Going Digital First while Safeguarding the Physical Core: How an Automotive Incumbent Searches for Relevance in Disruptive Times

2023 | International Conference on Information Systems | Citations: 0

Authors: Liu, Shiyuan(Eric); Essén, Anna; Mähring, Magnus

Abstract: Incumbent firms typically face significant risk of losing the relevance of thei ... Expand

Abstract: Incumbent firms typically face significant risk of losing the relevance of their physical core when facing industry disruption driven by digital technologies. Existing literature emphasizes a digital first approach, whereby firm offerings are fundamentally redeveloped from a digital point of view, from the point of conception. While this prescription can help accelerate innovation, it does not tell us how incumbents might safeguard the relevance of their traditional physical core resources when going digital first. This is important, since major discontinuities in strategic repositioning, while often celebrated in digital innovation and transformation literature, create significant risks to firm survival. To this end, we conduct a grounded analysis of a European automotive firm's innovation journey over an eight-year period. We contribute to the digital innovation and transformation literature by developing a process model explaining how a digital first approach can be employed in a way that also safeguards the physical core. Collapse

Topics: innovation management digital innovation digital transformation internet of things mobile system

Methods: qualitative interview business process modeling design pattern conceptual modelling qualitative coding

M_LK 2.0: Leveraging Digital Technologies for Planternative Ecosystems

2023 | HICSS | Citations: 0

Authors: Schroder, Anika; Andersson, Freja; Heiberg, Kesia

Abstract: The agri-food industry is one of the largest contributors to our climate crisis ... Expand

Abstract: The agri-food industry is one of the largest contributors to our climate crisis by emitting one third of the world’s greenhouse gases. However, the industry also brings great potential to reverse climate change. For example, a plant-based diet might be the single most efficient action to combat climate change. This paper explores the plant-based dairy industry and the utilization of digital technologies. We analyze how the plant-based industry is leveraging digital technologies to revolutionize traditional market configurations. The findings show that digital technologies enable systemic change and facilitate the emergence of digital ecosystems. In particular, Artificial Intelligence (AI) technology can be seen as a digital disruptor. For example, in the plant based dairy industry, AI calculates combinations for plant-based products that mimic the flavor and texture of animal products. Collapse

Topics: supply chain management innovation management digital innovation value creation computer hardware

Methods: qualitative interview archival research personal interview

Unlocking the Potential of ChatGPT: A Grounded Theory Exploration of its Impact on the Business Landscape

2023 | Americas Conference on Information Systems | Citations: 0

Authors: Sirithumgul, Pornpat

Abstract: ChatGPT is an AI tool that performs natural language processing (NLP) tasks, pr ... Expand

Abstract: ChatGPT is an AI tool that performs natural language processing (NLP) tasks, primarily language generation. Its standout feature is question answering, providing quick and accurate answers to a wide range of questions. This paper aims to demonstrate the use of ChatGPT for data collection and to examine its impact on the business landscape through a grounded theory approach. The analysis, based on grounded theory principles, highlights ChatGPT's ability to automate and augment human tasks across multiple industries. This paper presents examples of 11 industries, including marketing and advertising, retail, healthcare, banking and finance, news and media, e-commerce, social media, legal services, hospitality, telecommunications, and government, that are likely to be affected by ChatGPT. It also suggests changes in customer behavior and business models being adapted to the disruptions caused by ChatGPT in these industries. Collapse

Topics: artificial intelligence marketing management communication service infrastructure social media electronic commerce

Methods: chatGPT qualitative coding grounded theory natural language processing qualitative content analysis

Shaping Digital Transformation Pathways: Dynamics of Paradoxical Tensions and Responses

2023 | Journal of the Association for Information Systems | Citations: 0

Authors: Soh, Christina; Yeow, Adrian; Goh, Qi

Abstract: Although the pace of digital transformation (DT) has been accelerating in more ... Expand

