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Leapfrogging Healthcare Service Quality in Sub-Saharan Africa: The Utility-Trust Rationale of Mobile Payment Platforms
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2022 | European Journal of Information Systems | Citations: 0
Authors: Nwankpa, Joseph K.; Datta, Pratim

Abstract: Can mobile payment platforms (MPPs) elevate Sub-Saharan Africa’s (SSA) healthcar ... Expand

Abstract: Can mobile payment platforms (MPPs) elevate Sub-Saharan Africa’s (SSA) healthcare service quality (HSQ)? In a region home to more than one billion people yet beset by a paucity of services and infrastructure, mobile devices and platforms are rapidly gaining ground. Rising healthcare needs and costs along with the fact that more than 60% of SSA lives in areas nearly 1.5 miles away from paved roads that lead to hospitals and banks, accessibility to traditional financial services remains a serious concern. As Sub-Saharan hospitals increase billing access via mobile payment platforms, there is little understanding of whether and how mobile payment platforms influence healthcare service quality (HSQ).Drawing upon economic utility and trust perspectives, this study develops an integrative model to examine mobile payment platform utility’s impact on patient trust, commitment, and HSQ perceptions. The model is empirically tested using a survey of 527 patients from the West African country of Nigeria. Results reveal a distinct amalgam of MPP utility, trust, and commitment as antecedents to HSQ perceptions, thus generating important insights and contributing to the ongoing inquiry of how digital platforms in developing countries can influence socio-economic development. Overall, the results support the study’s hypotheses and underscore the important role of MPPs. Collapse

Semantic filters: cluster sampling construct definition

Topics: digital platform mobile system mobile platform mobile payment service quality

Methods: survey data transformation survey design factor analysis PLS tool
Development and validation of an instrument to measure user perceived service quality of mHealth
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2013 | Information & Management | Citations: 41
Authors: Akter, Shahriar; D’Ambra, John; Ray, Pradeep

Abstract: The role of service quality in fostering the growth of mHealth services has gain ... Expand

Abstract: The role of service quality in fostering the growth of mHealth services has gained much attention in the academic and practitioner communities. However, empirical research in this area has been beset by inadequate conceptualization and the lack of a validated scale. This study addresses these limitations by theoretically conceptualizing and empirically validating a multidimensional service quality scale in the mHealth context. The findings show that mHealth service quality is a hierarchical, multidimensional, and reflective construct, which consists of three primary dimensions and eight subdimensions. The results also confirm that the mHealth service quality scale is more effective at predicting satisfaction and continuance in a nomological network. Collapse

Semantic filters: cluster sampling construct definition

Topics: service quality mobile health system quality data quality privacy

Methods: data transformation survey psychometrics factor analysis exploratory factor analysis

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Leapfrogging Healthcare Service Quality in Sub-Saharan Africa: The Utility-Trust Rationale of Mobile Payment Platforms

Development and validation of an instrument to measure user perceived service quality of mHealth