Building Digital Trust to Protect Whistleblowers - A blockchain-based Reporting Channel

2023 | HICSS | Citations: 0

Authors: Asprion, Petra; Grieder, Hermann; Grimmberg, Frank; Moriggl, Pascal

Abstract: Organizations today need internal reporting channels to report illegal/unethical ... Expand

Abstract: Organizations today need internal reporting channels to report illegal/unethical misconduct. For this purpose, organizations set up one or more - often digital - internal reporting channels. Persons/Employees who want to report misconduct, so-called whistleblowers, expose themselves to reprisals and therefore need trustworthy reporting channels which ensure ´Digital Trust´. Blockchain, a technology that overcomes the need for trust due to its properties of immutability and integrity of data, could be promising as underlying technology for a digital reporting channel which is recognized as trustworthy. In our research, we explored multiple perspectives relevant to a trustworthy digital reporting system. Applying design science research, we evaluated the current state of the art of (digital) reporting channels and developed a prototypical blockchain-based reporting solution called “Integrity@Inside”. The prototype is being iteratively demonstrated and pre-evaluated. Collapse

Topics: blockchain electronic health privacy IT security usability

Methods: design artifact qualitative interview design process design science expert panel

Introduction to the Minitrack on The Diffusion, Impacts, Adoption and Usage of ICTs upon Society

2023 | HICSS | Citations: 0

Authors: Choudrie, Jyoti; Kurnia, Sherah; Sundaram, David

Abstract: ... Expand

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Topics: artificial intelligence innovation management affordance user experience human AI collaboration

Methods: case study latent dirichlet allocation

Theories: theory of affordance

The multiplexity of diagrams and prototypes in requirements development

2023 | Information and Organization | Citations: 0

Authors: Ciriello, Raffaele Fabio; Richter, Alexander; Schwabe, Gerhard; Mathiassen, Lars

Abstract: Information systems development (ISD) requires dynamic and flexible ways of wor ... Expand

Abstract: Information systems development (ISD) requires dynamic and flexible ways of working, particularly when developing requirements in collaboration with customers. Although prior research has acknowledged the importance of objects to support ISD practices, there has been a lack of frameworks to help discern the multiple overlapping roles objects play to support requirements development in a variety of ways throughout an ISD project. This paper explores and theorizes this phenomenon by leveraging multiplexity as a theoretical lens to analyze an extensive qualitative data set from a case study at a Swiss multinational banking software provider. Results show how diagrams and prototypes both play the roles of epistemic, activity, boundary, and infrastructure objects as a reflection of how they are used in requirements development. Our analysis articulates how two classical requirements specifications play multiple overlapping roles to support dynamic and flexible ISD practices. Based on these findings, we advance a framework for discerning the multiplex role of objects in practice * Corresponding author. Collapse

Topics: banking sytem intranet software developer innovation management systems design

Methods: design artifact qualitative interview case study qualitative coding field study

Theories: boundary objects theory general systems theory

Blockchain-based digital rights management systems: Design principles for the music industry

2023 | Electronic Markets | Citations: 0

Authors: Ciriello, Raffaele Fabio; Torbensen, Alexandra Cecilie Gjøl; Hansen, Magnus Rotvit Perlt; Müller-Bloch, Christoph

Abstract: Initially designed to protect intellectual property (IP) of digitalized informat ... Expand

Abstract: Initially designed to protect intellectual property (IP) of digitalized information goods such as music, games, or books, existing centralized digital rights management (DRM) systems mostly serve the interests of major publishers, with scant inclusion of rights owners, creators, and consumers. Although various blockchain-based DRM systems have been proposed, most of them mirror existing counterproductive IP restrictions. Analyzing the music industry as a case in point, this paper proposes design principles for blockchain-based DRM systems that provide an integrated and flexible solution by enabling transparent music licensing structures, consistent and complete rights metadata, and efficient and transparent royalty payout. The solution can be achieved by storing rights metadata on a public distributed ledger, by validating metadata through a consensus mechanism on a permissioned blockchain, and by algorithmically enforcing royalty payout via stablecoin through a smart contract. The design principles were evaluated by industry experts, validating their benefit for the music industry by increasing surplus value that is currently destroyed through previous suboptimal designs. Collapse

