Smart city research advances in Southeast Europe

2021 | International Journal of Information Management | Citations: 1

Authors: Ninčević Pašalić, Ivana; Ćukušić, Maja; Jadrić, Mario

Abstract: Smart city (SC) research is an engaging research area as evidenced by a rising n ... Expand

Abstract: Smart city (SC) research is an engaging research area as evidenced by a rising number of publications indexed in the most relevant global citation databases. However, research advances are not equally discussed and distrib­ uted within Europe. This study puts a focus on the specific geographic location of Southeast Europe (SEE), intending to fill the gap in understanding the research advances in this part of Europe. The aim of this descriptive review was to systematically investigate peer-reviewed publications focused on SC research in SEE in order to present the findings and the state-of-art in this research domain. Seventy-four papers were thoroughly studied, analysed and classified based on their focus on SC themes and common sub-themes. While smart governance had been studied extensively in the SEE region, topics related to the smart economy and smart people received low attention from researchers. Mapping the selected papers to the Plan-Do-Check-Act (PDCA) cycle showed that SC research in SEE is still in the conceptualising and planning stages, with very little evidence from the real implementation and follow-up activities. From the stakeholders’ perspective, the focus is on the institutional point of view as most of the papers present their findings in relation to (national or local) government bodies or policies, without balancing with corresponding businesses’ or individuals’ (users’) point of view. In general, user involvement was found to be very low in regards to current SC research in the SEE region. Collapse

Topics: smart city electronic surveillance energy information system data quality user satisfaction

Methods: simulation statistical hypothesis test experiment qualitative content analysis literature sample

Best practice of digital government in emerging democracies: Illustrations, challenges and reflections of state building processes

2021 | HICSS | Citations: 0

Authors: Wihlborg, Elin; Sommar, Carl-Johan; Kulanovic, Aneta; Kaharevic, Ahmed; Iacobaeus, Helena

Abstract: Digital government applications and models often add layers to existing structur ... Expand

Abstract: Digital government applications and models often add layers to existing structures, organizations, and routines to facilitate public services. In most states digital government is thus added to established structures and organizations, but what happens when egovernment develop at as an integrated part of new state building? This is the overall question in this paper presenting an analysis of best practices of e-government in six countries in the Western Balkans – Albania, Bosnia and Herzegovina, Kosovo, Montenegro, North Macedonia and Serbia. The cases of best practice have been identified through an interactive research process, and analyzed through a combined lens of eGovernment stage-models and core public values. The analysis shows how new digital government applications and innovations are designed and used in new democracies as part of new state building structures. The findings indicate a lack of new institutional arrangements for digital government. Taken together it shows that the development of eGovernment in the Western Balkans follows a path-dependence of other states, in spite of the opportunities for more innovative and sustainable eGovernment by continuing the institutional reformation. Collapse

Topics: government system innovation management technology adoption

Methods: group interview qualitative interview cross sectional research

Business process management success framework for transition economies

2018 | Information Systems Management | Citations: 3

Authors: Gabryelczyk, Renata; Roztocki, Narcyz

Abstract: This article presents business process management (BPM) framework, which conside ... Expand

Abstract: This article presents business process management (BPM) framework, which considers the specific circumstances in transition economies. The analysis of 47 papers shows that in addition to common critical success factors, BPM adoption in transition economies should also consider factors such as environment, external stakeholders impact, ownership, and implementation context. The proposed framework contributes to the theory by offering a solid foundation for future research and to the practice by indicating essential constructs for effective BPM. Collapse

Topics: business process management database system organizational change IT alignment total quality management

Methods: literature sample literature study synthesis grounded theory theoretical contribution

Theories: contingency theory

Business Process Management in Transition Economies: Current Research Landscape and Future Opportunities

2016 | Americas Conference on Information Systems | Citations: 4

Authors: Gabryelczyk, Renata; Jurczuk, Arkadiusz; Roztocki, Narcyz

Abstract: Business Process Management (BPM) is an approach of improving organizational per ... Expand

