Responsible innovation with digital platforms: Cases in India and Canada

2023 | Information Systems Journal | Citations: 6

Authors: Ahuja, Suchit; Chan, Yolande E.; Krishnamurthy, Rashmi

Abstract: Marginalized communities globally encounter grand challenges such as lack of acc ... Expand

Abstract: Marginalized communities globally encounter grand challenges such as lack of access to education, healthcare, and sustained livelihoods. Several initiatives to address these complex, global problems have resulted in fragmented solutions. Recognizing this, there have been several calls for the study of responsible innovation (RI) to address grand challenges. Digital platforms such as AirBnB, Uber and so forth have now become commonplace and are known to generate economic value but also face criticism for being exploitative and exclusive. Only a handful of studies show how similar platforms can innovate responsibly to serve marginalized communities by generating simultaneous economic and social value. To address this gap, our study examines the cases of two platforms that orchestrated ecosystems consisting of individuals from marginalized communities, government agencies, and other entities to provide physical, digital and societal solutions based on principles of RI. We contribute to the RI and IS literatures to show how RI solutions can be fostered through digital platforms to address grand challenges. The article provides empirical evidence of all four dimensions of the RI framework—anticipation, reflexivity, inclusion, and responsiveness - and their operationalization through digital platforms. This research lays the foundation for future studies at the intersection of RI and digital platforms literature. The study also provides practice insights on developing digital platform solutions for marginalized communities to address grand challenges and is useful to policymakers to formulate appropriate interventions. It pushes the theoretical and practice boundaries of our understanding of RI and digital platforms. Collapse

Topics: digital platform mobile application social media innovation management business model

Methods: qualitative interview theory development case study triangulation archival research

Theories: theory of economic development

Linking United Nations Sustainable Development Goals with the Impact of ICT4D Research – A Theory of Change Approach

2023 | Americas Conference on Information Systems | Citations: 0

Authors: Arikenbi, Temitayo; Boell, Sebastian; Li, Yan; Thomas, Manoj

Abstract: Information and communication technology for development (ICT4D) research are i ... Expand

Abstract: Information and communication technology for development (ICT4D) research are increasingly impactful in the field of IS, as they aspire to deliver developmental benefits across the different domains of application. Unfortunately, many ICT4D projects often fail to demonstrate in a quantifiable way how they have contributed to development. The United Nations mechanisms for global development, currently the Sustainable Development Goals (SDGs), offers a quantifiable basis for assessing developmental goals attainment in general, and has been adopted for some ICT4D projects. However, there is a knowledge gap regarding how SDGs can be achieved through ICT4D initiatives at the local levels, especially when indicators for SDGs are all at a global level. In this research, we propose a Theory of Change (ToC) approach to link ICT4D project outcomes to specific SDG targets through a set of clearly articulated change pathways. We demonstrate how project-level indicators can then be developed to measure the ICT4D project's impact on SDGs. An example of the approach is provided in the context of the Techies Without Borders project called 'Continues Medical Education Solutions (CMES). The case study shows how ToC is used to explicitly create project-level indicators that are linked to a specific SDG target. This research makes an important contribution by providing guidance to IS researchers seeking to align ICT4D projects with UN SDGs. Collapse

Topics: information and communication technology for development digital divide

Methods: case study

Theories: theory of change

Diversity, Equity, and Inclusion in Digital Government: Narrowing the Divides

2023 | HICSS | Citations: 0

Authors: Bertot, J.; Lazar, J.; Barbosa, S.

Abstract: ... Expand

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Topics: digital divide technology adoption pandemic information system use government system

Methods: literature study cross sectional research

Methods and (Lack of) Theory in Digital Inclusion, Digital Divide, and Digital Equity Research on Older Adults

2023 | HICSS | Citations: 0

Authors: Chikomba, A.; Goudling, A.; Sanderson, L.; Sylvester, A.; Campbell-Meier, J.

