Does Social Capital Arise from Enterprise or Public Social Media Use? A Model of Social Media Antecedents and Consequences

2023 | Information Systems Frontiers | Citations: 0

Authors: Saraf, Nilesh; Bharati, Pratyush; Ravichandran, T.

Abstract: Research on the antecedents of SM and its consequences for organizations is sile ... Expand

Abstract: Research on the antecedents of SM and its consequences for organizations is silent on the distinctions between Enterprise SM (ESM) and Public SM (PSM) applications, as also is unclear whether PSM usage lowers or improves organizational outcomes. Our research model addresses these gaps. One, since SM usage is serendipitous and unstructured we propose that an organization’s strategic orientation is highly salient in affecting social media use. Two, we theorize why each type of SM – ESM vis-à-vis PSM contributes distinctly to organizational social capital. Data was collected from the IT industry, an ideal setting given its high clock-speed and information intensity. We find that PSM use contributes to all dimensions of social capital, over and above the contribution from ESM use. Further, as hypothesized, external orientation positively affects PSM use. The findings contribute to deepening theory to explain the link between SM use and organizational social capital, as well as introduce external orientation as novel antecedent of SM use. Collapse

Topics: social capital social media user experience affordance enterprise social media

Methods: survey survey design theory development partial least squares regression factor analysis

Theories: theory of affordance

Organizational buyers’ assimilation of B2B platforms: Effects of IT-enabled service functionality

2020 | Journal of Strategic Information Systems | Citations: 0

Authors: Najmul Islam, A. K. M.; Cenfetelli, Ronald; Benbasat, Izak

Abstract: This paper investigates service functionality in the domain of B2B platform assi ... Expand

Abstract: This paper investigates service functionality in the domain of B2B platform assimilation from the buyer’s perspective. Using a customer service life cycle framework, we identified five dimensions of service functionality, namely, information search, negotiation, acquisition, ownership, and retirement. We theorize that the importance of these dimensions is contingent upon current level of B2B platform assimilation. Furthermore, building on an enabler-inhibitor perspective, we theorize that the benefits and top management support are the enablers, whereas assimilation costs, managerial complexity, and demand uncertainty are the inhibitors of a firm’s future decision to assimilate a B2B platform. Using a two-staged field survey, we tested our theory on a sample of 191 professionals. The results indicate that the importance of service functionality dimensions varies depending on the current level of service assimilation, namely, the importance of information search functionalities decreases while the importance of ownership and retirement functionalities increases as the firms move from the awareness stage to the general deployment stage. Furthermore, our results indicate that benefits and top management support enable future platform assimilation irrespective of the assimilation stage a firm is in currently. Assimilation costs were found to have negative impact on future platform assimilation among the companies who had a low level of current assimilation. However, the effect became non-significant for the companies with a higher level of current assimilation. Our paper contributes to the theory development by (i) showing that the importance of different IT mediated services is contingent upon current level of assimilation; and (ii) showing which factors retain their importance throughout the assimilation stages. We describe management implications for B2B platform owners and buyer organizations. Collapse

Topics: business-to-business information storage and retrieval system top management support electronic market customer service

Methods: survey survey design theory development partial least squares regression chi squared test

Managing Citizens’ Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust

2016 | Information Systems Research | Citations: 0

Authors: Venkatesh, Viswanath; Thong, James Y. L.; Chan, Frank K. Y.; Hu, Paul J. H.

Abstract: This paper investigates how citizens’ uncertainty in e-government services can b ... Expand

Abstract: This paper investigates how citizens’ uncertainty in e-government services can be managed. First, we draw from uncertainty reduction theory, and propose that transparency and trust are two key means of reducing citizens’ uncertainty in e-government services. Second, we identify two key sets of relevant drivers of e-government service use: (1) information quality characteristics, i.e., accuracy and completeness; and (2) channel characteristics, i.e., convenience and personalization. We propose that the means of uncertainty reduction, information quality characteristics, and channel characteristics are interrelated factors that jointly influence citizens’ intentions to use e-government. We tested our model with 4,430 Hong Kong citizens’ reactions to two e-government services: government websites and online appointment booking. Our results show that the information quality and channel characteristics predict citizens’ intentions to use e-government. Furthermore, transparency and trust mediate as well as moderate the effects of information quality and channel characteristics on intentions. A follow-up survey found that citizens’ intentions predict use and ultimately, citizens’ satisfaction. Collapse

Topics: government system data quality usability personalization usage intention

Methods: survey survey design descriptive statistic regression analysis method factor analysis

Theories: uncertainty reduction theory

Building Organizational Knowledge Quality: Investigating the Role of Social Media and Social Capital

