Gamified monetary reward designs: Offering certain versus chance-based rewards

2023 | Information Systems Journal | Citations: 0

Authors: Adam, Martin; Reinelt, Annika; Roethke, Konstantin

Abstract: To motivate visitors to engage with websites, e-tailers widely employ monetary r ... Expand

Abstract: To motivate visitors to engage with websites, e-tailers widely employ monetary rewards (e.g., vouchers, discounts) in their website designs. With advances in user interface technologies, many e-tailers have started to offer gamified monetary reward designs (MRDs), which require visitors to earn the monetary reward by playing a game, rather than simply claiming the reward. However, little is known about whether and why gamified MRDs engage visitors compared to their non-gamified counterpart. Even less is known about the effectiveness of gamified MRDs when providing certain or chance-based rewards, in that visitors do or do not know what reward they will gain for successfully performing in the game. Drawing on cognitive evaluation theory, we investigate gamified MRDs with certain or chance-based rewards and contrast them to non-gamified MRDs with certain rewards in user registration systems. Our results from a multi-method approach encompassing the complementary features of a randomised field experiment (N = 651) and a randomised online experiment (N = 330) demonstrate differential effects of the three investigated MRDs on user registration. Visitors encountering either type of gamified MRD are more likely to register than those encountering a non-gamified MRD. Moreover, gamified MRDs with chance-based rewards have the highest likelihood of user registrations. We also show that MRDs have distinct indirect effects on user registration via anticipated experiences of competence and sensation. Overall, the paper offers theoretical insights and practical guidance on how and why gamified MRDs are effective for e-tailers. Collapse

Topics: website electronic mail electronic commerce gamification website design

Methods: experiment randomized field experiment survey experimental task mixed method

Theories: cognitive evaluation theory self determination theory

Human-in-Control: A Human-Centered Model of Adaptation to AI Augmentation

2023 | International Conference on Information Systems | Citations: 0

Authors: Afiouni, Rania; Pinsonneault, Alain

Abstract: Artificial Intelligence's (AI) potential to augment knowledge workers' jobs bri ... Expand

Abstract: Artificial Intelligence's (AI) potential to augment knowledge workers' jobs brings about significant transformation in their work, permeating their entire job beyond the automated tasks. Consequently, their established control perceptions can be disrupted. We therefore propose a model of worker adaptation to the AI work environment via personal control processes aimed at aligning the environment and the self. The Humanin-Control (HiC) model is a dialectical process of trust in AI's task execution ability and direct control over tasks that synthesizes in an expectation of delegation success leading to one of four control processes-expansive, opportunistic, investigative, preventive, and disengaging. The reached control state ranges from augmenting to reducing or, in extreme cases, slides down to uncontrollability. These states are transient, with feedback potentially prompting adaptive recalibration and state changes. Our study introduces personal control as an adaptive process in augmentation, expanding adaptation's scope and guiding human-centered empirical investigations of job-wide adaptation. Collapse

Topics: artificial intelligence knowledge work organizational context accounting

Methods: theory development synthesis

Brand Crisis and Customer Relationship Management on Social Media: Evidence from a Natural Experiment from the Airline Industry

2023 | Information Systems Research | Citations: 0

Authors: Al Balawi, Ramah; Hu, Yuheng; Qiu, Liangfei

Abstract: In this study, we investigate the effect of a brand crisis on the customer relat ... Expand

Abstract: In this study, we investigate the effect of a brand crisis on the customer relationship management (CRM) efforts of brands on social media. Despite the opportunities social media offers to brands to connect and engage with customers, it is still unclear how a brand crisis can change a brand’s social CRM efforts. Social media platforms can amplify the negative consequences of a brand crisis. However, the unique and public nature of social media platforms can offer new means for brands to handle a brand crisis and publicly manage their customer relationships. Compared with traditional CRM, social media enables brands to communicate with their customers publicly, which can strengthen their relationships with customers and maintain higher levels of customer engagement. Leveraging a natural experiment setting, we investigate the impact of the United Airlines crisis on three dimensions of social CRM efforts: informativeness, timeliness, and attentiveness. Contrary to traditional CRM efforts and recommendations, we find that the brand crisis increases informativeness efforts but reduces timeliness and attentiveness efforts.History: Yong Tan, Senior Editor; Beibei Li, Associate Editor.Supplemental Material: The online appendix is available at https://doi.org/10.1287/isre.2022.1159. Collapse

Topics: social media Twitter customer service customer satisfaction customer relationship management

Methods: mediation analysis longitudinal research robustness check natural experiment experimental group

How Can You Verify that I Am Using AI? Complementary Frameworks for Describing and Evaluating AI-Based Digital Agents in their Usage Contexts

2023 | HICSS | Citations: 0

Authors: Alter, Steven

Abstract: This essay explains complementary frameworks for understanding and managing AI i ... Expand

