Reconceptualizing users: The roles and activities of people as they engage with digital technologies

2023 | Journal of Information Technology | Citations: 0

Authors: Baskerville, Richard L; Myers, Michael D

Abstract: The concept of the user has persisted in information systems research and practi ... Expand

Abstract: The concept of the user has persisted in information systems research and practice since the field’s inception in the 1950s. However, the roles that people play and the activities they perform have changed considerably over time. People now engage with digital technologies for all kinds of activities and in all kinds of ways, including for both personal and professional purposes. Hence, the purpose of this paper is to reconceptualize the term “user.” We discuss the various activities that people engage in with digital technologies, the myriad roles they play, and an essential shift in what the term “user” means. Users might be active in shaping how a particular information system is used, they might be partners with an information system, they might be used by an information system, and they may spend sizable parts of their lives living essentially within information systems. We conclude by discussing the implications for the IS discipline of reconceptualizing the term “user.” Collapse

Topics: IS discipline mobile application societal evaluation criteria IT workforce organizational context

Methods: usage data

Theories: sociotechnical systems theory socio technical theory

Unraveling the behavioral influence of social media on phishing susceptibility: A Personality-Habit-Information Processing model

2023 | Information & Management | Citations: 0

Authors: Frauenstein, Edwin Donald; Flowerday, Stephen; Mishi, Syden; Warkentin, Merrill

Abstract: Frequent and habitual engagement with social media can reinforce certain activit ... Expand

Abstract: Frequent and habitual engagement with social media can reinforce certain activities such as sharing, clicking hyperlinks, and liking, which may be performed with insufficient cognition. In this study, we aimed to examine the associations between personality traits, habits, and information processing to identify social media users who are susceptible to phishing attacks. Our experimental data consisted of 215 social media users. The results revealed two important findings. First, users who scored high on the personality traits of extraversion, agree­ ableness, and neuroticism were more likely to engage in habitual behaviors that increase their susceptibility to phishing attacks, whereas those who scored high on conscientiousness were less likely. Second, users who habitually react to social media posts were more likely to apply heuristic processing, making them more sus­ ceptible to phishing attacks than those who applied systematic processing. Collapse

Topics: phishing Facebook personality social media electronic mail

Methods: survey structural equation modeling survey design theory development self reported survey

Theories: big five model Maslow motivation theory uses and gratifications theory technology acceptance model theory of planned behavior

Defining Information Systems Concepts for Uncharted Waters

2023 | Americas Conference on Information Systems | Citations: 0

Authors: Hassan, Nik Rushdi

Abstract: This article raises the level of discourse about the role of concepts in the in ... Expand

Abstract: This article raises the level of discourse about the role of concepts in the information systems (IS) field. Concepts are the irreducible and indispensable elements of theory. It is through the invention of new concepts that disciplines are able to navigate uncharted waters. Without new concepts, not only will we be unable to comprehend unprecedented phenomena, we will not be able to tame their less than desirable implications. Concepts are distinguished from constructs, which IS researchers are more familiar with, but which enter the research process too late for any creative theorizing. A brief example of how concepts are defined illustrates the usefulness of concept analysis. Collapse

Topics: cloud computing distributed computing Wikipedia cloud storage computer system

Introduction to Minitrack Big Data and Analytics: Pathways to Maturity

2023 | HICSS | Citations: 0

Authors: Kaisler, S.; Armour, F.; Espinosa, J.

Abstract: This minitrack features six papers describing and assessing several aspects of ... Expand

Abstract: This minitrack features six papers describing and assessing several aspects of Big Data and Analytics. Key papers include two on assessing concept drift in machine learning applications and a continuing investigation of the issues and challenges facing Big Data and Analytics over the next several years. Collapse

Topics: big data computer system armed conflict cloud computing explainable artificial intelligence

Methods: experiment cluster analysis machine learning computational algorithm convolutional neural network

Phishing Susceptibility in Context: A Multilevel Information Processing Perspective on Deception Detection

2023 | Management Information Systems Quarterly | Citations: 0

Authors: Wright, Ryan; Johnson, Steven; Kitchens, Brent

Abstract: Despite widespread awareness of risks, significant investments in cybersecurity ... Expand