Topics: blockchain stablecoin smart contract distributed ledger technology cryptocurrency

Methods: design principle design requirement qualitative interview design artifact design science

Theories: transaction cost economics socio technical theory

To Stem the Tide: Organizational Climate and the Locus of Knowledge Transfer

2023 | Organization Science | Citations: 0

Authors: Di Stefano, Giada; Micheli, Maria Rita

Abstract: Prior work has maintained that organizations benefit from managing the transfer ... Expand

Abstract: Prior work has maintained that organizations benefit from managing the transfer of proprietary knowledge. Transfer is often advantageous within organizational boundaries but may be harmful across them, because it might erode competitive advantage. Hence, we ask: How can organizations affect the direction in which knowledge flows? We examine the role of organizational climate as a governing mechanism for knowledge transfer. Our empirical strategy consists of a mixed-methods approach leveraging qualitative and experimental data over two cycles of theory building and theory testing. We start with an extensive field study of the European Organization for Nuclear Research (CERN), leveraging the insights from desk research, field observations, 53 interviews, and a laboratory-in-the-field experiment involving 518 physicists. We then provide a causal test of the emerging framework by means of two laboratory experiments with 389 participants. Our findings suggest employees are more likely to transfer knowledge to their colleagues when they identify as an integral part of the organization, but they would rather transfer knowledge to outside competitors when their organization encourages them to outperform coworkers. In the presence of an organizational climate that is unfavorable to preventing knowledge spillovers, we argue, organizations can redirect the locus of knowledge transfer internally by acting upon an individual employee’s job design and socialization regime.History: This paper has been accepted for the Organization Science Special Issue on Experiments in Organizational Theory.Funding: The authors acknowledge generous financial support from Bocconi University, the HEC Foundation of HEC Paris, and IESEG School of Management.Supplemental Material: The online appendix is available at https://doi.org/10.1287/orsc.2021.1551. Collapse

Topics: knowledge sharing electronic mail pandemic knowledge spillover strategic management

Methods: experiment qualitative interview field study theory development laboratory experiment

Theories: organizational theory

TRAUMA OR LIBERATION? EXPLORING THE EMOTIONAL DIMENSION OF TELEWORKING PRACTICES DURING THE COVID CRISIS LOCKDOWN THROUGH HUMORISTIC VIDEOS

2023 | European Conference On Information Systems | Citations: 0

Authors: Dudézert, Aurélie; Laval, Florence; Mitev, Nathalie; Chourabi, Olfa

Abstract: The massive and sudden deployment of telework during the Covid-19 pandemic led ... Expand

Abstract: The massive and sudden deployment of telework during the Covid-19 pandemic led to a range of emotional reactions for employees. We explore these emotions through a data set consisting of humoristic videos produced during the pandemic. Humor was used by video authors as a way of coping with this sudden transformation of work practices and expressing these emotions. We developed a video analysis protocol and a grid to analyze the types of humor mobilized. Black humor was used for instance to target power relations, and self-derision to create a feeling of recognition of telework experiences in the audience. We found that different types of humor corresponded to three dimensions, instrumental, relational and managerial, and emotions related to decreasing levels of employee control. We suggest that new ways of working in the post-Covid era can be improved through a consideration of employees' emotions and sense of control along these dimensions. Collapse

Topics: remote work IT supported collaboration pandemic social network IS management

Methods: qualitative coding videography literature study qualitative content analysis

Theories: illusion of control

Secondary Mental Models: Introducing Conversational Agents in Financial Advisory Service Encounters

2023 | International Conference on Information Systems | Citations: 0

Authors: Eckhardt, Sven; Bucher, Andreas; Kalunder, Madlaina; Dolata, Mateusz; Agotai, Doris; Schwabe, Gerhard

Abstract: When introducing unfamiliar Artificial Intelligence (AI)-based systems, such as ... Expand

