The multiplexity of diagrams and prototypes in requirements development

2023 | Information and Organization | Citations: 0

Authors: Ciriello, Raffaele Fabio; Richter, Alexander; Schwabe, Gerhard; Mathiassen, Lars

Abstract: Information systems development (ISD) requires dynamic and flexible ways of wor ... Expand

Abstract: Information systems development (ISD) requires dynamic and flexible ways of working, particularly when developing requirements in collaboration with customers. Although prior research has acknowledged the importance of objects to support ISD practices, there has been a lack of frameworks to help discern the multiple overlapping roles objects play to support requirements development in a variety of ways throughout an ISD project. This paper explores and theorizes this phenomenon by leveraging multiplexity as a theoretical lens to analyze an extensive qualitative data set from a case study at a Swiss multinational banking software provider. Results show how diagrams and prototypes both play the roles of epistemic, activity, boundary, and infrastructure objects as a reflection of how they are used in requirements development. Our analysis articulates how two classical requirements specifications play multiple overlapping roles to support dynamic and flexible ISD practices. Based on these findings, we advance a framework for discerning the multiplex role of objects in practice * Corresponding author. Collapse

Topics: banking sytem intranet software developer innovation management systems design

Methods: design artifact qualitative interview case study qualitative coding field study

Theories: boundary objects theory general systems theory

Becoming a blockchain user: understanding consumers’ benefits realisation to use blockchain-based applications

2023 | European Journal of Information Systems | Citations: 0

Authors: Raddatz, Nirmalee; Coyne, Joshua; Menard, Philip; Crossler, Robert E

Abstract: Data breaches and cyber incidents are on the rise, and companies continually res ... Expand

Abstract: Data breaches and cyber incidents are on the rise, and companies continually research new technologies to defend against attacks and protect customer data. The blockchain is a data store designed to promote data privacy, as well as transaction integrity. Enterprises in several industries, especially banking, have investigated the implementation of blockchain-based databases to replace centralised databases as one mechanism for protecting customers’ data by separating transactional data from personally identifiable information. Despite the blockchain’s privacy protections, consumers remain largely unaware of these benefits. Building on the Health Belief Model (HBM), we include privacy concerns and inertia as critical factors that influence consumers’ perceptions of blockchain-based databases’ benefits. Using a sample of 304 respondents, we test a theoretical model incorporating these factors. Our study results indicate threat severity, threat susceptibility, awareness, and inertia significantly influence the perceived benefits of blockchain, which has a significant positive influence on consumers’ intention to switch to blockchain-based applications. Although consumers’ comfort with the status quo of traditional banking mechanisms is a significant barrier to the realisation of blockchain banking applications benefits, additional awareness of consumer privacy protections can persuade customers to use the blockchain-based applications, especially if they exhibit heightened privacy concerns. Collapse

Topics: blockchain database system information privacy concern privacy banking sytem

Methods: survey survey design chi squared test structural equation modeling expert panel

Theories: health belief model loss aversion

Social Influence Effect on Consumers’ Intention to Adopt Mobile Banking Services

2022 | Information Systems Management | Citations: 0

Authors: Arruda Filho, Emílio José Montero; Nogueira, Aline Cristina Lobo; Costa, Everaldo Marcelo Souza da

Abstract: This article analyzes how the perception of risk moderates the relationships bet ... Expand

Abstract: This article analyzes how the perception of risk moderates the relationships between social influence and the characteristics of personal innovativeness (PI), perceived utility (PU) and trust, leading to an increase in the adoption process for mobile banking. A quantitative study was developed, using partial least squares SEM. It was identified that social influence is antecedent of PI, PU and trust in the adoption of mobile banking and perceived risk moderates these relations described. Collapse

Topics: social influence banking sytem mobile application user experience technology adoption

Methods: partial least squares regression partial least squares path modeling survey PLS tool structural equation modeling

An Empirical Investigation of Intent to Adopt Mobile Payment Systems Using a Trust-based Extended Valence Framework

2022 | Information Systems Frontiers | Citations: 0

Authors: Chin, Amita Goyal; Harris, Mark A.; Brookshire, Robert

Abstract: The purpose of this research is to assess the impact of trust, when balanced wit ... Expand

Abstract: The purpose of this research is to assess the impact of trust, when balanced with risk and benefit, on consumer intention to adopt mobile payment systems. A research model is created to assess intent based on perceived trust, along with three antecedents – privacy, security, and familiarity – and packaged with an extended valence framework that takes into account the opposing notions of perceived risk and perceived benefit. Following a pilot study of 76 participants, data is collected from a survey of 234 respondents and is analyzed using consistent Partial Least Squares (PLSc). Results indicate that perceived benefit and perceived trust are the most important influences on the intention to use mobile payment systems, and that the perceived risk of using mobile payment systems has little or no impact on intention to use. The risk result is explained by motivational avoidance theory and institutional dependence. Collapse

