SHORT DIGITAL STRESS SCALE - PSYCHOMETRIC PROPERTIES AND CROSS-CULTURAL VALIDATION

2023 | European Conference On Information Systems | Citations: 0

Authors: Funke, Christopher; Rothert-Schnell, Caroline; Walsh, Gianfranco; Mangiò, Federico; Pedeliento, Giuseppe; Takahashi, Ikuo

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Topics: decision support system social media cross cultural research crowdsourcing

Methods: factor analysis psychometrics confirmatory factor analysis descriptive statistic data transformation

Conceptualizing the quality of manager and data analyst relationship in a business intelligence context

2023 | Americas Conference on Information Systems | Citations: 0

Authors: Pouani Kameni, Serges Martial; Guillemette, Manon; Levesque, Jessica

Abstract: Investments in business intelligence and analytics (BI&A) are now at the heart ... Expand

Abstract: Investments in business intelligence and analytics (BI&A) are now at the heart of the decision-making tools used to improve the competitiveness of organizations. However, past literature showed that the lack of trust and collaboration between the manager and the data analyst leads to several conflicts in work teams and prevents the decision maker from having access to the right information, the BI tools developed are underutilized and do not meet the needs of the users, and the delays and costs of carrying out BI projects are increasingly high ( Collapse

Topics: decision making analytical information system information exchange business intelligence marketing management

Methods: qualitative interview survey literature sample data transformation confirmatory factor analysis

Novel role-wise attention mechanism for predicting purchases made through chat-based online customer services

2023 | Decision Support Systems | Citations: 0

Authors: Wang, Yajing; Chen, Gang; Xu, Yunjie (Calvin); Lu, Xianghua

Abstract: Online chat has become a key channel for firms to provide pre-purchase customer ... Expand

Abstract: Online chat has become a key channel for firms to provide pre-purchase customer services and generate pur­ chases. Firms must deploy their service personnel based on the customers' purchase probability. Conversational contingency is indicative of purchase probability. However, the unstructured nature of textual data hinders the use of interaction information. We develop a novel role-wise attention mechanism to capture the conversational contingency among customers and service agents. Our results reveal that the role-wise attention mechanism is effective for measuring service interaction quality. When the mechanism is combined with a deep-learning model, it outperforms traditional self-attention mechanisms for predicting customer purchases. The area under the curve of the model is 0.85. Ablation studies indicate that external attention, a core element of the role-wise attention mechanism, substantially improves prediction performance by capturing the conversational contin­ gency between communicators. Collapse

Topics: customer service social media online chat Python service-support information system

Methods: machine learning BERT deep learning design artifact ablation analysis

Where Do Born Globals Come from? A Neoconfigurational Institutional Theory

2022 | Organization Science | Citations: 0

Authors: Fainshmidt, Stav; Smith, Adam W.; Aguilera, Ruth V.

Abstract: Born globals, recently established firms that obtain a substantial share of thei ... Expand

Abstract: Born globals, recently established firms that obtain a substantial share of their revenue from foreign markets, can help strengthen countries’ economic vitality and increase innovation levels. The extent of born global formation varies considerably across countries, yet it is unclear why this is the case. Drawing on the neoconfigurational institutional perspective, we develop a typology of institutional contexts associated with high born global formation rates. We posit that high rates of born global formation occur where institutional features favorable to border-spanning activities complement institutional features conducive to entrepreneurial activity, thus forming an institutional configuration that enables, equips, and motivates more societal members to launch born globals. Accordingly, we hypothesize a primary institutional configuration where international transaction facilitators, entrepreneurial educational capital, and entrepreneurial norms combine to propel born global formation. Further, we draw on the internationalization literature to propose two alternative types of institutional configurations conducive to born global formation. These two types provide functional substitutes for the primary type and are distinctly propelled by (1) escapism from low-quality public governance institutions or (2) immigrant entrepreneurship. Fuzzy-set qualitative comparative analysis on data from 66 countries supports our typology and illustrates why born global activity may thrive even in contexts with institutional weaknesses. Our study develops a neoconfigurational model to advance a holistic understanding of the born global phenomenon’s theoretical drivers, contributing to research on comparative capitalism and international entrepreneurship. Collapse