Abstract: Although the pace of digital transformation (DT) has been accelerating in more organizations, there is still much uncertainty about the ways organizations can achieve the intended outcomes from such efforts. Rather than just focusing on the transformation outcomes, our paper suggests that a more fruitful approach would be to conceptualize DT as a journey that often encounters contradictory tensions. We adopt paradox theory to explain the dynamics through which organizations can manage these tensions while driving their DT efforts. Drawing on extensive review of the DT literature and preexisting research cases of three organizations' experiences with the DT process, we developed the concept of DT pathways. DT pathways are the varied journeys experienced by organizations as they make strategic shifts -leveraging digital technology and evolving the organization's business model. We show how DT pathways emerge as organizations adopt different DT strategic intent, actions, and responses to a range of paradoxical tensions. We outline three potential pathways-virtuous, moderate virtuous, and vicious DT pathways-and their attending predictive propositions, which can serve as a guide for managers and researchers involved in DT efforts and research. Collapse

Topics: information technology capability digital transformation business-to-consumer electronic commerce digital disruption

Methods: theory development case study literature sample design artifact design methodology

Pathways to Digital Service Innovation: The Role of Digital Transformation Strategies in Established Organizations

2023 | Information Systems Frontiers | Citations: 5

Authors: Soto Setzke, David; Riasanow, Tobias; Böhm, Markus; Krcmar, Helmut

Abstract: Digital technologies are radically changing how established organizations design ... Expand

Abstract: Digital technologies are radically changing how established organizations design novel services. Digital transformation (DT) strategies are executed to manage the transition from product-centric to service-centric business models based on digital technologies. However, little is known about what configurations of DT strategies lead to successful digital service innovation (DSI) in established organizations. We employ fuzzy-set Qualitative Comparative Analysis on a set of 17 case studies of DT strategies from established organizations with different industry backgrounds. We identify several distinct configurations of DT strategies that lead to successful and unsuccessful DSI. Based on these configurations, we deduce that the threat of digital disruption negatively impacts an organization’s innovation activities. Furthermore, we find that strategic partnerships can be leveraged by organizations that face an imminent threat of digital disruption while organizations with competitive advantages may rely on “do-it-yourself” approaches. Lastly, we find that the involvement of a C-level executive is a necessary requirement for successful DSI. Our results contribute to theory by integrating research on DSI and DT, providing a perspective on DSI failure, and employing a configurational research approach that allows us to highlight interdependencies between factors as well as insights into the individual factors. Furthermore, we provide actionable recommendations for executives. Collapse

Topics: innovation management decision making business process innovation digital disruption outsourcing

Methods: case study qualitative interview qualitative coding theory development literature study

Theories: fuzzy set theory

QUALITY AND COMPETENCY FOR SUSTAINABLE DIGITAL FUTURE OF EDUCATION: CONTEXT OF DIGITAL LEARNING SYSTEM

2023 | European Conference On Information Systems | Citations: 0

Authors: Waheed, Mehwish; UL-Ain, Noor; Leišytė, Liudvika

Abstract: A sustainable digital future of education is at its high call and various digit ... Expand

Abstract: A sustainable digital future of education is at its high call and various digital tools are being used to establish digital learning -but limited attention is paid to quality and virtual competence for the success of Digital Learning System (DLs). This study addresses the gap and outlines satisfaction as a function of quality factors (perceived knowledge quality and interactive quality) and virtual competence that subsequently determines net benefits (perceived learning). DLs success model is proposed by mapping into sequential building blocks of DeLone and McLean IS success model and integrating social cognitive theory. Quantitative online survey data from 156 German and Swedish students confirm that perceived knowledge quality, sociability-based interactive quality, and virtual competence play an important role towards students' satisfaction and perceived learning. The salient highlighted factors provide a novel contribution deemed indispensable for DLs success. The findings suggest future research avenues for theory and practice. Collapse

Topics: self efficacy digital disruption IS education service quality information privacy concern

Methods: data transformation exploratory factor analysis principal component analysis theoretical contribution survey

Theories: information systems success model social cognitive theory

The Value of Remote Work in the Post-Covid Era: An Empirical Assessment of Employee Turnover and Wage

