CRITICAL SUCCESS FACTORS FOR ERP IMPLEMENTATION IN SECTOR PUBLIC: AN ANALYSIS BASED ON LITERATURE AND A REAL CASE

2018 | European Conference On Information Systems | Citations: 0

Authors: Santos, Simone C

Abstract: Although there are many studies with a focus on ERP implementation in public adm ... Expand

Abstract: Although there are many studies with a focus on ERP implementation in public administration, it is evident a lack of proven scientific theories and experiences in this context. However, an undeniable feature of this industry is that it is more complex, so it is important to identify factors that determine the success of the ERP implementation in this sector in order to achieve better results of the information systems projects. Thus, the objective of this research is to identify the critical factors for this kind of project, combining literature results and collected real data from the perspective of sponsors, leaders, business analysts, and users. For this, it was carried out an ad-hoc literature review, and an exploratory case study at a public institution of higher education sector that was implementing an ERP system. Interviews, observations, and documentary analysis were carried out to collect and evaluate the data. Thus, the results found allowed us to identify which critical success factors influence, as facilitators or barriers, in the implementation of ERP systems in public sector, making possible the mitigation of potential adverse impacts. Collapse

Topics: enterprise resource planning enterprise resource planning implementation critical success factor systems implementation

Methods: case study qualitative interview literature study synthesis

Principles for Knowledge Creation in Collaborative Design Science Research

2012 | International Conference on Information Systems | Citations: 2

Authors: Otto, Boris; Osterle, Hubert

Abstract: Design Science Research (DSR) advances the scientific knowledge base while at th ... Expand

Abstract: Design Science Research (DSR) advances the scientific knowledge base while at the same time leading to research results of practical utility. Several guidelines for DSR have been proposed to support researchers in their work. Collaborative forms of DSR require that knowledge be created across the boundaries of the research community and the practitioners' community. Only little research, though, has been undertaken so far investigating the topic of knowledge creation in collaborative DSR settings. Answers to fundamental questions are still missing: What knowledge creation processes are used? What problems may occur during researcher-practitioner collaboration? This paper addresses the gap in literature by taking a knowledge creation perspective on DSR. Based on a literature review and findings from the field it proposes a set of principles for knowledge creation in collaborative DSR. Collapse

Topics: knowledge creation participatory design knowledge management

Methods: design science survey literature study qualitative interview qualitative coding

Theories: organizational knowledge creation SECI model of knowledge dimensions