2012 | Americas Conference on Information Systems | Citations: 0

Authors: Bharati, Pratyush; Chaudhury, Abhijit; Zhang, Wei

Abstract: To the extent that knowledge is the most strategically important resource for su ... Expand

Abstract: To the extent that knowledge is the most strategically important resource for sustainable competitive advantage, organizations must consciously and systematically manage their knowledge asset. In this paper, we explore how social media and social capital at the organizational level help organizations benefit from their knowledge management initiatives in turn improving organizational knowledge quality. A research model was developed and survey data were used to test the model. The preliminary results show that social media helps to provide the technical environment conducive to knowledge exchange and social capital enables the actual knowledge sharing between businesses. Both facilitate an organizational emphasis on knowledge management that leads to organizational knowledge of higher quality. Collapse

Topics: knowledge management social media social capital organizational memory knowledge sharing

Methods: survey survey design partial least squares regression literature study

Impact of Grid Assimilation on Operational Agility in Turbulent Environments: An Empirical Investigation in the Financial Services Industry

2011 | European Conference On Information Systems | Citations: 0

Authors: Vykoukal, Jens; Pahlke, Immanuel; Beck, Roman

Abstract: Financial services providers are exposed to a highly turbulent environment that ... Expand

Abstract: Financial services providers are exposed to a highly turbulent environment that is characterized by an intense competition for the development of new financial products and the attraction of customers. Against this background, Grid technology assimilation can be assumed to be a potential strategic response to address fast changing market demands and to enhance the operational agility of business processes. This article presents the results of a quantitative field study conducted to analyze to what extent Grid assimilation impacts on the agility of business processes, as well as the role of environmental turbulence in the Grid assimilation process. The research model was validated based on 178 responses from senior IT decision makers of financial services providers in the U.S. that have already adopted Grid technology. The results from partial least squares analyses suggest that environmental turbulence significantly strengthens the relationship between Grid assimilation and operational agility. Collapse

Topics: business process management risk management new product development innovation management IT investment

Methods: survey descriptive statistic partial least squares regression survey design literature study

Knowledge Sharing in Information Systems Development: A Social Interdependence Perspective

2010 | Journal of the Association for Information Systems | Citations: 0

Authors: Loo Geok PEE; Kankanhalli, Atreyi; Hee-Woong KIM

Abstract: Information systems development (ISD) is typically a knowledge-intensive activit ... Expand

Abstract: Information systems development (ISD) is typically a knowledge-intensive activity demanding coordinated application of business and information technology (IT) professionals' expertise. However, knowledge sharing between these groups can be challenging, as their backgrounds and expertise domains differ. The problem is even more pronounced for ISD teams involving external IT consultants, where the gap between business and IT professionals is further widened by organizational boundaries. This study proposes that perceived social (goal, task, and reward) interdependencies can influence the extent of knowledge sharing between the subgroups of business professionals and external IT consultants during ISD. Results from a survey of consultant-and-client matched pairs in ongoing ISD project teams indicate that perceived goal, task, and reward interdependencies are significantly related to knowledge sharing, which is, in turn, related to ISD project phase performance. Knowledge sharing fully mediates the relationships between the interdependencies and ISD project phase performance. Perceived goal interdependence is also related to perceived task interdependence. These findings augment existing theoretical understanding of knowledge sharing in ISD. They also provide directions for the development of interventions for enhancing knowledge sharing and performance in ISD. Collapse

Topics: knowledge sharing task interdependence IT workforce IT planning requirements analysis

Methods: survey survey design partial least squares regression data transformation self reported survey

Theories: contingency theory organizational behavior theory

Determinants of Grid Assimilation in the Financial Services Industry: An Institutional Theory Perspective

2010 | European Conference On Information Systems | Citations: 5

Authors: Wolf, Martin

Abstract: Financial services providers are exposed to different sources of institutional p ... Expand

Abstract: Financial services providers are exposed to different sources of institutional pressure arising from the intensive competition and regulation in the banking sector. Against this background, Grid technology assimilation can be seen as a potential strategic response to increasing requirements in terms of complex new financial products, the assessment of arising risks, and sophisticated investment strategies. However, so far little empirical research has been conducted to quantify the determinants of Grid assimilation in the financial services industry. Grounded in the technology-organizationenvironment framework, this article provides a holistic perspective on the determinants of Grid assimilation and the role of institutional pressure in the assimilation process. The derived hypotheses were tested based on 197 complete responses from IT decision makers of financial services providers that already have implemented Grid technology. The results from partial least squares analyses suggest a strong positive impact of mimetic and normative pressure on Grid assimilation, but surprisingly do not support the hypothesized strong relationship of coercive pressure on Grid assimilation. The derived and validated conceptual model contributes to the diffusion of innovations and IS assimilation theory by further integrating institutional theory into the technology-organizationenvironment framework. Collapse