2023 | International Conference on Information Systems | Citations: 0

Authors: Yoon, Sojung; Chan, Jason; Lin, Jinan; Nian, Tingting

Abstract: The abrupt closure of offices during the COVID-19 lockdown has allowed millions ... Expand

Abstract: The abrupt closure of offices during the COVID-19 lockdown has allowed millions of workers to discover advantages of remote work and led to disruptive transition from conventional office settings to remote arrangements even as the pandemic recedes. However, for firms to determine whether or not to offer remote work as a permanent working arrangement, it is essential to understand how workers value and respond to remote working opportunities. In this paper, we construct a novel dataset that comprehensively details firm-level job postings and individual-level wage records and employ difference-in-differences estimation (i.e., logit and panel regression) to examine the impact of remote work on workers' turnover and salary outcomes. Our main analyses indicate that, after the lockdown has been lifted, the propensity of switching is positively influenced by provision of remote work. Furthermore, workers who switch to remote work accept lower wage than those in onsite workplaces. Collapse

Topics: remote work IT supported collaboration pandemic covid 19 online labor market

Methods: longitudinal research regression analysis method experimental group difference in differences descriptive statistic

Theories: theory of economic recessions

Becoming agile together: Customer influence on agile adoption within commissioned software teams

2022 | Information & Management | Citations: 0

Authors: Ciriello, Dr. Raffaele Fabio; Glud, Jeppe Aagaard; Hansen-Schwartz, Kevin Helge

Abstract: Despite the ongoing expansion of agile practices beyond software firms, agile ad ... Expand

Abstract: Despite the ongoing expansion of agile practices beyond software firms, agile adoption remains risky, chal­ lenging, and poorly understood. Although agile practices emphasize self-organization and customer collabora­ tion, we know little about how customers influence agile adoption within self-organizing teams. Here, we analyze how a commissioned software team engaged in customer collaboration during agile adoption at a Danish IT service provider. Our case study shows that the software team’s transition to self-organized teamwork practices, agile planning routines, and active customer engagement was mutually dependent on the customer’s trust in the software team and flexible collaborative routines. As a result, we advance a theoretical perspective of customer influence on agile adoption within commissioned software teams, implying that both software teams and customers need to navigate a contradictory tension between self-organization and collaboration to become agile together. Collapse

Topics: agile software development enterprise resource planning Scrum pseudonymity information systems strategy

Methods: qualitative interview case study theory development qualitative coding design methodology

Theories: ambidexterity theory

A theoretical perspective on organizational culture and digitalization

2022 | Information & Management | Citations: 4

Authors: Grover, Varun; Tseng, Shih-Lun; Pu, Wenxi

Abstract: Digitalization has fundamentally changed organizational structures and processes ... Expand

Abstract: Digitalization has fundamentally changed organizational structures and processes and affects how people interact with each other, thereby impacting organizational culture. Given the pervasiveness of digitalization today, it is useful to study its profound effects on organizational culture through new theoretical lenses. In this paper, we offer a fresh perspective on organizational culture in the digital world. We accomplish this by inte­ grating two competing perspectives and then leveraging the new perspective to identify digital cultural resources and propose a conceptualization of digital culture. We frame our conceptualization around the cultural resources for digitalization and describe four digital culture archetypes. Collapse

Topics: organizational culture value creation digital transformation organizational transformation computer hardware

Methods: case study longitudinal case study theoretical contribution

Theories: theory of information technology culture conflict

Sustaining Digital Transformation: The imperative to innovate continuously in the Australian financial services sector

2022 | European Conference On Information Systems | Citations: 0

Authors: Munns, Benjamin; Toorn, Christine Van; Finnegan, Patrick; Kalgovas, Bradley; Benlian, Alexander

Abstract: ... Expand

Abstract: Collapse

Topics: digital transformation digital disruption innovation management

Methods: qualitative interview qualitative content analysis personal interview field study

Theories: dynamic capabilities theory