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The Effect of Role-Based Product Representations on Individual and Team Coordination Practices: A Field Study of a Globally Distributed New Product Development Team
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2022 | Organization Science | Citations: 0
Authors: Mattarelli, Elisa; Bertolotti, Fabiola; Prencipe, Andrea; Gupta, Amar

Abstract: The investigation of the appealing indication that a modular product architectur ... Expand

Abstract: The investigation of the appealing indication that a modular product architecture is best associated to a loosely coupled organizational structure—that is, the mirroring hypothesis—has produced contradictory evidence, especially in the dynamic and ambiguous context of new product development. By integrating modularity theory and product-representation theories, we investigate how individual agency affects coordination in teams developing modular products. We conducted a field study of Flower-Net, a globally distributed team in a major IT company, engaged with the development of a modular software using agile practices. Our grounded model shows that, whereas top managers defined the product as modular and coordinated work accordingly, individuals developed different representations of the product’s architecture and conflicting individual coordination practices. We traced the individual development of product architecture representations back to the individual interpretations of organizational roles as more or less “segmented.” Conflicting individual practices, associated to different role-based product representations, were not addressed by the team—that developed a state of illusory concordance—and impaired the functioning of the team. This study contributes to the literature on modularity and the mirroring hypothesis by proposing individual role-based representations as an underexplored level of analysis for the matching between product and organizational modularity (Mirroring Hypothesis II). It also contributes to the debate on how representations affect team coordination, by detailing how role-based product representations can influence team members’ divergence and sustain illusory concordance. Collapse

Semantic filters: coordination theory

Topics: new product development virtual teamwork innovation management electronic mail systems development

Methods: qualitative interview qualitative coding field study theory development grounded theory

Theories: identity theory coordination theory theory of shared mental models
Tokens Matter

2022 | International Conference on Information Systems | Citations: 0
Authors: Osipenko, Serafima; Sørensen, Carsten

Abstract: During the global pandemic, information workers were abruptly forced to engage ... Expand

Abstract: During the global pandemic, information workers were abruptly forced to engage in virtual work. This paper reports from an experiment seeking to formalize the formalization of small team coordination at London Blockchain Lab through the use of blockchain supported tokenization. The Web3 organizing vision promotes the technology as an enabler of new ways for individuals and organizations to engage in the transparent exchange of scarce digital rights. However, little attention has been paid to the use of blockchain technologies to coordinate distributed collaborative activities. This paper seeks to understand the viability of this vision amongst a community of expected early adopters through design experimentation resulting in interview data. The study points towards the significant gap between the Web3 vision and the problems of realizing this in practice. This highlights fundamental barriers to using blockchain for team collaboration while also pointing toward its potential. Even the most willing and able find it hard to turn code into law through tokenizing collaboration. Collapse

Semantic filters: coordination theory

Topics: blockchain pandemic Ethereum web3 social network

Methods: design artifact focus group qualitative interview experiment

Theories: coordination theory
The Moderating Effect of IT Capability on the Relationship between Implicit Coordination and Team Output Ranking in Coal Mines
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2022 | HICSS | Citations: 0
Authors: Zhang, Xi; Wang, Zhe; Duan, Keran; Yin, Dehu

Abstract: Mining is a dangerous job which takes place under several hundred meters deep mi ... Expand

Abstract: Mining is a dangerous job which takes place under several hundred meters deep mines and requires multiteam collaboration. Coal miners often encounter critical situations so that traditional coordination methods such as meetings are no longer applicable, and an implicit coordination mechanism needs to be established for front-line mining teams. Many scholars study implicit coordination in emergency management, while this research aims to explore the implicit coordination mechanism in mining teams. Besides, we analyze the impact of a large number of information technology applications (such as intelligent mining robots, intelligent mine system) on implicit coordination. The results verify the significant moderate effect of IT capability on implicit coordination. Finally, we provide some practical suggestions for coal mine managers and coal miners. Collapse

Semantic filters: coordination theory

Topics: team productivity information technology capability missing data emergency management robotic

Methods: survey partial least squares regression structural equation modeling qualitative interview theoretical contribution

Theories: coordination theory
Distributed Collaboration in Organizations and Networks (DCONs)

2021 | HICSS | Citations: 0
Authors: Cogburn, Derrick L; Espinosa, J Alberto; Santuzzi, Alecia M