Topics: risk management grid computing innovation management business process management electronic mail

Methods: partial least squares regression survey conceptual modelling field study structural equation modeling

Theories: theory of everything institutional theory diffusion of innovations theory assimilation theory of learning

A Fast Form Approach to Measuring Technology Acceptance and Other Constructs

2008 | Management Information Systems Quarterly | Citations: 62

Authors: Chin, Wynne W.; Johnson, Norman; Schwarz, Andrew

Abstract: Nearly all prior studies on the technology acceptance model (TAM) have used Like ... Expand

Abstract: Nearly all prior studies on the technology acceptance model (TAM) have used Likert scales to measure the model's constructs, but the use of only this type of scale has two shortcomings. One is that such use prevents us from exposing the model's constructs to a robust test of their measure and relationships to each other, termed their nomological validity. The other is that such use leaves us unsure about whether or not we have selected an efficient way, in terms of survey completion time, to assess these constructs. Past researchers have used short form scales to address the issue of efficiency, but there are problems that may result from such efforts. In this study, we address both shortcomings by exploring the use of a semantic differential scale, which we refer to as a fast form, to assess the constructs of TAM. In this regard, we do three things. First, we describe how fast form as a scale may be developed. Second, we conduct a psychometric evaluation of the constructs that are measured by the fast form and examine their relationships. Third, we assess the efficiency of the fast form by comparing the time required to complete a survey with it to that which is required to complete a survey with Likert scales. Our results confirm that the constructs that are measured by the fast form are psychometrically equivalent to those that are measured by the Likert scales. The relationship among these constructs was unchanged, providing strong evidence for nomological validity. The fast form also yielded a 40 percent reduction in the survey completion time, proving its superior efficiency. We conclude with a description of the implications of these results for research and practice. Collapse

Topics: ease of use perceived usefulness perceived ease of use relational database

Methods: survey survey design psychometrics SEM tool Student's t-test

Theories: technology acceptance model

The Organizational Adoption of Open Source Server Software: A Quantitative Study

2008 | European Conference On Information Systems | Citations: 0

Authors: Ven, Kris; Verelst, Jan

Abstract: Despite the attention that open source software (OSS) has received, relatively l ... Expand

Abstract: Despite the attention that open source software (OSS) has received, relatively little is known about the factors which influence the decision of an organization on whether to adopt OSS or not. Although much anecdotal evidence has been published on this topic in practitioner literature, these claims have been insufficiently validated. Although some qualitative studies on the organizational adoption of OSS have been conducted, empirical support based on a large sample is missing. In this paper, we propose a conceptual model describing the factors that influence the organizational adoption of open source server software (OSSS). This model is based upon the results of a prior qualitative study that we have conducted in Belgian organizations. We present the results of a partial least squares analysis of survey data collected from 270 Belgian organizations. The main factors that influence the adoption of OSSS are its reliability, the presence of boundary spanners in the organization, and the switching costs involved in the migration. The latter are influenced by the availability of external support, the perception that OSSS is less expensive and the presence of boundary spanners. These results largely confirm the findings of our qualitative study. Theoretical and practical implications are discussed. Collapse

Topics: source code open source switching cost technology adoption perceived usefulness

Methods: survey partial least squares regression conceptual modelling literature study PLS tool

Assimilation patterns in the use of electronic procurement innovations: A cluster analysis

2006 | Information & Management | Citations: 16

Authors: Rai, Arun; Tang, Xinlin; Brown, Paul; Keil, Mark

Abstract: Electronic procurement innovations (EPI) have been adopted by many firms as a me ... Expand

Abstract: Electronic procurement innovations (EPI) have been adopted by many firms as a means of improving their procurement efficiency and effectiveness, but little research has been conducted to determine whether the assimilation of EPI really increases procurement productivity and which factors influence its assimilation. Drawing on data from 166 firms, we conducted an exploratory study to address these questions, using cluster analysis that revealed four different clusters or patterns of EPI assimilation: none, focused niche, asymmetric, and broad-based deployment. The level of EPI assimilation was closely related to procurement productivity. Greater levels of EPI assimilation were associated with higher levels of top management support and greater IT sophistication. Also, interesting patterns emerged between the various elements of EPI infrastructure capability, specifically flexibility and comprehensiveness of standards, EPI security, and the level of EPI assimilation. Collapse

Topics: procurement management productivity top management support digital innovation IT skill

Methods: cluster analysis Student's t-test parametric test survey survey design