Abstract: Despite widespread awareness of risks, significant investments in cybersecurity protection, and substantial economic incentives to avoid security breaches, organizations remain vulnerable to phishing attacks. Phishing research has informed effective practical interventions to address phishing susceptibility that emphasize the importance of broadly applicable IT security knowledge. Yet employees still frequently fall victim to phishing attempts. To help understand why, we conceptualize phishing susceptibility as the failure to differentiate between deceptive and legitimate information processing requests that occur within the context of an employee's typical job responsibilities. We apply this contextual lens to identify characteristics of knowledge workers' organizational task and social context that may enhance or diminish performance in detecting deception in phishing email attempts. To test our hypotheses, we conducted a study in which employees of the finance division of a large university encountered simulated email-based phishing attempts as part of their normal work routine. We found evidence supporting our hypotheses that an individual's susceptibility to phishing attacks is influenced by their position in the knowledge flows of the organization and by the impact of workgroup responsibilities on their cognitive processing. We contend that phishing susceptibility is not merely a matter of IT security knowledge but is also influenced by contextualized, multilevel influences on information processing. As phishing attacks are increasingly targeted to specific organizational settings, it is even more important to incorporate this contextualized information processing view of phishing susceptibility. Collapse

Topics: phishing electronic mail system support IT security email phishing

Methods: theory development literature study simulation logistic regression survey

Identifying the idiosyncrasies of behavioral information security discourse and proposing future research directions: A Foucauldian perspective

2023 | Journal of Information Technology | Citations: 0

Authors: Liang, Nan (Peter); Hirschheim, Rudy; Luo, Xin (Robert); Hollingsworth, Hayden

Abstract: Information security (InfoSec)–related behaviors have been defined in many diffe ... Expand

Abstract: Information security (InfoSec)–related behaviors have been defined in many different ways in the security literature. Indeed, the coexistence of varying terms describing IS security behaviors could be seen as a conceptual inconsistency. However, we believe that it could also be construed as the sign of a vivid and living field embracing dispersed objects of study without changing the disciplinary discourse itself. To test this belief, we conduct a two-part study. Study 1 analyzes the definitions of InfoSec-related behaviors in the existing security literature. The result of Study 1 uncovers the Foucauldian rules that make possible the discourse on behavioral information security, including the surface of emergence, authorities of delimitation, and the grids of specification. Study 1 also indicates that, although behavioral Information Systems Security (ISS) shares the three rules with other disciplines, it is the only field that studies the relations between them. We therefore propose a disciplinary question that reflects this idiosyncrasy. We then conduct Study 2, using Foucault’s view on preconceptual schemata as a theoretical lens, to identify understudied areas in the ISS literature. We found that the existing literature utilizes two variations of the actor and organization schemata to form or to adapt concepts, and utilize two different approaches to study these two variations, namely, an antecedents approach and a dialectics approach. It is noteworthy that the latter is important but understudied in the literature. We then draw an analogy from moral studies to develop three concepts for future ISS research, namely, Stages of Awareness Development, Security Agency, and Security Disengagement. Collapse

Topics: security policy organizational context decision making IT security bring your own device

Methods: theory development literature sample post-hoc analysis qualitative content analysis structured literature research

Theories: agency theory

Technological Entitlement: It’s My Technology and I’ll (Ab)Use It How I Want To

2022 | Management Information Systems Quarterly | Citations: 0

Authors: Amo, Laura; Grijalva, Emily; Herath, Tejaswini; Lemoine, G. James; Rao, H. Raghav

Abstract: Entitlement has been identified as a potentially valuable employee characteristi ... Expand

Abstract: Entitlement has been identified as a potentially valuable employee characteristic in the prediction of computer abuse but has not been studied systematically in the IS domain. We introduce the construct of technological entitlement as the persistent sense of being more deserving of technological resources, uses, and privileges compared to other employees. Adapting a model of general entitlement to the work technology context, we theorize that technological entitlement predicts computer abuse and that this relationship is amplified by perceptions of technology restriction. After developing and validating a scale to measure technological entitlement, we conduct three studies with working adult samples to test our hypotheses. In Study 1 (n = 187), using a behavioral design, we find that technological entitlement predicts computer abuse behavior (beyond general entitlement) and that this relationship is stronger when employees perceive organizational restrictions on technology usage. We replicate these findings in Study 2 (n = 339) with an experiment. In Study 3 (n = 156), we manipulate the context of restrictiveness within our experimental vignette to establish the generalizability of our moderator. We discuss how technological entitlement helps explain existing inconsistencies in the effectiveness of deterrence measures as well as other theoretical and practical implications of our work. Collapse

Topics: IT security threat information system use IT policy personality IT supported collaboration