Abstract: Older adults, as a group, have been the focus of considerable attention from di ... Expand

Abstract: Older adults, as a group, have been the focus of considerable attention from digital inclusion researchers. The paper analyses literature on the digital inclusion, digital divide, and digital equity of older adults from the last five years (2017)(2018)(2019)(2020)(2021)(2022) to explore the extent to which recent digital inclusion research considers developments in the field and explores how research has progressed from exploration to theory building and the empirical testing of models. The paper contributes to our understanding of digital inclusion research on older adults through an analysis of methodologies and theories employed, and the topics investigated. Trends, deficits and gaps for future research are identified, with suggestions for how our knowledge, understanding and conceptualization of older adults' digital inclusion may be advanced further. Collapse

Topics: digital divide internet technology database system spreadsheet

Methods: literature sample qualitative interview focus group literature study theory development

Revisiting Digital Divide: Teaching and Research Considerations

2023 | ACM SIGMIS Database | Citations: 0

Authors: Deng, Xuefei (Nancy)

Abstract: In this editorial, I hope to start the conversation on the deepening digital div ... Expand

Abstract: In this editorial, I hope to start the conversation on the deepening digital divide that persists in disadvantaged communities and call upon us as information systems (IS) educators and researchers to create actionable knowledge and solutions to close the gap in the information and communications technology (ICT) access, use, and skills. Collapse

Topics: digital divide IT skill problem solving

Exploring the Darkverse: A Multi-Perspective Analysis of the Negative Societal Impacts of the Metaverse

2023 | Information Systems Frontiers | Citations: 0

Authors: Dwivedi, Yogesh K.; Kshetri, Nir; Hughes, Laurie; Rana, Nripendra P.; Baabdullah, Abdullah M.; Kar, Arpan Kumar; Koohang, Alex; Ribeiro-Navarrete, Samuel; Belei, Nina; Balakrishnan, Janarthanan; Basu, Sriparna; Behl, Abhishek; Davies, Gareth H.; Dutot, Vincent; Dwivedi, Rohita; Evans, Leighton; Felix, Reto; Foster-Fletcher, Richard; Giannakis, Mihalis; Gupta, Ashish; Hinsch, Chris; Jain, Animesh; Jane Patel, Nina; Jung, Timothy; Juneja, Satinder; Kamran, Qeis; Mohamed AB, Sanjar; Pandey, Neeraj; Papagiannidis, Savvas; Raman, Ramakrishnan; Rauschnabel, Philipp A.; Tak, Preeti; Taylor, Alexandra; tom Dieck, M. Claudia; Viglia, Giampaolo; Wang, Yichuan; Yan, Meiyi

Abstract: The Metaverse has the potential to form the next pervasive computing archetype t ... Expand

Abstract: The Metaverse has the potential to form the next pervasive computing archetype that can transform many aspects of work and life at a societal level. Despite the many forecasted benefits from the metaverse, its negative outcomes have remained relatively unexplored with the majority of views grounded on logical thoughts derived from prior data points linked with similar technologies, somewhat lacking academic and expert perspective. This study responds to the dark side perspectives through informed and multifaceted narratives provided by invited leading academics and experts from diverse disciplinary backgrounds. The metaverse dark side perspectives covered include: technological and consumer vulnerability, privacy, and diminished reality, human–computer interface, identity theft, invasive advertising, misinformation, propaganda, phishing, financial crimes, terrorist activities, abuse, pornography, social inclusion, mental health, sexual harassment and metaverse-triggered unintended consequences. The paper concludes with a synthesis of common themes, formulating propositions, and presenting implications for practice and policy. Collapse

Topics: virtual reality privacy unintended consequence artificial intelligence IT security

Methods: digital trace data computational algorithm design guideline synthesis ethnography

Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy

2023 | International Journal of Information Management | Citations: 0

Authors: Dwivedi, Yogesh K.; Kshetri, Nir; Hughes, Laurie; Slade, Emma Louise; Jeyaraj, Anand; Kar, Arpan Kumar; Baabdullah, Abdullah M.; Koohang, Alex; Raghavan, Vishnupriya; Ahuja, Manju; Albanna, Hanaa; Albashrawi, Mousa Ahmad; Al-Busaidi, Adil S.; Balakrishnan, Janarthanan; Barlette, Yves; Basu, Sriparna; Bose, Indranil; Brooks, Laurence; Buhalis, Dimitrios; Carter, Lemuria; Chowdhury, Soumyadeb; Crick, Tom; Cunningham, Scott W.; Davies, Gareth H.; Davison, Robert M.; Dé, Rahul; Dennehy, Denis; Duan, Yanqing; Dubey, Rameshwar; Dwivedi, Rohita; Edwards, John S.; Flavián, Carlos; Gauld, Robin; Grover, Varun; Hu, Mei-Chih; Janssen, Marijn; Jones, Paul; Junglas, Iris; Khorana, Sangeeta; Kraus, Sascha; Larsen, Kai R.; Latreille, Paul; Laumer, Sven; Malik, F. Tegwen; Mardani, Abbas; Mariani, Marcello; Mithas, Sunil; Mogaji, Emmanuel; Nord, Jeretta Horn; O’Connor, Siobhan; Okumus, Fevzi; Pagani, Margherita; Pandey, Neeraj; Papagiannidis, Savvas; Pappas, Ilias O.; Pathak, Nishith; Pries-Heje, Jan; Raman, Ramakrishnan; Rana, Nripendra P.; Rehm, Sven-Volker; Ribeiro-Navarrete, Samuel; Richter, Alexander; Rowe, Frantz; Sarker, Suprateek; Stahl, Bernd Carsten; Tiwari, Manoj Kumar; Van Der Aalst, Wil; Venkatesh, Viswanath; Viglia, Giampaolo; Wade, Michael; Walton, Paul; Wirtz, Jochen; Wright, Ryan

Abstract: ☆ This editorial opinion paper provides a subjective viewpoint on the potential ... Expand

Abstract: ☆ This editorial opinion paper provides a subjective viewpoint on the potential impact of generative AI technologies such as ChatGPT in the domains of education, business, and society. Its objective is to offer initial guidance on the opportunities, challenges, and implications associated with these technologies. It is worth noting that, given its nature as an editorial opinion piece, this submission has not undergone a formal double-blind review process but has been reviewed informally by appropriate experts.Transformative artificially intelligent tools, such as ChatGPT, designed to generate sophisticated text indistinguishable from that produced by a human, are applicable across a wide range of contexts. The technology presents opportunities as well as, often ethical and legal, challenges, and has the potential for both positive and negative impacts for organisations, society, and individuals. Offering multi-disciplinary insight into some of these, this article brings together 43 contributions from experts in fields such as computer science, marketing, information systems, education, policy, hospitality and tourism, management, publishing, and nursing. The contributors acknowledge ChatGPT's capabilities to enhance productivity and suggest that it is likely to offer 1 Equal contributions Y.K. Dwivedi et al.International Journal of Information Management 71 (2023) 102642 3 significant gains in the banking, hospitality and tourism, and information technology industries, and enhance business activities, such as management and marketing. Nevertheless, they also consider its limitations, disruptions to practices, threats to privacy and security, and consequences of biases, misuse, and misinformation. However, opinion is split on whether ChatGPT's use should be restricted or legislated. Drawing on these contributions, the article identifies questions requiring further research across three thematic areas: knowledge, transparency, and ethics; digital transformation of organisations and societies; and teaching, learning, and scholarly research. The avenues for further research include: identifying skills, resources, and capabilities needed to handle generative AI; examining biases of generative AI attributable to training datasets and processes; exploring business and societal contexts best suited for generative AI implementation; determining optimal combinations of human and generative AI for various tasks; identifying ways to assess accuracy of text produced by generative AI; and uncovering the ethical and legal issues in using generative AI across different contexts. Collapse