Topics: entrepreneurship financial information system accounting anonymity online learning system

Methods: theory development survey robustness check survey design statistical hypothesis test

Theories: institutional theory

Digital Competencies and IT Skills as Employees’ Resources to Cope with Digitalization Demands

2021 | International Conference on Information Systems | Citations: 0

Authors: Merchel, Robin; Iqbal, Taskeen; Süße, Thomas; Knop, Sebastian

Abstract: This empirical paper examines to what extent distinct IT skills (e.g., Microsof ... Expand

Abstract: This empirical paper examines to what extent distinct IT skills (e.g., Microsoft Excel skills) as well as digital competencies (e.g., digital communication) are vital to cope successfully with digitalization demands. Based on the job demands-resources model we hypothesize that digital competencies as well as IT skills lead to lower levels of employees' perceived digitalization overstrain. However, results of regression analysis in our study (n = 171 participants) reveal that broad digital competencies like Creativity, Collaboration, and Communication are more important for coping with the demands of digitalization than specific IT skills. Furthermore, we applied cluster analyses in order to identify four distinct digital competence profiles which we labelled as the Digitally Cautious, the Digital Novices, the Creative Problem-Solvers and the Communicative Collaborators. Companies may explicitly strengthen their employees' digital competencies prior to their software knowledge to cope with general digitalization challenges like higher degrees of ambiguity, uncertainty or dynamic change. Collapse

Topics: IT skill technostress problem solving personality human resource management

Methods: cluster analysis regression analysis method survey statistical power analysis data transformation

Exploring the Scientific Impact of Information Systems Design Science Research

2021 | Communications of the Association for Information Systems | Citations: 4

Authors: Wagner, Gerit; Prester, Julian; Schryen, Guido

Abstract: While design science research has established its position as a prominent field ... Expand

Abstract: While design science research has established its position as a prominent field of research in the IS community, there is a lack of transparency regarding the impact of recent information systems design science research (IS DSR) papers. This lack of insight arguably poses challenges to an informed discourse and limits our ability to communicate the progress that IS DSR has achieved. Therefore, after mapping impactful IS DSR papers, we develop a scientometric study to address the lack of insights into factors that affect the scientific impact of IS DSR papers in top IS journals. In this study, we focus on active, IS-specific DSR areas and consider papers published in the AIS Senior Scholars' basket of journals between 2004 and 2014. Specifically, we develop a model that explores factors that affect IS DSR papers' scientific impact. Our findings show that theorization and novelty significantly explain scientific impact. We discuss our work's implications and derive recommendations intended to shape future knowledge creation in IS DSR. Collapse

Topics: IS discipline data quality business process management relational database knowledge base

Methods: bibliometric analysis co-citation analysis design theory computational algorithm design science

Understanding constant connectivity to work: How and for whom is constant connectivity related to employee well-being?

2020 | Information and Organization | Citations: 0

Authors: Büchler, Nadine; ter Hoeven, Claartje L.; van Zoonen, Ward

Abstract: Over the past few decades, the widespread use of mobile work devices (MWDs: e.g. ... Expand

Abstract: Over the past few decades, the widespread use of mobile work devices (MWDs: e.g., laptops and smartphones) has enabled constant connectivity to work. This study advances previous work on the effects of constant connectivity for employees by focusing on how and for whom constant connectivity might be related to employee well-being. Additionally, organizational-level antecedents of constant connectivity are investigated. This paper reports on two survey studies that a) operationalize constant connectivity and its organizational antecedents and b) investigate the relationship between constant connectivity and employee well-being. The findings demonstrate that constant connectivity is negatively related to employees' well-being due to the inability to disengage from work. Moreover, this negative association exists independently of employees' boundary preferences. The findings further suggest that perceived alignment between perceived functional, physical, and symbolic connectivity aspects of MWDs and occupational identity, susceptibility to social pressure, and the visibility of co-workers' communication practices all contribute to constant connectivity in the workplace. Collapse