Topics: electronic payment usage intention privacy information privacy concern mobile system

Methods: survey consistent partial least squares path modeling literature study survey design descriptive statistic

Theories: cognitive dissonance theory control theory system justification theory theory of reasoned action

Achieving a Balance Between Privacy Protection and Data Collection: A Field Experimental Examination of a Theory-Driven Information Technology Solution

2022 | Information Systems Research | Citations: 0

Authors: Liu, Bailing; Pavlou, Paul A.; Cheng, Xiufeng

Abstract: Companies face a trade-off between creating stronger privacy protection policies ... Expand

Abstract: Companies face a trade-off between creating stronger privacy protection policies for consumers and employing more sophisticated data collection methods. Justice-driven privacy protection outlines a method to manage this trade-off. We built on the theoretical lens of justice theory to integrate justice provision with key privacy protection features and conceptualized the extent to which these features affect privacy concerns and information disclosure behavior. Notably, we proposed an information technology (IT) solution to balance the trade-off between privacy protection and consumer data collection. In the context of mobile banking applications, we prototyped a theory-driven IT solution, referred to as negotiation, active-recommendation privacy policy application, which enables customer service agents to interact with and actively recommend personalized privacy policies to consumers. We benchmarked our solution through a field experiment relative to two conventional applications: a non-negotiation privacy policy application (only a nonnegotiable privacy statement is posted) as a base method and a negotiation, non-active-recommendation privacy policy application (only a negotiation feature is integrated with the privacy policy). The results showed that the proposed negotiation, active-recommendation privacy policy application decreased privacy concerns and increased consumers’ information disclosure intentions and actual disclosure behavior. A post hoc analysis corroborated these findings, indicating that our design enhanced perceived procedural justice, interactional justice, and distributive justice among consumers and made them feel comfortable to disclose their personal information. Likewise, companies would be able to collect additional personal information from consumers, thereby contributing to a privacy-friendly environment. We discuss contributions and the implications of our proposed IT solution for consumers, companies, developers, and public policy officials. Collapse

Topics: privacy mobile application information privacy concern data breach systems design

Methods: survey experiment field experiment theory development post-hoc analysis

Theories: justice theory distributive justice theory procedural justice theory social sciences theory information systems theory

A Multi-Dimensional Theory of Transparency, Trust, and Risk in Technology Adoption

2022 | International Conference on Information Systems | Citations: 0

Authors: Märtins, Julian; Kehl, Robin; Westmattelmann, Daniel; Schewe, Gerhard

Abstract: With regard to the complexity of emerging technologies, technology acceptance r ... Expand

Abstract: With regard to the complexity of emerging technologies, technology acceptance research examines the role of transparency, trusting beliefs, and perceived risks in individuals' technology adoption process. However, IS research lacks an established theoretical explanation of the interrelationship of those multi-dimensional constructs. Referring to organizational science, an integrative model considering transparency, trusting beliefs, and perceived risks is developed. To obtain generalizable results, we collected quantitative survey data for two different technologies: A banking app and a foodsharing app. The proposed research model was then tested using structural equation modeling and multigroup analysis. The results indicate that transparency should be understood as an antecedent of trusting beliefs. This relationship is technologyindependent, whereas the relationship between trusting beliefs and individuals' intention to use depends on the technology in question. The study also suggests that perceived risks are context-specific and should not generally be considered as moderators. Collapse

Topics: mobile application usage intention technology adoption privacy information exchange

Methods: survey structural equation modeling survey design partial least squares regression PLS tool

HOW MOBILE PHONES CONTRIBUTE TO THE SOCIAL INCLUSION OF WOMEN IN AFRICA: A NIGERIAN PERSPECTIVE

2020 | European Conference On Information Systems | Citations: 0

Authors: Abubakar, Naima; Kah, Muhammadou; Dasuki, Salihu

Abstract: Information and Communication Technologies (ICTs) are increasingly being recogn ... Expand

