Design process knowledge for crisis-driven information systems solutions: Insights on building digital resilience from an action design research study

2023 | Information Systems Journal | Citations: 0

Authors: Tim, Yenni; Chiew, Thiam Kian; Lim, Hooi Min; Teo, Chin Hai; Ng, Chirk Jenn

Abstract: As global disruptions escalate, digital resilience (DR)—the capacity to anticipa ... Expand

Abstract: As global disruptions escalate, digital resilience (DR)—the capacity to anticipate, absorb, and adapt to external shocks by leveraging Information Systems (IS)—has become crucial for individuals and organisations confronting and managing unprecedented crises. This research advances understanding on how to develop DR, drawing on insights from an Action Design Research (ADR) study conducted during the COVID-19 pandemic. Our research explores a particular facet of DR: the capacity to manage exogenous shocks through the design of new IS solutions. We introduce the ADAPT framework, comprising five key enablers—Agility, Designation, Alignment, Participation, and Trust—recommended to support design teams developing IS solutions during and for crises. Our ADR project, which resulted in the creation of a telemonitoring system used by over 115 frontline healthcare workers to monitor the symptoms of more than 1000 COVID-19 patients, demonstrates the instrumental role these five enablers play in supporting a crisis-propelled IS design process that is urgent, resource-limited, and multi-partite. By presenting new design process knowledge and practical recommendations that guide crisis-driven IS design, we aim to equip design teams with the understanding they need to effectively navigate similar challenges in the future. We also hope to inspire and support IS researchers to apply their expertise in the design, deployment, and use of IS solutions to contribute to crisis-driven design endeavours that tackle the pressing and urgent challenges of our time. Collapse

Topics: systems design digital dashboard pandemic participatory design Telegram

Methods: design process design artifact design science chatbot expert panel

Theories: boundary objects theory lemon market theory

Sustainability Design Principles for a Wildlife Management Analytics System: An Action Design Research

2021 | European Journal of Information Systems | Citations: 9

Authors: Pan, Shan L.; Li, Mingwei; Pee, L.G.; Sandeep, M.S.

Abstract: Wildlife management is becoming increasingly critical to improving the sustainab ... Expand

Abstract: Wildlife management is becoming increasingly critical to improving the sustainability of biodiversity and the welfare of human beings. This paper uses affordance as a lens to explore the design of information systems that can assist in managing wildlife in protected areas. Through an action design research (ADR) study with a forest department, we develop and test design principles for a class of wildlife management analytics system (WMAS). We identify the initial design principles, including elements of the action potential, materiality, and boundary condition, and iteratively refine them based on an instantiation of WMAS through two iterations of design and implementation cycles. Through our work, we contribute to design knowledge by abstracting the artefacts, design principles in particular, and the ADR approach by generalising two new activities and corresponding principles when designing analytical models. Our findings can also be used to address a class of similar problems and systems in practice. Collapse

Topics: affordance user experience usability geographic information system extract transform load process

Methods: design principle design artifact action design research computational algorithm design science

Theories: theory of affordance

IS for Good – 10 years to SDG: Where we have been and where we need to go?

2020 | International Conference on Information Systems | Citations: 0

Authors: Leong, Carmen; Tan, Felix; Ahuja, Manju

Abstract: Information technologies plays a significant role in contributing to the Sustain ... Expand

Abstract: Information technologies plays a significant role in contributing to the Sustainable Development Goals (SDGs) of the United Nations by 2030. While the Information Systems (IS) community continues to acknowledge the impacts of our individual work and projects, it is imperative to have a collective view of the work within our discipline to understand the synergies between projects and to enable the dissemination of existing knowledge to policymakers and decision makers. This short paper conducts a literature review to synthesize IS research. By drawing a direct link between IS research and SDGs, this paper bridges the gap between research and policy. We offer observations based on our preliminary analysis of the following aspects: SDG focus areas measurement of SDGs, IT artifacts and level of analysis, to better inform what we can do as a discipline in the next 10 years. Collapse

Topics: information and communication technology for development green IS societal evaluation criteria smart city government system

Methods: literature sample design artifact literature study action research action design research