Innovation Outcomes of Digitally Enabled Collaborative Problemistic Search Capability
2021 | Management Information Systems Quarterly | Citations: 33
Authors: Karhade, Prasanna; Dong, John Qi
Abstract: A firm's use of boundary-spanning information systems (BSIS) can be beneficial ...
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Abstract: A firm's use of boundary-spanning information systems (BSIS) can be beneficial for innovation by providing access to market-facing information. At the same time, BSIS use can give rise to information overload, making it difficult for firms to leverage the most pertinent information for innovation. Although there has been progress in developing the understanding of the role of IS in innovation, it is unclear what capabilities firms need to develop to facilitate innovation in the presence of information overload from BSIS (IO-BSIS). We maintain that firms are increasingly experiencing IO-BSIS and therefore a thorough investigation of firm-level capabilities to facilitate innovation while coping with IO-BSIS is needed. To address this important gap, we broaden the theory of problemistic search for innovation by proposing a digitally enabled collaborative problemistic search (CPS) capability. We propose that a cross-stream CPS effect-the interaction of CPS with customers (CPS-C) and CPS with suppliers (CPS-S)-can enable firms to reinvigorate their internal knowledge for innovation by engaging customers and suppliers in filtering and interpreting market-facing information. Further, we theorize that the presence or absence of IO-BSIS is a contingency factor that affects whether the cross-stream CPS effect is likely to be beneficial or detrimental to innovation. Based on the analysis of data collected from 227 firms, we find that the crossstream CPS effect is beneficial for innovation when firms face IO-BSIS and detrimental to innovation when firms do not experience IO-BSIS. We thus open the black box of the digitally enabled innovation activity by shedding light on specific collaborative activities that advance innovation while enabling firms to cope with information overload.[The] real design problem is not to provide more information to people but to allocate the time they have available for receiving information so that they will get only the information that is most important and relevant to the decisions they will make. The task is not to design information-distributing systems, but intelligent information-filtering systems (Simon 1996, p. 144, discussing the importance of filtering information).What is left unspecified are ... how interpretations and meanings ... were made more explicit, as a result of concrete activities (Weick 1995, p. 8, discussing the importance of interpreting information).
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Semantic filters:
Wikipedia profile
Topics:
innovation management information overload information system use research and development boundary spanning
Methods:
survey descriptive statistic theory development Q methodology survey design
Theories:
theory of bounded rationality
The Gender Bias Tug-of-War in a Co-creation Community: Core-Periphery Tension on Wikipedia
2020 | Journal of Management Information Systems | Citations: 0
Authors: Young, Amber G.; Wigdor, Ariel D.; Kane, Gerald C.
Abstract: Commitment to a neutral point of view is a pillar of Wikipedia culture. Despite ...
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Abstract: Commitment to a neutral point of view is a pillar of Wikipedia culture. Despite a strong culture, the open nature of the community presents challenges for cultural assimilation. Central contributors who make up the community’s core engage in activism to combat traditional forms of bias. However, peripheral contributors may not adopt or adhere to the community’s cultural values and may reflect the very bias the community attempts to combat. These differences create tensions between central and peripheral contributors. Peripheral contributors are likely to contribute traditional types of information bias (e.g., bias against women). In response, central contributors may overcorrect in ways that reverse traditional biases. We compare gender bias on female and male CEO profiles and find evidence of bias that advantages women and disadvantages men. While peripheral contributors may dominate early in the life cycle of core-periphery structured open collaboration communities—due to the volume of contributions—the core dominates in the long term through sustained, systematic activism. Our results suggest that a balance of activity from central and peripheral contributors results in content with the most neutral point of view.
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Wikipedia profile
Topics:
Wikipedia website anonymity armed conflict blog
Methods:
robustness check statistical hypothesis test theory development Wikipedia profile descriptive statistic
Theories:
media theory
It’s Not What You Think: Gender Bias in Information about Fortune 1000 CEOs on Wikipedia
2016 | International Conference on Information Systems | Citations: 0
Authors: Young, Amber G; Wigdor, Ari D; Kane, Gerald C
Abstract: Increasingly, information generated by open collaboration communities is being t ...
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Abstract: Increasingly, information generated by open collaboration communities is being trusted and used by individuals to make decisions and carry out work tasks. Little is known about the quality of this information or the bias it may contain. In this study we address the question: How is gender bias embedded in information about organizational leaders in an open collaboration community? To answer this question, we use the bias framework developed by Miranda and colleagues (2016) to study bias stemming from structural constraints and content restrictions in the open collaboration community Wikipedia. Comparison of Wikipedia profiles of Fortune 1000 CEOs reveals that selection, source, and influence bias stemming from structural constraints on Wikipedia advantage women and disadvantage men. This finding suggests that information developed by open collaboration communities may contain unexpected forms of bias.
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Semantic filters:
Wikipedia profile
Topics:
Wikipedia data quality internet technology digital media
Methods:
Wikipedia profile experimental group theory development McNemar's test grounded theory