consumer Preferences and Willingness to Pay

2015 | Journal of Management Information Systems | Citations: 0

Authors: Berger, Benedikt; Matt, Christian; Steininger, Dennis M.; Hess, Thomas

Abstract: While consumption of content in offline formats continues to decline, many provi ... Expand

Abstract: While consumption of content in offline formats continues to decline, many providers are still struggling to monetize their content online, because consumers’ willingness to pay (WTP) for content in online formats is low. The availability of free content on the Internet is often considered the primary reason for this issue. However, we hold that the lower WTP is also related to a lower appraisal of online formats per se. Using a conjoint analysis and the example of newspaper subscriptions, we explore differences in consumer preferences and WTP between offline and online formats. Our results show that after price, format is the second-most important attribute of a newspaper subscription. While consumers still prefer the printed newspaper to any online format, WTP differs across online formats and is strongly associated with device ownership. Our study provides a novel understanding of the previously neglected factor content format and its importance for content providers. Collapse

Topics: smartphone website tablet mobile application internet technology

Methods: survey conjoint analysis Student's t-test literature study ordinary least square

How Informal Control Modes affect Developers' Trust in a Platform Vendor and Platform Stickiness

2015 | International Conference on Business Informatics | Citations: 0

Authors: Goldbach, Tobias; Benlian, Alexander

Abstract: Although IS literature is quite rich on analyzing control modes in interorganiza ... Expand

Abstract: Although IS literature is quite rich on analyzing control modes in interorganizational relationships, there exists quite sparse empirical work on the effects of control modes on the relationship between a platform vendor and thirdparty developers in software-based platform ecosystems. Drawing on IS control literature and trust theory, we conducted an online survey with 125 game developers of the online gaming platform Steam, in which we examined the perception of clan and self-control mechanisms and how they influence developers’ trust in the platform vendor and their intention to stick with the platform. We demonstrate that clan control positively impacts both trust and stickiness, while self-control only affects the latter. Further, our results show that developers’ trust in the platform vendor serves as a mediator explaining the mechanisms of why clan control positively affects platform stickiness. Collapse

Topics: website electronic mail digital ecosystem open source system quality

Methods: survey partial least squares regression PLS tool survey design psychometrics

Theories: trust theory