Bridging the Gap: An Interview Study on Challenges in Software Testing and Educational Needs

2023 | Americas Conference on Information Systems | Citations: 0

Authors: Jokisch, Christine; Schumann, Matthias

Abstract: As information systems become increasingly complex, software testing is being r ... Expand

Abstract: As information systems become increasingly complex, software testing is being recognized as a key element in this process. However, organizations continue to encounter challenges in effectively implementing and executing testing procedures, highlighting the persisting difficulty arising from a lack of knowledge and awareness. Thus, it is crucial to understand the challenges related to software testing to point out educational needs in software testing. To gain a comprehensive understanding of the current challenges related to software testing, this study conducted an empirical cross-sectional interview study with 23 experts. Additionally, a literature review was conducted to investigate if there are any discrepancies or similarities between the current challenges identified in academic research and industry, emphasizing relevant educational needs in software testing. The software testing life cycle was utilized as a framework to systematically present the results. Overall, this study provides insights into the challenges of software testing and current educational needs. Collapse

Topics: system quality software developer database system

Methods: qualitative interview literature study cross sectional research literature sample qualitative content analysis

The Vicious Circles of Skill Erosion: A Case Study of Cognitive Automation

2023 | Journal of the Association for Information Systems | Citations: 0

Authors: Rinta-Kahila, Tapani; Penttinen, Esko; Salovaara, Antti; Soliman, Wael; Ruissalo, Joona

Abstract: Cognitive automation powered by advanced intelligent technologies is increasing ... Expand

Abstract: Cognitive automation powered by advanced intelligent technologies is increasingly enabling organizations to automate more of their knowledge work tasks. Although this often offers higher efficiency and lower costs, cognitive automation exacerbates the erosion of human skill and expertise in automated tasks. Accepting the erosion of obsolete skills is necessary to reap the benefits of technology-however, the erosion of essential human expertise is problematic if workers remain accountable for tasks for which they lack sufficient understanding, rendering them incapable of responding if the automation fails. Though the phenomenon is widely acknowledged, the dynamics behind such undesired skill erosion are poorly understood. Thus, taking the perspective of sociotechnical systems, we conducted a case study of an accounting firm that had experienced skill erosion over a number of years due to reliance on their software's automated functions. We synthesized our findings using causal loop modeling based on system dynamics. The resulting dynamic model explains skill erosion via an interplay between humans' automation reliance, complacency, and mindful conduction. It shows how increasing reliance on automation fosters complacency at both individual and organizational levels, weakening workers' mindfulness across three work task facets (activity awareness, competence maintenance, and output assessment), resulting in skill erosion. Such skill erosion may remain obscure, acknowledged by neither workers nor managers. We conclude by discussing the implications for theory and practice and identifying directions for future research.Walter Fernandez was the accepting senior editor. This research article was submitted on August 17, 2021 and underwent three revisions.Tapani Rinta-Kahila is a lecturer of business information systems at The University of Queensland Business School. His research focuses on issues around the implementation and management of artificial intelligence systems in organizations, unintended consequences of IT use, and decommissioning of organizational IT systems. Tapani obtained his doctoral degree from Aalto University School of Business in 2018 with an award-winning dissertation. Rinta-Kahila's research has appeared in top IS journals, including MIS Quarterly, Journal of the Association for Information Systems, European Journal of Information Systems, Information & Management, and MIS Quarterly Executive. His work has also informed practice through industry reports co-authored with The SAP Institute for Digital Government.Esko Penttinen is an associate professor (tenured) of information systems at the Aalto University School of Business. Penttinen holds a DSc in information systems science and an MSc in economics from the Helsinki School of Economics. Penttinen's research helps organizations understand the intricacies related to the design and implementation of various forms of artificial intelligence, harnessing its benefits and avoiding the pitfalls. Penttinen is an avid student of the interplay between humans and machines, curious to generate insights on how to coordinate work tasks efficiently between the two. Penttinen's research has also addressed the more traditional information systems topics such as organizational governance issues related to outsourcing and virtual work. Penttinen's main practical expertise lies in the assimilation and economic implications of interorganizational information systems, focusing on application areas such as electronic financial systems, government reporting, and electronic invoicing. Penttinen's research has appeared in leading IS outlets such as MIS Quarterly, Joona Ruissalo is a doctoral researcher in information systems science at the Aalto University School of Business. His research explores how the design, development, and use of cognitive technologies such as robotic process automation and artificial intelligence transform professional knowledge-intensive work. He currently studies these sociotechnical issues in the domain of financial accounting. Collapse