Abstract: This virtual HICSS-54 minitrack highlights the continued importance and growth o ... Expand

Abstract: This virtual HICSS-54 minitrack highlights the continued importance and growth of geographically distributed collaboration in organizations and networks. The ongoing global COVID-19 pandemic has highlighted and greatly accelerated this practice in most private, public, and non-profit organizations. The minitrack explores many of these questions, using a wide variety of research methods and approaches. Collapse

Semantic filters: coordination theory

Topics: computer supported cooperative work pandemic organizational control virtual teamwork innovation management

Methods: case study personal interview qualitative interview

Theories: coordination theory
Combatting the Neutralization of Security Policy Violations: Insights from the Healthcare Sector

2021 | European Conference On Information Systems | Citations: 0
Authors: Frank, Muriel

Abstract: Employees who do not adhere to security policies and regulations are a major co ... Expand

Abstract: Employees who do not adhere to security policies and regulations are a major concern for today's organizationsespecially in the healthcare sector. Prior research revealed that individuals often use neutralization techniques to justify their non-compliant security behaviors. It therefore seems requisite to investigate how to overcome such rationalizations and how to strengthen an individual's intent to follow security rules. Building on both neutralization theory and relational coordination theory, we propose a theoretical model linking the quality of relational ties to coping responses and information security policy violations. With the help of 199 young healthcare professionals, we provide evidence that factors like sharing the same goal and mutual respect can significantly reduce the usage of neutralization techniques. Our results add to the growing body of behavioral information security research and offer new insights on the impact of relationships in the workplace. Collapse

Semantic filters: coordination theory

Topics: information security policy violation data security IT security threat security policy organizational context

Methods: survey factor analysis data transformation structural equation modeling chi squared test

Theories: coordination theory neutralization theory
Relating agility and electronic integration: The role of knowledge and process coordination mechanisms
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2021 | Journal of Strategic Information Systems | Citations: 0
Authors: Nazir, Salman; Pinsonneault, Alain

Abstract: Current competitive environments necessitate that firms pursue electronic integr ... Expand

Abstract: Current competitive environments necessitate that firms pursue electronic integration in parallel to agility. However, most research to date has examined integration and agility relatively independently and has overlooked the relationship between them. Using coordination theory, this paper suggests that integration enables the two capabilities of agility (i.e., sensing and responding). Results from a study of 303 business unit operations of manufacturing organizations show that integration within business units and with outside partners is positively associated with process coupling of the value chain, both internally and externally. Further, both types of integration are positively associated with knowledge flow within and outside the business unit. In turn, both lead to higher capability to sense change in the business environment and respond to it with agility. This research helps us understand the integration-agility relation better by investigating the role of the knowledge and process capabilities. Collapse

Semantic filters: coordination theory

Topics: knowledge sharing IT work business-to-business website anonymity

Methods: survey card sorting mediation analysis partial least squares regression expert panel

Theories: coordination theory
ADR for Big-Data IT Artifact Development: An Escalation Management Example

2020 | International Conference on Information Systems | Citations: 0
Authors: Oberdorf, Felix; Stein, Nikolai; Walk, Nicolas; Griebel, Matthias; Flath, Christoph

Abstract: Recent advances in Industry 4.0 could help the manufacturing industry to overcom ... Expand

Abstract: Recent advances in Industry 4.0 could help the manufacturing industry to overcome increasing global competition by automating redundant processes such as the handling of errors. In this paper, we present the development of an escalation management system applying the action design research method. Considering additional business data sources, we design a resulting big-data IT artifact with an integrated analytics engine. To this end, we cooperate with a German manufacturing company to roll-out the system. We show its value as the system significantly reduces the duration of escalations. Subsequently, we formalize our learning in the context of related research and highlight the importance of integrated and automated analytics, especially relating to additional business data sources. Considering additional business data sources, we provide an overview of future research activities such as the extended integration of machine learning methods. Collapse

Semantic filters: coordination theory

Topics: computer hardware big data database system logistics management low code development platform

Methods: design artifact design principle design science action design research machine learning method

Theories: coordination theory
Coordination artifacts in Agile Software Development
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2020 | Information and Organization | Citations: 1
Authors: Zaitsev, Anna; Gal, Uri; Tan, Barney

Abstract: Agile Software Development is characterized by collaborative social interactions ... Expand