Abstract: This essay explains complementary frameworks for understanding and managing AI in usage contexts. In contrast with broad generalizations about the nature and impact of AI, those frameworks focus on specific AI-based digital agents used by people and/or machines performing purposeful activities in business, home, or societal environments. The agent responsibility (AR) framework helps in describing roles and responsibilities of specific AI-based digital agents in their usage contexts. The agent evaluation (AE) framework identifies six criteria that different stakeholders might use for evaluating AI-based digital agents. Collapse

Topics: artificial intelligence accounting decision making

Methods: natural language processing literature sample simulation operations research computational algorithm

Theories: work systems theory

Capabilities and metrics in DevOps: A design science study

2023 | Information & Management | Citations: 0

Authors: Amaro, Ricardo; Pereira, Rúben; Da Silva, Miguel Mira

Abstract: Customer demands, competition, regulatory environments, and sophisticated extern ... Expand

Abstract: Customer demands, competition, regulatory environments, and sophisticated external threats have all increased the importance of DevOps in IT organizations. However, DevOps adoption is still uneven, emphasizing the need to provide management with relevant IS data and insights. Regrettably, there is a measurement inefficiency between these capabilities. Collapse

Topics: devops database system Google+ spreadsheet source code

Methods: qualitative interview personal interview literature study design science design artifact

Symbolic Shareholder Democracy: Toward a Behavioral Understanding of the Role of Shareholder Voting in CEO Dismissals

2023 | Organization Science | Citations: 0

Authors: Andrei, Alina G.; van Oosterhout, J. (Hans); Sauerwald, Steve

Abstract: We investigate the effect of expressive shareholder dissent voting, in which sha ... Expand

Abstract: We investigate the effect of expressive shareholder dissent voting, in which shareholders use their votes symbolically to express their discontent with management, on subsequent chief executive officer (CEO) dismissals. Using the routine but highly symbolic executive board discharge proposal voted on at the annual shareholder meetings of German firms, we argue that the board of directors understands these votes as a “vote of confidence in management” that challenges the CEO’s mandate to lead the firm. Arguing that board chairs are uniquely positioned to take up the stance of a steward of the firm and its leadership, we examine how independent and family board chairs moderate the board’s response to expressive voting dissent. Using a sample of German public firms over the period 2008–2015, we find that expressive voting dissent increases the chance of CEO dismissal increasingly with the level of dissent expressed. Contrary to prevailing agency theoretical expectations, we do not find that independent chairs are more responsive to expressive voting dissent, nor that this relationship is strengthened by the degree of minority institutional investor ownership of the firm. Consistent with the symbolic perspective on shareholder voting that we seek to develop, however, we find that family chairs are more likely to lead the board to dismiss the CEO due to the intrinsic disvalue they incur from symbolic leadership legitimacy challenges in their firms, and that the positive effect of having a family chair on the dissent induced chance of CEO dismissal is strengthened by the level of family ownership in the firm. Funding: A University of Illinois at Chicago Summer Research Grant is gratefully acknowledged for S. Sauerwald. Collapse

Topics: corporate governance financial performance accounting organizational productivity

Methods: theory development statistical hypothesis test post-hoc analysis longitudinal research survival analysis

Theories: stewardship theory behavioral theory

Uniting Through Difference: Rich Cultural-Identity Expression as a Conduit to Inclusion

2023 | Organization Science | Citations: 0

Authors: Arnett, Rachel D.

Abstract: Although previous research suggests that bringing attention to minority cultural ... Expand

Abstract: Although previous research suggests that bringing attention to minority cultural identities in the workplace can lead to professional penalties, this research provides promising evidence that the opposite can occur. I examine how cultural minority employees engaging in rich and meaningful conversations about their racial, ethnic, and national backgrounds (referred to as rich cultural-identity expression) influences majority-group coworkers’ inclusive behaviors, such as majority-group employees’ willingness to socially integrate with and professionally support minority coworkers. Three experiments found evidence of majority-group employees behaving more—not less—inclusively toward minority coworkers who engaged in rich cultural-identity expression, as opposed to small talk that did not bring attention to a minority cultural background. Even when minority employees richly expressed negatively valenced cultural information that could provoke anxiety (such as issues with discrimination), this form of sharing had positive effects on most measures of inclusive behavior in Studies 2 and 3 (although one exception was found in Study 3). No benefits were observed when minority employees engaged in surface-level cultural-identity expression (Studies 2 and 3) and intimate, noncultural self-disclosure (Study 2). The power of rich cultural-identity expression is its ability to increase majority-group individuals’ status perceptions of, feelings of closeness to, and sense of learning potential from minority coworkers. This research provides promising evidence that minority employees may be able to express valued aspects of their cultural identities while gaining—as opposed to jeopardizing—inclusion. Funding: This work was supported by the Wharton Behavioral Laboratory and the Wharton Dean’s Research Fund. Supplemental Material: The e-companion is available at https://doi.org/10.1287/orsc.2022.1648. Collapse