Abstract: Information and Communication Technologies (ICTs) are increasingly being recognised as vital tools with regards to the empowerment of marginalised individuals. Specifically, we investigate the impact of mobile phone use on the social inclusion of marginalised women in Nigeria. Our discussion focuses on what these women are able to achieve with their mobile phones and the implication of these achievements on their ability to effectively participate in society. We draw on a qualitative ethnographic study of resettled northern women in the southern city of Lagos to understand how mobile phone use contributes to their social inclusion. From our analysis we derive valuable capabilities such as to generate income, to be financially included, to maintain social relationships etc that are enabled for these women through mobile phone use as well as the social and environmental conditions that influence the realization of the capabilities. We illustrate how women exercise their agency to use mobile phones in ways that enhance their wellbeing and overall effective participation in this new society. Our findings contribute to the discourse on the role of ICT in the process of social inclusion for women Keywords: women, ICT, social inclusion, capability approach Twenty-Eighth European Conference on Information Systems (ECIS2020) -A Virtual AIS Conference. Abubakar et al. /How mobile phones contribute to . Collapse

Topics: mobile phone WhatsApp social media Facebook smartphone

Methods: qualitative interview focus group personal interview triangulation participant observation

Digital payment and banking adoption research in Gulf countries: A systematic literature review

2020 | International Journal of Information Management | Citations: 5

Authors: Alkhowaiter, Wassan Abdullah

Abstract: A B S T R A C TThe global spread and use of internet and mobile contributed to ... Expand

Abstract: A B S T R A C TThe global spread and use of internet and mobile contributed to the development of digital payments and baking. There is a lack of research which provides comprehensive synthesis and analysis of factors affecting the use and adoption of digital banking and payment methods in GCC countries. Thus, the aim of this paper is to provide a comprehensive literature review and perform weight and meta-analysis. By reviewing 46 studies, it was found that best predictors for digital payment and banking adoption in GCC countries are trust, perceived security and perceived usefulness. Based on the extensive literature review, the conceptual of factors affecting adoption digital banking and payment methods in Gulf countries model was proposed, which will set agenda for future research. Practitioners will be able to use the findings from this study to improve adoption and quality of digital banking and payment services Collapse

Topics: perceived usefulness behavioral intention perceived ease of use mobile payment online banking

Methods: survey meta analysis structural equation modeling literature study regression analysis method

Theories: technology acceptance model unified theory of acceptance and use of technology cultural dimensions theory extended unified theory of acceptance and use of technology information systems success model

INCLUSIVENESS IN A DIGITIZING WORLD – INVESTIGATING ICT AND WOMEN’S EMPOWERMENT

2020 | European Conference On Information Systems | Citations: 0

Authors: Graf, Vanessa

Abstract: Leaving no one behind is a fundamental principle for achieving the Sustainable ... Expand

Abstract: Leaving no one behind is a fundamental principle for achieving the Sustainable Development Goals (SDGs) 2030. In accordance with SDG 5 "Gender Equality", which aims to achieve gender equality and empowerment of all women and girls, this research focusses on the inclusion of women in development efforts. Specifically, we research the relationship between Information and Communication Technology (ICT) and women's empowerment. Two sequential studies are conducted. Study 1 outlines the key aspects of women's empowerment influenced by ICT via a structured literature review and the use of Amartya Sen's Capability Approach. Study 2 delineates the dynamics and future research potential of these initial findings by integrating them into a co-word analysis. Results outline the topic of ICT and women's empowerment as a relatively new field of research, which includes investigations of the relationship between ICT and "life and physical health" at its strategic heart. In addition, results outline the relationship of ICT with women's capabilities of "social relations", "education and knowledge", "paid work and other projects", and "bodily integrity and safety" to be potentially promising for further research. Collapse

Topics: social media social network information system use mobile phone mobile application

Methods: literature sample structured literature research cluster analysis bibliometric analysis co-citation analysis

A Study of Mobile Apps in the Banking Industry as Indicators of Meeting Consumer Needs

2019 | International Conference on Information Systems | Citations: 0

Authors: Ali, Radwan; Gallivan, Mike J; Sangari, Seema

Abstract: Because of the potential influence of smart devices on businesses, many firms st ... Expand

Abstract: Because of the potential influence of smart devices on businesses, many firms started to look for new ways to leverage the possibilities of mobile devices into their business practices. As far back as May 2012, the iTunes Store listed 1,809 iPhone apps for banking institutions. For this study, we are interested in assessing banking mobile app maturity with respect to advances in mobile development. We sought the user ratings of these apps. This study’s empirical analysis is based on quantitative metrics that were available on the iTunes website for three periods (2012, 2016 and 2018). The results of our analyses of data from 2012 to 2018 showed that there was an increase in customer ratings of mobile bank app. Further research is needed on the use of reviews and ratings into development decision-making in the banking industry. Collapse

Topics: mobile application spreadsheet website mobile application market digital distribution

Methods: F-test parametric test ANOVA Wald test simple linear regression