Abstract: Agile Software Development is characterized by collaborative social interactions and fast-paced and iterative changes in project requirements. Much of the extant Agile development literature focuses on team and organizational aspects of Agile development projects. However, coordination mechanisms used within Agile projects have received less attention. Particularly, existing research lacks a discussion on how artifacts are applied in Agile software development to support project coordination, and how their potential for information richness and mutability impact their ability to support coordination. To address these issues, we conducted a case study of an Agile development project that involved customer and vendor organizations. Our case follows the interactions between the two organizations, identifies the different types of artifacts that they utilized to coordinate their joint activities throughout the various phases of the project, and traces the enactment of these artifacts' informational potential. Our study reveals that the organizations applied four different types of coordination artifacts - Foundational, Projective, Exposition and Indicative artifacts – to address different coordination challenges that arose throughout the project. The four types of artifacts were characterized by varying levels of information richness and mutability, which were shaped to support the Agile activities within which they were used. Our study enriches the understanding of the role of coordination artifacts in Agile projects, provides insights on the informational potential of the artifacts, and highlights some of the pitfalls than can result from misunderstanding object use. Collapse

Semantic filters: coordination theory

Topics: agile software development media richness usability systems development IT development project

Methods: design methodology qualitative interview case study qualitative coding single case study

Theories: coordination theory theory of affordance
Impacts of Machine Learning on Work

2019 | HICSS | Citations: 14
Authors: Crowston, Kevin; Bolici, Francesco

Abstract: The increased pervasiveness of technological advancements in automation makes it ... Expand

Abstract: The increased pervasiveness of technological advancements in automation makes it urgent to address the question of how work is changing in response. Focusing on applications of machine learning (ML) that automate information tasks, we present a simple framework for identifying the impacts of an automated system on a task. From an analysis of popular press articles about ML, we develop 3 patterns for the use of ML: decision support, blended decision making and complete automation. We further consider how automation of one task might have implications for other tasks. Our main conclusion is that designers have a range of options for systems and that automation of tasks is not the same as automation of work. Collapse

Semantic filters: coordination theory

Topics: artificial intelligence decision support system support decision making big data

Methods: conceptual modelling business process model and notation machine learning literature sample business process modeling

Theories: coordination theory
Phenomenon-based problematization: Coordinating in the digital era
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2019 | Information and Organization | Citations: 0
Authors: Gkeredakis, Manos; Constantinides, Panos

Abstract: Identifying and revising outdated theoretical assumptions and metaphors is cruci ... Expand

Abstract: Identifying and revising outdated theoretical assumptions and metaphors is crucial to build new theory about emerging digitally-enabled coordination phenomena. Based on an extensive review of the extant coordination literature, however, we ﬁnd that the majority of published manuscripts in top IS and management journals has adopted the well-known and understood (by authors, editors and reviewers alike) strategies of “gap-spotting”, i.e., pointing at gaps in knowledge, and/or “theory-borrowing”, i.e., borrowing unfamiliar theories from a diﬀerent discipline, to construct and legitimize contributions. Hardly any manuscript has systematically used a problematization strategy, i.e. a theory-building strategy that focuses on explicating and revising underlying theoretical assumptions. To improve the explicit and systematic use of problematization, we do two things. First, we distinguish between phenomenon-driven and theorydriven problematization and hence outline options for how researchers could adopt the former. Second, we explicitly problematize the extant coordination literature. We show that, in contrast to its alternatives, problematization helps coordination researchers identify and address the limits of existing theoretical metaphors, which are dominant in the literature. Collapse

Semantic filters: coordination theory

Topics: knowledge work organization structure digital ecosystem computer hardware

Methods: theory development theoretical contribution

Theories: coordination theory social practice theory

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Found 95 articles

The Effect of Role-Based Product Representations on Individual and Team Coordination Practices: A Field Study of a Globally Distributed New Product Development Team

Tokens Matter

The Moderating Effect of IT Capability on the Relationship between Implicit Coordination and Team Output Ranking in Coal Mines

Distributed Collaboration in Organizations and Networks (DCONs)

Combatting the Neutralization of Security Policy Violations: Insights from the Healthcare Sector

Relating agility and electronic integration: The role of knowledge and process coordination mechanisms

ADR for Big-Data IT Artifact Development: An Escalation Management Example

Coordination artifacts in Agile Software Development

Impacts of Machine Learning on Work

Phenomenon-based problematization: Coordinating in the digital era