Topics: accounting mindfulness artificial intelligence knowledge work process automation system

Methods: qualitative interview case study applicability check personal interview triangulation

Theories: sociotechnical systems theory socio technical theory

Managing the Transition to a Dual Business Model: Tradeoff, Paradox, and Routinized Practices

2022 | Organization Science | Citations: 0

Authors: Visnjic, Ivanka; Jovanovic, Marin; Raisch, Sebastian

Abstract: Building on an in-depth study of a manufacturing company’s shift from a product ... Expand

Abstract: Building on an in-depth study of a manufacturing company’s shift from a product to a product-service business model, we explore how single-focus companies transition to a dual orientation. Although companies generally use highly sophisticated practices to manage a dual orientation, those that transition to one successfully start with less sophisticated practices. Early on, the use of simple tradeoff practices, which maintain the product and service logics, helps single-focus companies explore the emergent tensions that their transition to a dual orientation causes. Conversely, adopting more sophisticated practices at this early stage overwhelms them. At a later stage, these companies’ growing understanding of the tensions allows them to experiment with more comprehensive paradox practices that transcend the product and service logics. Conversely, maintaining simple practices at this stage prevents them from gaining the solution experience required to complete the transition. The evolutionary process culminates in sophisticated routinized practices that institutionalize recurrent tensions’ solution, while allowing for further experimentation to deal with new tensions. The different practices’ appropriate sequence and pacing during the evolutionary process facilitate companies’ transition to a dual orientation. Collapse

Topics: business model customer satisfaction service quality

Methods: qualitative interview survey archival research case study longitudinal research

Theories: institutional theory

Capabilities for e-Health Collaboration; a Study of Inter-municipal Networks in Norway

2016 | Americas Conference on Information Systems | Citations: 0

Authors: Garmann-Johnsen, Niels; Eikebrokk, Tom

Abstract: The purpose of this paper is to use the information systems- and management lite ... Expand

Abstract: The purpose of this paper is to use the information systems- and management literature and crosssectional case studies to construct a model of the concepts and factors impacting of e-health technology enabled service innovation. The model and the findings of this study should be of general interest to both researchers and practitioners internationally and in Norway. The Dynamic Capabilities View (DCV) models goal of more cost efficient processes has reference to the familiar challenges of health care in an aging population; lack of hands and rising costs. These perspectives are summarized in a testable model based on the DCV and this explorative study. Through this research, the authors have focused on finding the transmission mechanism between alliance orientation and process orientation. It is identified as organizational learning. This research has also shown that a lack of a central goal mission and planning structures hampers this desired transmission. Collapse

Topics: electronic health innovation management business process innovation business process management

Methods: qualitative interview cross sectional research group interview cross sectional interview case study

A COGNITIVE PROCESSES ANALYSIS OF INDIVIDUALS’ USE OF LOCATION-BASED SERVICES

2011 | European Conference On Information Systems | Citations: 0

Authors: Lehrer, Christiane; Constantiou, Ioanna; Hess, Thomas

Abstract: The recent profusion of smartphones in the mobile industry offers new opportunit ... Expand

Abstract: The recent profusion of smartphones in the mobile industry offers new opportunities for mobile services vendors. One of the most influenced service categories is location-based services (LBS). Based on insights from behavioural decision-making, a theoretical framework is developed to analyse individuals‟ decisions to use LBS. We focus on the cognitive processes involved in individual decisionmaking. Our research is based on two studies. First, we investigated the use of LBS through semistructured interviews of smartphone users. Second, we explored daily LBS use through a study based on diaries. The findings highlight the distinct value dimension in specific contexts of use and the positive experiences of the service as the main drivers of LBS use. Thus, the user decision to use LBS can be described by either a comparative mode based on the value of LBS in relation to other available options, or by an intuitive mode where past experiences trigger the use of heuristics. These modes in turn underscore the positive influences on the continuance of LBS use. Collapse

Topics: smartphone internet technology decision making user behavior Google+

Methods: qualitative interview diary study survey theory development personal interview