Topics: electronic mail accounting identity management IT career pandemic

Methods: experiment survey ANOVA parametric test data transformation

The social fabric framework: steps to eliciting the social making of organisations in the digital age

2023 | European Journal of Information Systems | Citations: 0

Authors: Avital, Michel; Jensen, Tina Blegind; Dyrby, Signe

Abstract: The proliferation of enterprise social media generates an ever-growing record of ... Expand

Abstract: The proliferation of enterprise social media generates an ever-growing record of digital traces that provides ample opportunities to study the social making of organisations. Subsequently, we present the social fabric framework, which comprises a structured five-step approach for eliciting, interpreting, and representing the situated social idiosyncrasies and underlying patterns of the social making of organisations. The paper focuses on the application of the social fabric framework as a research method. However, the framework also lends itself to practice as a diagnostic tool that can detect emergent changes in the social fabric of an organisation as well as support organisational development and change. Moreover, by providing a vocabulary for articulating the social making of organisations, the framework can help organisation members reify their dispositions, make sense of the social dynamics, and enable a constructive discussion at the grassroots level about any controversy or aspiration. Collapse

Topics: social media information exchange accounting enterprise social media

Methods: longitudinal research cluster analysis qualitative coding cross sectional research time series analysis

Privacy Regulation and Its Unintended Consequence on Consumption Behaviors: Evidence From CCPA

2023 | International Conference on Information Systems | Citations: 0

Authors: Bae, Donghwa; Mayya, Raveesh; Nian, Tingting

Abstract: This study explores the unintended consequences of data protection regulations ... Expand

Abstract: This study explores the unintended consequences of data protection regulations on consumer behavior. Specifically, we examine the California Consumer Privacy Act, which restricts companies from collecting Californians' personal information. Privacy regulations may limit firms' ability to suggest products aligned with consumers' taste predicted from data, potentially influencing subsequent consumer behavior. These regulations especially pose a challenge to digital platforms, as their success hinges on seamless data flow between firms and consumers. Using a difference-in-differences approach with transaction data, we find that post-CCPA, Californians reduce purchase by 4.1%, increase returns by 2.9%. Moreover, we find that Californians spend more time online and visit more webpages, potentially indicating increased search efforts. Mechanism analysis suggests that firms under CCPA proactively alter their data collection strategy to reduce the liability. These results reveal the complex interplay between privacy regulation and consumer behavior, highlighting the need for a nuanced understanding of the trade-offs between privacy protection and economic outcomes. Collapse

Topics: information privacy law legal context consumer behavior advertising management website

Methods: experimental group longitudinal research natural experiment archival research difference in differences

Value Implications of Sourcing Electronic Health Records: The Role of Physician Practice Integration

2023 | Information Systems Research | Citations: 0

Authors: Bardhan, Indranil R.; Bao, Chenzhang; Ayabakan, Sezgin

Abstract: Should hospitals source electronic health records (EHR) systems from a single ve ... Expand

Abstract: Should hospitals source electronic health records (EHR) systems from a single vendor or multiple vendors to deliver high-value care? We study hospitals’ EHR sourcing strategies based on their degree of integration with physician practices and its impact on the value of healthcare delivered. We propose a novel framework to define healthcare value as the extent to which a hospital effectively expends clinical resources to deliver services that improve patient outcomes. Drawing on modular systems and transaction cost economics theories, we propose a moderated-mediation model that explores the pathways through which EHR sourcing strategies can create value in healthcare. We test our research hypotheses on a large, longitudinal sample of U.S. hospitals and observe that hospitals with EHR configurations closer to single sourcing strategies exhibit greater health information sharing compared with hospitals with multisourced EHR systems. Furthermore, we find that hospital-physician practice integration moderates the impact of single sourcing on health information sharing, which in turn, improves value. Specifically, tighter integration between hospitals and physician practices can create greater value if it is aligned with hospitals’ EHR sourcing strategies. As the healthcare industry moves toward value-based payment reform, our findings provide a useful roadmap to practitioners and policy makers to improve the performance of hospitals and healthcare providers. History: Rajiv Kohli, Senior Editor; Sunil Wattal, Associate Editor. Funding: I.R. Bardhan thanks the Foster Parker Centennial Professorship and the Dean’s Research Excellence Grant at the McCombs School of Business at UT Austin for generous financial support. C. Bao thanks the Spears Fellowship at Oklahoma State University for financial support. Supplemental Material: The online appendix is available at https://doi.org/10.1287/isre.2022.1183. Collapse

Topics: information exchange healthcare data health information system accounting database system

Methods: longitudinal research survey robustness check econometric modeling design artifact

Theories: transaction cost economics general systems theory institutional theory