Abstract: When introducing unfamiliar Artificial Intelligence (AI)-based systems, such as conversational agents (CAs), one needs to ensure that users interact with them according to their design. While past research has studied single-user environments, many practical settings involve multiple parties. This study addresses this gap and focuses on financial advisory service encounters and how mental models evolve in multi-party contexts. A multimodal interactive CA is developed and tested in financial consultations with 24 clients. The observations of these consultations and subsequent interviews provide insights into the challenges of using CAs in unfamiliar contexts. The clients have difficulties effectively using the system. This is linked to the institutional setting of financial advisory service encounters and a mismatch between the designer's conceptual model and the client's mental model, which we call secondary mental model. Collapse

Topics: artificial intelligence service quality Apple Siri information system use website

Methods: qualitative interview conceptual modelling

Leveraging Low Code Development of Smart Personal Assistants: An Integrated Design Approach with the SPADE Method

2023 | Journal of Management Information Systems | Citations: 1

Authors: Elshan, Edona; Ebel, Philipp; Söllner, Matthias; Leimeister, Jan Marco

Abstract: Smart personal assistants (SPAs), such as Alexa for example, promise individuali ... Expand

Abstract: Smart personal assistants (SPAs), such as Alexa for example, promise individualized user interactions owing to their varying interaction possibilities, knowledgeability, and human-like behaviors. To support the widespread adoption and use of SPAs, organizations such as Google or Amazon provide low code environments that support the development of SPAs (e.g., for Google Home or Amazon's Alexa). These so-called low code platforms enable domain experts (e.g., business users without programming skills or experience) to develop SPAs for their purposes. However, using these platforms alone does not guarantee a useful and good conversation with novel SPAs due to non-intuitive design choices. Following a design science research approach, we propose the Smart Personal Assistant for Domain Experts (SPADE) method to address the missing link. This method supports domain experts in the development and contextualization of sophisticated SPAs for various application scenarios and focuses especially on conversational and anthropomorphic design steps. Our proof of concept and proof of value results show that SPADE is useful for supporting domain experts to create effective SPAs in different domains beyond private set-ups. Collapse

Topics: conversational agent low code development platform smart home end user development software developer

Methods: qualitative interview design artifact design science usability testing qualitative content analysis

THE DATA COLLABORATION CANVAS: A VISUAL FRAMEWORK FOR SYSTEMATICALLY IDENTIFYING AND EVALUATING ORGANIZATIONAL DATA COLLABORATION OPPORTUNITIES

2023 | International Conference on Business Informatics | Citations: 0

Authors: Geppert, Tim; Fuoco, Alice Dal; Leikert-Boehm, Ninja; Deml, Stefan; Sturzenegger, David; Ebert, Nico

Abstract: ... Expand

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Topics: knowledge representation open data innovation management

Methods: qualitative interview ontological modelling personal interview design science action design research

CONSTANTLY DISTRACTED - UNDERSTANDING HOW USERS COPE WITH SMARTPHONE DISTRACTIONS

2023 | European Conference On Information Systems | Citations: 0

Authors: Geiger, Manfred; Dinh, Hoang Tung; Remus, Ulrich

Abstract: Digital distraction by smartphones may not only have negative effects in in the ... Expand

Abstract: Digital distraction by smartphones may not only have negative effects in in the workplace but is also linked to problematic everyday behaviours such as physical movements, cognition and social interaction. While current research has made important steps towards understanding influencing factors of problematic smartphone use and their respective consequences, we still lack a holistic understanding of how different types of users react differently to smartphone-induced distractions and how they cope with them. To address this gap, we conducted a Q study among a representative sample of professionals and developed a typology. Our results suggest four types: bystanders, addicts, moderates and struggling integrators. Interestingly, our findings point to remarkable similarities. Users are in a state of constant distraction. Constantly checking and blurring boundaries between work and private sphere seem to be the norm these days, and users are even fully aware of their excessive smartphone use. Collapse

Topics: smartphone mobile application productivity information system use website

Methods: Q methodology literature study data transformation factor analysis literature sample