Abstract: Business Process Management (BPM) is an approach of improving organizational performance by managing and optimizing business processes. While BPM is extremely popular in mature economies, reports are scarce about its use in transition economies, which are countries in the process of moving from a centrally planned economic system to a market-driven system. To assess the current research landscape on BPM in transition economies, we conduct a systematic literature review and use the six core elements of BPM framework for the analysis of 29 papers. Our review confirms the early stage of research on BPM in transition economies; two factors, People and Culture, are hardly examined. Furthermore, we propose to extend the six core elements of BPM framework by adding two key factors: External Environment and Ownership of Organization. The resulting eight core elements of BPM framework provides a robust theoretical foundation while pointing to multiple avenues for future research. Collapse

Topics: business process management usability ergonomics IT alignment database system

Methods: literature sample literature study structured literature research cross sectional research survey

Business Process Management Practices in a Small Transition Economy: Current Status and Research Opportunities

2016 | Americas Conference on Information Systems | Citations: 0

Authors: Pilav-Velic, Amila; Marjanovic, Olivera

Abstract: The main objective of this research is to contribute to an improved understandin ... Expand

Abstract: The main objective of this research is to contribute to an improved understanding of BPM practices in transition economies. The paper offers an overview of the key motives for BPM implementation within different business processes and across industry sectors, as currently practiced by 240 (large and small) companies in a small transition economy of Bosnia & Herzegovina. Being the first of its kind for this particular country, this research also contributes to an important body of knowledge on BPM in transition economies of a particular type. Our research also identifies an important limitation of prior research in this area, where BPM studies are often de-contextualized from their very unique context of transition economies. Consequently, we propose to expand the current research on BPM in transition economies to include further research on BPM for transition economies. Collapse

Topics: business process management innovation management database system customer relationship management customer service

Methods: survey personal interview literature study case study exploratory data analysis

Theories: theory of task technology fit dynamic capabilities theory

Integrating open innovation and business process innovation: Insights from a large-scale study on a transition economy

2016 | Information & Management | Citations: 0

Authors: Pilav-Velić, Amila; Marjanovic, Olivera

Abstract: Open innovation and business process innovation (BPI) have been investigated by ... Expand

Abstract: Open innovation and business process innovation (BPI) have been investigated by their respective research communities for decades. However, the important relationship between externally focused open innovation and internally implemented BPI is currently unexplored, particularly in transition economies. The main purpose of this study is to contribute toward closing this important research gap. This study describes the main findings of a research study of innovation practices of 224 companies operating in a transition economy. We propose and validate a comprehensive model of integrative innovation and offer some important insights into the relationship between externally focused R&D collaboration and a firm's internal process innovation. Collapse

Topics: innovation management research and development open innovation business process innovation absorptive capacity

Methods: data transformation survey linear regression analysis exploratory factor analysis principal component analysis

A novel entropy-based decision support framework for uncertainty resolution in the initial subjective evaluations of experts: The NATO enlargement problem

2015 | Decision Support Systems | Citations: 0

Authors: Tavana, Madjid; Di Caprio, Debora; Santos-Arteaga, Francisco J.; O'Connor, Aidan

Abstract: We introduce a novel decision support framework that allows decision makers (DMs ... Expand

Abstract: We introduce a novel decision support framework that allows decision makers (DMs) to assess the informativeness of a ranking of alternatives provided by different experts and to extrapolate additional evaluations based on the distributional bias and entropy inherent to those received from the experts. In the proposed framework, expert analysts rank several alternatives within opportunities versus threats space of potential evaluations. The resulting rankings of alternatives vary among experts due to differences in the set of evaluation criteria chosen and to the subjective weights assigned by the experts to the criteria considered. As a result, DMs observe biases in the evaluations provided by the experts and variations in the degree of informativeness among alternatives. Thus, DMs must use the information available to them to assess the reliability of the ranking obtained from the experts' evaluations. In this regard, the distributional bias generated by the evaluations received will be used to define the dynamic structure of an algorithm that allows DMs to extrapolate additional expected evaluations and modify the initial ranking proposed by the experts accordingly. At the same time, the entropy generated by the evaluations will be used to validate the reliability of the resulting rankings and to determine the stopping rule for the data generating algorithm. A numerical example based on the North Atlantic Treaty Organization (NATO) membership enlargement problem is presented, where several teams of experts provide different evaluations on a set of applicant countries. A battery of Monte Carlo simulations has been performed, and alternative biased approaches have been followed. The rankings obtained have been compared with those resulting from our framework. Collapse

Topics: decision support system decision support accounting decision making

Methods: computational algorithm simulation Monte Carlo simulation literature study

Theories: social choice theory