Topics: artificial intelligence generative AI Twitter privacy innovation management

Methods: chatGPT chatbot generative pre-trained transformer literature study language model

Native American Rural Community Digital Divide: Student Insights

2023 | Americas Conference on Information Systems | Citations: 0

Authors: Fenner, Chad; Noteboom, Cherie; El-Gayar, Omar

Abstract: The digital divide continues to be an issue for many Native American individual ... Expand

Abstract: The digital divide continues to be an issue for many Native American individuals in rural tribal areas. This research used a qualitative grounded theory method from the data collection of semi-structured interviews with Native American university students. The open coding of the transcribed responses was used to analyze the text data from individual Native American experiences. The data analysis codes included cost, location, access, digital literacy, and technology knowledge as continuing issues. The coding also shows limited technical support or training availability in the communities. The absence of technology use increases the need to understand factors that remain digital divide barriers for Native American communities. The digital divide -individual experiences model (DD-IEM) is based on three main categories: community, education, and home environments. Six propositions produced the DD-IEM that encompasses digital environments within the three settings that are unique to each individual. Collapse

Topics: digital divide internet technology information system use digital literacy IT skill

Methods: qualitative interview grounded theory qualitative coding personal interview literature study

Digital Service Innovation for Sustainable Development: A Systematic Literature Review

2023 | International Conference on Business Informatics | Citations: 0

Authors: Heinz, Daniel; Hu, Mingli; Benz, Carina; Satzger, Gerhard

Abstract: Creating and delivering products and services that promote sustainability is in ... Expand

Abstract: Creating and delivering products and services that promote sustainability is increasingly important in today's economy. Novel services based on digital technologies and infrastructure can significantly contribute to sustainable development, as demonstrated by digitally enabled car-sharing services where increased asset utilization reduces production-related greenhouse gas emissions. However, there is still limited knowledge on how digital service innovation can purposefully be applied to promote sustainability.To address this gap, we conduct a systematic literature review and perform a qualitative inductive analysis of 50 articles on the impact of digital service innovation on social, environmental, and economic sustainability. We provide a comprehensive overview of real-world applications and identify five underlying mechanisms through which innovation with digital services can drive sustainable development. In doing so, we aim to pave the way to purposefully conceive, design, and implement digital services for sustainability. Collapse

Topics: innovation management business process innovation IS discipline mobile health digital service

Methods: literature sample structured literature research literature study qualitative content analysis synthesis

The promise of digital technologies for sustainable entrepreneurship: A systematic literature review and research agenda

2023 | International Journal of Information Management | Citations: 1

Authors: Holzmann, Patrick; Gregori, Patrick

Abstract: Research on sustainable entrepreneurship increasingly recognizes the transformat ... Expand

Abstract: Research on sustainable entrepreneurship increasingly recognizes the transformative potential of digital tech­ nologies to mitigate and counteract grand environmental and social challenges through entrepreneurial action. However, this emerging field of research, referred to as digital sustainable entrepreneurship, is currently dispersed and fragmented and lacks the consolidated foundation to progress further. This article further estab­ lishes this nascent stream by conducting a systematic literature review offering two main contributions. First, common themes are derived from the literature (i.e., enabling value for society and environment, stakeholder inclusion, venture viability, and entrepreneurial individuals) to unravel the field’s current state. Second, previous work is discussed and integrated by applying a business model perspective. Specifically, the article offers a framework that contributes to the role of business models for merging sustainability and digital technologies, reconceptualizes digital technologies as business model actors, and further develops the entrepreneur-business model nexus. Based on this, we present a comprehensive and actionable research agenda and practical implications. Collapse

Topics: business model entrepreneurship big data mobile application green IS

Methods: structured literature research theory development literature study longitudinal research machine learning

Theories: sociomaterialism theory