Methods: theory development survey survey design experiment data transformation

Consumer Adoption of Artificial Intelligence: A Review of Theories and Antecedents

2022 | HICSS | Citations: 0

Authors: Bawack, Ransome; Desveaud, Kathleen

Abstract: Recently, people are increasingly adopting technologies powered by artificial in ... Expand

Abstract: Recently, people are increasingly adopting technologies powered by artificial intelligence (AI) in their everyday lives. Several researchers have investigated this phenomenon using several theoretical perspectives to explain the motivations behind such behaviour. Our paper reviews this body of knowledge to highlight the technologies, theories, and antecedents of AI adoption investigated this far in academic research. By analysing publications found in Harzing's Journal Quality List, this paper identifies 52 publications on user adoption of AI, 198 antecedents, and 36 theoretical perspectives used to explain user adoption of AI. The most widely used theoretical perspectives in this area of research are the technology acceptance model (TAM) and the unified theory of acceptance and use of technology (UTAUT). Meanwhile, perceived usefulness, perceived ease of use, and trust are the most studied antecedents. Finally, we discuss the implications of these findings for future research on AI adoption by consumers. Collapse

Topics: artificial intelligence user acceptance social influence technology adoption database system

Methods: literature study chatbot

Theories: technology acceptance theory unified theory of acceptance and use of technology

MEET YOUR NEW COLLE(AI)GUE – EXPLORING THE IMPACT OF HUMAN-AI INTERACTION DESIGNS ON USER PERFORMANCE

2022 | European Conference On Information Systems | Citations: 0

Authors: Braun, Marvin; Greve, Maike; Riquel, Johannes; Brendel, Alfred Benedikt; Kolbe, Lutz

Abstract: Artificial Intelligence (AI) has an increasing impact on industries, establishi ... Expand

Abstract: Artificial Intelligence (AI) has an increasing impact on industries, establishing a new way of solving tasks and automating work routines. While AI-based systems have become new colleagues for some processes, the tasks of some humans have shifted towards supervising AI. Essentially, humans need to adapt to a new form of interaction with AI-based systems because AI functioning is more similar to cognitive processes of humans than traditional information systems, e.g., in terms of their intransparent decision making. Previous research indicates that AI adds new challenges to human-computer interaction, and new frameworks for human-AI interaction are developed. However, current research lacks empirical research on the design of such interactions. We conducted a 2x2x2 experiment of AIsupported information extraction and measured the ability of participants to validate the extracted information by the AI. Our results indicate that the design of human-AI interaction significantly impacts users' supervising performance.interaction and the current state of research. Second, the SDT is explained and applied to derive hypotheses regarding human-AI interaction. Collapse

Topics: artificial intelligence human AI collaboration decision support system human computer interaction human resource management

Methods: experiment ANOVA parametric test information extraction theoretical contribution

Theories: signal detection theory

Is Organizational Commitment to IT Good for Employees? The Role of Industry Dynamism and Concentration

2022 | Management Information Systems Quarterly | Citations: 1

Authors: Engelen, Andreas; Rieger, Verena; Wehner, Marius; Heidemann, Fabian

Abstract: While research on the consequences of organizational commitment to IT has focuse ... Expand

Abstract: While research on the consequences of organizational commitment to IT has focused on outcomes of interest to shareholders, such as profitability and firm value, recent research has also considered other stakeholders that might benefit from an increased organizational commitment to IT, especially customers. We extend this line of the literature by investigating the benefits of a firm’s organizational commitment to IT for firms’ employees, a stakeholder group that uses and depends heavily on IT in its daily work. This exploratory study links a firm’s organizational commitment to IT with the nonmonetary employee metrics of job satisfaction and work-life balance and embeds these associations in the industry’s dynamism and concentration. We test our research model with a multi-industry dataset of 523 firms from the S&P 500 (2008-2017 period). Our findings indicate that an organizational commitment to IT may facilitate job satisfaction and work-life balance but only when industry dynamism and industry concentration are low. Additional analyses show that IT commitment’s influence on these outcomes depends on the firm’s commitment to particular IT technologies; for instance, organizational commitments to cloud technology and remote technology are particularly positively associated with work-life balance. Collapse

Topics: organizational commitment job satisfaction cloud computing computer supported cooperative work remote work

Methods: Compustat robustness check survey regression analysis method Anderson-Darling test

Theories: stakeholder theory theory of job satisfaction resource based view of the firm