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Cyberslacking in the Workplace: Antecedents and Effects on Job Performance

2023 | Management Information Systems Quarterly | Citations: 0
Authors: Venkatesh, Viswanath; Cheung, Christy; Davis, Fred; Lee, Zach

Abstract: Employees' nonwork use of information technology (IT), or cyberslacking, is of ... Expand

Abstract: Employees' nonwork use of information technology (IT), or cyberslacking, is of growing concern due to its erosion of job performance and other negative organizational consequences. Research on cyberslacking antecedents has drawn on diverse theoretical perspectives, resulting in the lack of a cohesive explanation of cyberslacking. Further, prior studies have generally overlooked IT-specific variables. To address cyberslacking problems in organizations, as well as research gaps in the literature, we used a combination of a literature-based approach and a qualitative inquiry to develop a model of cyberslacking that includes a 2×2 typology of antecedents. The proposed model was tested and supported in a three-wave field study of 395 employees in a U.S. Fortune-100 organization. This study organizes antecedents from diverse research streams and validates their relative impact on cyberslacking, thus providing a cohesive theoretical explanation of cyberslacking. This study also incorporates contextualization (i.e., IT-specific factors) into theory development and enriches the IS literature by examining the nonwork aspects of IT use and their negative consequences to organizations. In addition, the results provide practitioners with insights into the nonwork use of IT in organizations, particularly regarding how they can take organizational action to mitigate cyberslacking and maintain employee productivity. Collapse

Semantic filters: theory development PsycINFO

Topics: information system use task productivity electronic mail self efficacy personality

Methods: literature study focus group survey field study theory development

Theories: distributive justice theory procedural justice theory organizational behavior theory adaptive structuration theory structuration theory
Mobile instant messaging use and social capital: Direct and indirect associations with employee outcomes
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2017 | Information & Management | Citations: 20
Authors: Sheer, Vivian C.; Rice, Ronald E.

Abstract: This study explores how mobile instant messaging use, affordances, and social ca ... Expand

Abstract: This study explores how mobile instant messaging use, affordances, and social capital may directly and indirectly influence positive employee outcomes. A field survey of 245 Hong Kong real estate agents showed that their mobile instant messaging (MIM) use and affordances were positively associated with job performance, job satisfaction, and relational satisfaction, and with online bridging and bonding social capital. While bridging capital was not associated with any of the three outcomes, bonding social capital was positively related to the two satisfaction measures. However (with one small exception), neither type of social capital mediated relationships between MIM use and affordances, and employee outcomes. Collapse

Semantic filters: theory development PsycINFO

Topics: social capital job satisfaction user experience social media task productivity

Methods: survey linear regression analysis one sample t-test survey design theory development

Theories: theory of affordance
A typology of user liability to IT addiction
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2017 | Information Systems Journal | Citations: 60
Authors: Vaghefi, Isaac; Lapointe, Liette; Boudreau-Pinsonneault, Camille

Abstract: To date, information systems (IS) research mainly has provided a monolithic view ... Expand

Abstract: To date, information systems (IS) research mainly has provided a monolithic view of information technology (IT) use, considering it to be a desired behaviour with positive outcomes. However, given the dramatic increase in the use of technology during the last few years, susceptibility to IT addiction is increasingly becoming an important issue for technology users and IS researchers. In this paper, we report the results of a study that focuses on identifying variations in user liability to IT addiction, which reflects the susceptibility of individual users to develop IT addiction. First, a review of the literature in different disciplines (e.g. health, psychology and IS) allows us to better understand the concepts of IT addiction and liability to addiction. The literature review also provides an overview of the antecedents and consequences associated with IT addiction. Then, building on the analysis of 15 in-depth interviews and 182 exploratory open-ended surveys collected from smartphone users, we apply the concept of liability to addiction in the IT use context and propose a typological theory of user liability to IT addiction. Our typology reveals five ideal types; each can be associated to a user profile (addict, fanatic, highly engaged, regular and thoughtful). Building upon both the extant literature and our results, we put forth propositions to extend the theoretical contributions of the study. We finally discuss the contributions and implications of our paper for research and practice. Collapse

Semantic filters: theory development PsycINFO

Topics: information technology addiction smartphone information system use mobile system smartphone addiction

Methods: qualitative interview survey cluster analysis literature study mixed method

Theories: information systems theory

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Found 3 articles

Cyberslacking in the Workplace: Antecedents and Effects on Job Performance

Mobile instant messaging use and social capital: Direct and indirect associations with employee outcomes

A typology of user liability to IT addiction