Topics: remote work IT supported collaboration electronic mail anonymity mobile system

Methods: chi squared test survey survey design factor analysis statistical hypothesis test

It All Starts with a Good Idea: A New Coding System for Analyzing Idea Finding Interactions (AIFI)

2019 | HICSS | Citations: 0

Authors: Endrejat, Paul C; Meinecke, Annika L; Kauffeld, Simone

Abstract: In today’s fast-changing world, teams need to develop a sound capacity for findi ... Expand

Abstract: In today’s fast-changing world, teams need to develop a sound capacity for finding new ideas. However, we know little about the behavioral microdynamics that are at the core of creativity in teams. To overcome these shortcomings, we present a new behavioral coding system for analyzing idea finding interactions (AIFI). The AIFI system aims to help researchers study fine-grained creative team processes. In terms of practical application, the AIFI system can serve to visualize the patterns of Idea finding over time. The codes of the AIFI system were derived both inductively (analyzing videos of innovation teams) and deductively (consulting existing coding systems). A first application of the AIFI system showed moderate agreement among coders, speaking to its interrater reliability. Further, we examined distinct relationships between the codes of the AIFI system and (1) ratings of idea quality provided by external raters and (2) team members’ perceived effectiveness. Collapse

Topics: innovation management idea generation computer software design thinking

Methods: experiment qualitative coding survey literature study design methodology

Systems Savvy: Practical Intelligence for Transformation of Sociotechnical Systems

2019 | Group Decision and Negotiation | Citations: 0

Authors: Griffith, Terri L.; Sawyer, John E.; Poole, M. Scott

Abstract: Systems savvy, a new construct derived from foundations of practical intelligenc ... Expand

Abstract: Systems savvy, a new construct derived from foundations of practical intelligence, is the capacity to see the interdependence of technological and social/organizational systems and to construct synergies between them. Understanding systems savvy is valuable for managing the changes that go along with rapidly evolving technical and social/organizational systems that are part of the group decision and negotiation landscape. We first define the construct of systems savvy and position it in recent research on practical intelligence and tacit knowledge. We differentiate it from several other individual characteristics often used in research and practice. We use a critical incident technique with 13 subject matter experts to create a situational judgment test measure of systems savvy that can be used for research or assessments to support training. Preliminary validation of the measure uses a sample of 39 successful professionals and 182 novices. Systems savvy represents a contribution to research streams focused on understanding technology with implications at the team and organizational levels of analysis. We conclude with a discussion of the limitations of the current research and offer possible next steps toward using the systems savvy construct for understanding and supporting the future of work, especially within teams. Collapse

Topics: implicit knowledge virtual teamwork IT supported collaboration systems design sensemaking

Methods: survey descriptive statistic qualitative interview Student's t-test focus group

Theories: sociotechnical systems theory socio technical theory theory of everything

Hotel selection using a modified TOPSIS-based decision support algorithm

2019 | Decision Support Systems | Citations: 0

Authors: Kwok, P. K.; Lau, Henry Y. K.

Abstract: While many studies pointed out that travellers often consider a basket of factor ... Expand

Abstract: While many studies pointed out that travellers often consider a basket of factors when they are selecting their accommodation, few online travel agency websites allow the travellers to actively express their preference about the selection criteria in order to receive tailor-made recommendations in return. The absence of this feature causes travellers to spend extra effort and time to compare the hotel options themselves. This paper presents a decision support algorithm, namely Vague Set TOPSIS, to help travellers to rank the hotel options. It was found in this research that the structure and assumptions of the conventional TOPSIS methods are not suitable for handling this decision problem. Therefore, this paper is novel in providing a foundational change to the conventional TOPSIS models such that it is more applicable to hotel selection. The validity of the proposed decision support algorithm was proved via three approaches, which are mathematical proofs, computer stochastic simulation experiments and a numerical case study using data obtained from Hotels.com. Collapse

Topics: decision support computer software website recommender system big data

Methods: trade-off analysis method TOPSIS experiment case study computational algorithm